We were originally booked into the Nile Boutique hotel and arrived at our hotel at 2.30pm to a half falling down building, there was no signs indicating that it existed let along that it was open. Once we finally found it and arrived in reception we were advised that they no longer had a room available to us due to an electrical problem. The man at reception was getting very angry at me for not answering my phone but I had no missed calls/ messages. I asked why he had not attempted to contact me via email if he had not got through on the phone and he immediately dismissed me and turned away. They made no other attempt to contact me by email to advise of an issue prior (I still dispute that they even tried to phone me). The way that the whole situation was handled was dreadful!! We were advised they had found another hotel and we would be taken there. The man said that the other hotel was 'lovely hotel, not far, same view, no problem'. We were told to take a seat in reception and wait for driver to come and get us. We asked how long and were told '3 minutes'. We asked if we could walk as it was 'not far' and they said no! We asked numerous times where the new hotel was and they didn't tell us so we didn't have any choice. This is when we realised it was a scam!! After 20 minutes we asked how much longer and we were told that driver was down stairs so we headed downstairs. After another 20 minutes the driver FINALLY showed up. The driver said he would get us there in 20 minutes (not the original 3 minutes which was promised). We drove around a few blocks in peak our traffic so it was VERY slow (Cairo traffic in peak hour) and ended up being a 30 minute drive!. We arrived at the hotel which ended up being 800 meters from the original hotel. We could have walked it in 10 minutes!!!! Instead we were treated like cattle and kept waiting for over an hour. The driver constantly repeated to us that the new hotel was lovely and the hotels were connected/ linked.
Once we arrived at the Shahrazad hotel the guy at reception was rude and at times was sniggering at us for asking simple questions about a local cash machine, map, good place to eat and getting to the airport the following day. The hotel itself was disgusting! Carpets had marks all over them, walls filthy, bathroom mouldy and generally smelly. The facilities were definitely not worth what we paid. Everything was a drama for them and were not helpful at all.