After a trip on the best ship on the Nile river and the days before in Cairo we stayed with friends in this wonderful located, nicely renovoated and designed hotel.
we very much liked the rooms/suite and we loved the design and the quality of the bed and the linen and the silence in the hotel, the fresh flowers and the atmosphere are really great, the big dissapointment are the food delivery and presentation and the far too slow and unpolsihed service. ther was only a occupancy of 20% in the hotel but allone the check in took more then one hours( it was late afternoon) and another 45 min until our luggage has arrived in the room. later we received an appologize letter, but also here, we recieved the letter from our friends they received our letter, what shows cleraly no communication between the departments.
we requested a appointment with the GM, we got told he is out for some days and the meet with a young gentleman from reservation department and the manager of safety and security( ??) to place our experince and complaint about the service.
How ever, we did not understand in time like this what is for the country not easy and with this low occupancy, why does the managemnt not take time for traings and why is nobody available from the hotel management for us not a good sign.
By the end of the day, we enjoyed our stay, but with this quality of sevice we can not reccomend the hotel.
Food in the Mövenpick Hotel far far better and service very fast
- Official Description (provided by the hotel):
- Hotel Complex encompassing famous Victorian-style Cataract Hotel & adjacent high-rise New Cataract Hotel (1963). ... more less
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- Also Known As:
- Sofitel Legend Old Cataract Aswan Hotel Aswan
- Accor Old Cataract Aswan
- Sofitel Aswan
- Aswan Sofitel