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Reviewed August 4, 2019

The rooms are beautiful with high ceilings and nice sheets. The service is impeccable. The character of the hotel is preserved but still modern. The Winter Palace has a great history and they have maintained the gardens beautifully. I love it.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Megan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded August 15, 2019

Dear valued Guest,
Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests.Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.
With best regards,
Selim SHAWER
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2019

Dear Mr Shawer,

I am Mrs Improta, I would really like to thank you for your hospitality and for making our stay at your hotel such a lovely experience. Everything was great, from the structure itself to the barbecue in the evening and the wonderful breakfast the morning after. Nothing to complain and everything to be happy about. Pity it was just for one night...a particular mention to the kind and sweet receptionist that cared after us. We look forward to come back soon.

Thank you

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank Marianna R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded August 15, 2019

Dear Mrs. Improta,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Winter Palace hotel and are delighted to read that we were able to match your expectations. We are thrilled to know that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
With Best Regards,
Selim SHAWER
General Manager

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Reviewed August 2, 2019

The hotel was very nice large room with excellent bathroom good price
good pool and very large garden. very well located . the ac worked very well
and don't miss the buffet breakfast was including amazing food and choices

Room tip: ask for view on the nile
Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank canadian361
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded August 15, 2019

Dear valued Guest,
Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay,Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.
With best regards,
Selim SHAWER
General Manager

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Reviewed July 24, 2019 via mobile

First of the hotel need a total renovation no question about that, all aspects of the hotel need to be upgraded. Although everything could do with some TLC, the staff managed to make it a great experience none the less. And this is indeed a hotel with old world charm.

The room we had was with a balcony and Nile view, which was spectacular. Would highly recommend to pay that little extra. The bed was ok, tv ok, bathroom ok, but all of it could do with an upgrade. Breakfast was very far from ok. Everything was lukewarm incl. milk and yoghurt. Most of it I would not eat at all, coffee was drinkable. Dinner was soso, not expensive due to the low Egyptian pound at present, but not to my tasting. Did not eat the buffet, as it did not look that nice, and the menu in the other restaurant was not to my liking, therefore had the same main course 3 days in a row (steak). Desserts was on the other hand very nice.

The garden and pool area was actually really nice. Garden was indeed beautiful, and the pool area really nice. Some horribly noisy American families, but no fault of the hotel. Nice personnel at the restaurant at the pool, the best food we had at the hotel was for lunch at the pool.

Although the run down property, and the lack of proper food, if my wife and I returned to Luxor, we would most likely stay at The Winter Palace again, as it maintain the atmosphere of a time gone by.

The historic feel makes me give this property 4 stars. Had it been another property, it would not have been more than 3 stars.

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank 330martint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded July 30, 2019

Dear valued Guest,
We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations.
Moreover we thank you for your nice comments regarding the pool and gardens, please note that a face lifting plan will take place soon to be in line with our Guests expectations The kind words are passed over to the team, and we look forward to welcoming you back in the close future.
Best regards,
Selim SHAWER
General Manager

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Reviewed July 19, 2019

We stopped for 2 nights at the Winter Palace, pre Nile cruise on the SS Sudan, and have only positive things to say. Staff in every area, porters, waiters, reception were amongst the kindest and friendliest we’ve met at a hotel anywhere. Breakfast staff were especially wonderful and the selection of food was incredible. Our room was very large, due to a free upgrade, overlooking the gardens with an expansive balcony. The lobby areas and interior condition of the hotel was fabulous- the shabbyness we had expected, given the age of the hotel and its rich history, didn't seem to come to fruition, barring the frontage which would benefit from a new paint coat. Massage service, garden BBQ meal and the 1886 restaurant were all very well priced compared to Cairo hotels. Only real regret we have was not staying longer to enjoy the pool and gardens!!

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank Zachary O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded July 30, 2019

Dear valued Guest,
Thank you very much for sharing this great review of your recent stay at Sofitel Winter Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Thank you for appreciating the room upgrade and the historical charm of the great old palace and the unique premises.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Selim SHAWER
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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