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Reviewed April 14, 2017

I would love to stay at this hotel, however we had other accommodations. We went here for cocktails and sunset. It was stunning. The service is excellent. We did review the menu which had a nice variety. I thought the prices were reasonable. If you are in Aswan go here even if only for drinks.

Date of stay: April 2017
Trip type: Traveled as a couple
Thank mcm624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2017

This is the 5th time that I have stayed here in the last 2 years, and each time my visits get longer and longer. It is like staying in a magic house, and every time you ask for something, it is there as soon as the staff are able to find it. The renovation is wonderful, as it mixes old with new, but you walk in and feel as if you are at the end of the 19th, beginning of 20th century. The old fashioned correctness and courtesy, with which one is dealt, is done from the hearts of the staff. No detail is too small to be forgotten. It is truly an experience, that if one can, everyone should have. The rooms are exceptional and well thought out, the food is delicious, in which ever of the restaurants one eats. For me this hotel is truly my home from home, so much due to all the staff, from the very top to the very bottom. Thank you all for making this such a wonderous place, and showing me even though a business you give your hearts to it.

Room tip: My preference is The Palace Wing, but the new Nile Wing has spectacular views
Date of stay: March 2017
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank FGM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2017

Most beautiful hotel in Aswan at a very nice spot. Rooms are spacious, but comfort is not given. For examples: carpets were never vacuumed during our stay of 6 nights. Wardrobe and cupboards were dusty. Minibar too. Sofitel makes lots of advertising with there beds but our bed did not have a lush finishing and sleeping directly on the mattress was awful (hotel reception was not able to find a lush finishing for us!!!).
Service personal in general is not skilled. On pool and at the bar service is not bad, but it depends on totally who is in duty. (One afternoon we became served a cold watered tissue to cold down your face and your arms. But why 1 of 6 days? Odd!). In restaurants service is ridiculous incompetent. In 1902 all silver forks are tarnished!? On breakfast you should order always your special tea or coffee or you are sitting a lot of time without anything to drink on your table (they have plenty of people but no one goes with tea and coffee from table to table, you always have to ask for refilling!). Breakfast buffet is huge, but every day exactly the same. And quality of food, especially in cheese and cold cuts is depressingly.
There are lots of managers around but it seems that they are not skilled or they do not train their people because of all the mistakes and defaults and they seem to grow from year to year.
Yes, we will come back to Old Cataract because of its beauty but not for service or quality.

Room tip: Most rooms with Nile view do not really have a Nile view. Better to take the Garden view and save the extra money.
Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rolf R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MahmoudFathy79, Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded June 26, 2018

Dear Valued Guest
Bonjour
Thank you for taking the time to tell us about your experience at the Sofitel Legend Old Cataract Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards
Mahmoud Fathy
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017 via mobile

Spent sadly only one night in this hotel, truly one of the classic hotels of the late colonial era. Complete refurbishment of the main building means it has more polish than its cousin in Luxor, the Sofitel Winter Palace, without having foregone any of its charm. Stayed in two adjacent garden view suites, which were massive rooms with balconies and exceptionally comfortable beds and thoughtful fit-outs.

Date of stay: April 2017
Trip type: Traveled with family
Thank DaveS1240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2017

the hotel has an amazing view and warm atmosphere with kind friendly stuff, you have to try the restaurants there and the trace in the morning but the best time to visit is in the winter, do not ever try it in the summer as its very hot.

Date of stay: December 2016
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Moustafa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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