While staying at The Pavillon in the grounds of The Winter Palace we used the main hotel every day for the last week of our holiday in Egypt after a Nile cruise.
Firstly the staff were absolutely amazingly kind and helpful. Nothing we asked for was too much trouble, whether it was in the restaurants and we used all four while them. The reception areas, the man who kept our room clean, the staff around the pool. Include this with the most beautiful gardens and pool area it was like staying in an hotel with our own private park.
Egypt is going through a tough time at the moment and it was sad to see the hotel not even a quarter full. Many of the staff have worked there for years and clearly love working there, it comes through every time you see them, they are so polite, so kind and friendly, as well as being professional.
The reason we have only given it four stars overall is that Sofitel needs to update some of the rooms and public areas but in the current climate it is not surprising and we suspect this is on hold for the time being.
- Official Description (provided by the hotel):
- Winter Palace, built in 1886 on the Nile banks in a tropical garden is a magical experience of history luxury that hosted royalties and celebrities throughout the years. Winter Palace offers the mythical atmosphere with the modern decor comfort of a 5 star hotel. It is located in the city center, just minutes from Luxor Temple and the airport. ... more less
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- Also Known As:
- Sofitel Winter Palace Luxor Hotel Luxor
- Accor Winter Palace Luxor
- Winter Palace Luxor
- Sofitel Luxor
- Luxor Sofitel
- Old Winter Palace Luxor