Dear JulsMelbourne ,
Thank you very much for sharing your valuable experience about your stay at Sofitel legend Old Cataract with TripAdvisor's community.
We are so glad that you have enjoyed your stay and enjoyed the view of your room over the Nile, and and so grateful for your highlight on the beauty of our suites.
Please be assured your comments regarding our welcome drink has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future as normally we serve a welcome drink to all the guests and we sincerely apologize for failing to meet your expectations on this occasion.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best regards,
Mahmoud Fathy
Guest Experience Manager