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“Everything you need in Egypt”

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Cairo Pyramids Hotel
Ranked #10 of 42 Hotels in Giza
Reviewed March 10, 2014

My wife and I stayed here the last week in Feb. on our first trip to Egypt. The Moevenpick Giza has all the modern conveniences. A brand new flat-screen TV with quite a few English Language Channels (mostly news stations from places like Russia, China, Japan, etc.) a hair dryer in the room (as well as a socket in the WC that worked for American appliances if you bring any) and extra pillows and blankets. The water pressure was excellent and the hot water comes on instantly. The housekeeping was some of the best we have experienced anywhere. Also an in-room safe which is nice, particularly when on extended trips and you don't want to carry your passport and loads of cash around on your person all the time.

The main restaurant (as well as room service menu) feature European offerings, so if you are phobic of the local cuisine this would be a good option. The Thai restaurant is outstanding (I'm not a fan of Thai food, but the flavor here was excellent! Give it a try.) We also tried the pizza restaurant twice and were very pleased. This is a Swiss owned firm, so they pile on the cheese! Good pastries for sale in the lobby as well.

We didn't try the pool, I must say I suspect the 'heating' system was either turned off, or set very low, as it was quite cold to the touch, come summer however I'm sure it will be quite refreshing.

All service people we encountered spoke English and are quite helpful. There is a currency exchange in the lobby which is very good to have. Also, starting out the day with a breakfast buffet ( included in the room price ) is excellent. Hot and cold offerings, that are pretty much the same everyday, but the made-to-order egg chef makes it worth it.

Due to intense world-wide media coverage of civil and political unrest, the Egyptian tourist economy has utterly collapsed. Now is the time to go and pick yourself up some bargains, you'll likely never see prices like this again. We were all over Giza and the city of Cairo (the two are separated by the Nile river) and never experienced anything to put us ill at ease. It is sad for the local economy, but a real opportunity for the traveler.

The Misr Travel car-hire service maintains a desk in the lobby. You'll need a car to get into the City of Cairo. Hany, is an excellent and experienced driver, who can recommend various stops or customize a day trip according to your wants. I would specifically ask for him when we return to Cairo. His expertise and advice proved very valuable. On some days, we literally could not have done it without him.

  • Stayed: February 2014, traveled as a couple
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3  Thank AllUSAtouist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded March 11, 2014

Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 - 399 of 977 reviews

Reviewed February 13, 2014

We just spent 4 nights at the Pyramids property and really enjoyed ourselves. Check in was smooth and the staff was friendly and very professional.We thought the hotel had a nice layout and enjoyed our clean and spacious room with 4 english channels and small fridge. Cleaning crew was excellent and room was in beautiful condition everyday when we got back from a full day of sightseeing. We used the laundry service and service was great and not very costly.
We really enjoyed our daily breakfast which was included with our room and staff were very friendly and attentive.Ate dinner at the bar twice and had dinner at the Thai restaurant 1 night and food overall was good and prices were reasonable.The bar tender at the resort was very professional and always had an interesting story to tell us about Egypt.
We enjoyed our stay at this property and would not hesitate to stay to recommend this property to anyone.

  • Stayed: February 2014, traveled as a couple
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2  Thank newt72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded March 11, 2014

Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

We were looking forward to a really nice property but somehow disappointed when we arrived. The pool was small and the hotel compound average. We could see the Giza pyramids from the hotel so it was a wonderful backdrop. The hotel rooms are located around a nice garden but can be quite far from the lobby. Rooms are spacious with a small dining table and decor are nice. We only stayed two nights here. The breakfast spread is good and the restaurant is cosy. There is a bank foreign exchange counter onsite so that was helpful. Overall, an average experience.

  • Stayed: March 2013, traveled with friends
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1  Thank tulip-cher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded March 11, 2014

Dear Guest

First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards
We are really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable
Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

It was our first hotel in our package tour of Egypt in November 2012 situated close to the Giza pyramids. We could see the pyramids on our way to check into the hotel in our taxi from Cairo airport. Staff are very friendly and helpful. The hotel room is comfortable, clean and quiet, surrounded by gardens with a balcony in a single storey block of building. There are many blocks of buildings spread out in a garden setting providing a pleasant environment which is different from a multi-store hotel. Breakfast is very good.

Room Tip: Ask for a non smoking room
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  • Stayed: February 2013, traveled as a couple
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2  Thank Chong-wah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded February 3, 2014

Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

All your comments have been forwarded to the concerned departments to know what they do right and what they need to improve and review. We really happy that you enjoyed your stay with us, and Iliked our hotel.
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

Stayed here for 3 nights during December 2012.. The Hotel is absolutely fantastic with great rooms, however dont expect a view..Rooms are spacious with all possible amenities. Staff is very helpful and room service is quick. The hotel provides a lavish buffet breakfast. The in house Thai restaurant is awesome. Dont forget to try the signature movenpick icecream. There is a counter right next to the reception.The hotel has a very good swimming pool however couldnt try it due to the cold weather outside.
Very pleased with the experience and overall a good stay. Please note that Wi Fi is not free

  • Stayed: December 2012, traveled with friends
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Thank hormazpithawala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded December 29, 2013

Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel, On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Moevenpick Pyramids team we are all thankful and grateful for bringing these shortcomings to our attention.

We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

We decided to stay at this hotel because we have stayed at other Movenpick properties around Europe and have been absolutely "Wowed" by the standards and quality that the Movenpick name represents. Sadly, this individual hotel was far from our expectations.

Let's start with the good things:

This hotel has a Breakfast buffet with an omelet chef which was great. Because of the small amount of guests, some of the food was stale and not edible but for the most part it was good, a large variety and we had the chef cook us eggs each morning.

The hotel has a Thai restaurant onsite with an actual Thai chef. The food was fantastic and we ate here every single night. The food was authentic and better than some of the food we ate during trips to Thailand! This restaurant and chef saved our trip!

The lobby was beautiful, it was every bit of a 5 star hotel. There is an ATM and a bank counter in the hotel for easy changing of money, very convenient.

In general the staff are very friendly, bored because they have nothing to do, but friendly. Out of roughly 275 rooms, perhaps 10-20 were filled at any one time. We frequently had entire restaurants within the hotel to ourselves.

The location was close to the pyramids about 5 minutes away. Not much else going on in that area, if you want to eat Egyptian, there is a restaurant about 10 minute walk (By foot, turn left when leaving the hotel entrance). Hotel security is good and the guards are nice. The location is a safe one if you are worried about the situation in Cairo.


THE BAD

We were really looking forward to the Cafe restaurant with the Pyramid view only to find out that it is "closed for construction", we took this to mean that there aren't enough tourists here so they decided to close it.

The pool was great, but freezing cold. The water temperature was 20 C (68 F), it was so cold we actually only swam once in the entire week. Disappointing. The pool loungers were old and dingy looking.

Wifi is $13 USD per HOUR. That price is shocking and offensively high. We went the entire week without internet because we were not about to spend that kind of money on something that should be free or at least reasonably priced.

The rooms were a big disappointment. Upon arrival, we found a few hairs on the beds and in the bathroom. The shower water pressure was good however there is no safety regulator on the water temperature. I got burned badly on my hands trying to get the right temperature. I have never felt water that hot, it was incredible. Same goes for the sink faucet. Be careful and don't let your kids around it, it's an accident waiting to happen. The bathtub was terrible because of the design. There is a glass separator (instead of a shower curtain) that only covers the first half of the tub, which means it was really easy to flood the entire bathroom when taking a shower.

The best way I can describe the hotel room would be a mixture of old and new with no attention to detail. Where the wall meets the floor would be dirty or have paint there from when they painted. Appliances from the room were yellowed from age. The outside terrace table and chairs were covered in dust, old and had paint splatters on them from when they painted them to try and make them look newer. Generally, I would skip over these small details because they don't really matter, however, this is the Movenpick and they hold themselves to a higher standard and as such, so will I.

The hotel room keycards were not reliable. Sometimes it would take 5 times inserting the card for it to unlock the door.

Because of the severe drop in tourism, the information located in the room binder (Restaurants and service information) is incorrect. This hotel needs to print out a revised one stating the "new" hours for all the restaurants and which days they are open as well as exactly what is available for guests and what isn't. This should be common sense, but as of November 2013 they are leaving the guests to figure it out for themselves.

The baggage handlers are aggressive. Even if you tell them no, they will physically grab your bags from you and not let you take them yourselves. I know Egypt is hurting right now and they need their tips, but don't physically yank someones bag from their hands if they tell you no.

We inquired about a taxi to the Pyramids for two hours and was quoted a price of 125 Egyptian Pounds (~18 USD) for the taxi to take us there and wait for us. I thought the price was high so I went back later in the day when the staff changed to inquire again and was quoted a price of 70 EGP (~10 USD), which we took advantage of. Food for thought.

Food prices were a bit high, but less then we have seen for other similar hotels. In general a meal at this hotel will cost you on average 60 EGP (~9 USD) without drinks. Water and Soft Drinks were about 20 EGP each ($3), so be sure to get some big bottles while you are out and bring them back to your room. The Thai restaurant is worth every penny. The "Italian" restaurant was not very good. We had pizza one day and it was terrible. We ate there once more and had a decent meal, but I recommend you eat Thai when you can, much better.

The hotel needs to renovate the bungalow rooms, which is what we stayed in. It looks like they are adding a new "Hotel" like addition with a new pool and that looks quite nice but the bungalows are old and somewhat tired.

Overall, the staff were generally friendly, the hotel doesn't fail in any one particular area, just lots of small details add up to a not so great experience. We expected much more from Movenpick and will not be staying here again when we return to Cairo, except perhaps to dine at the Thai restaurant! I recommend picking another hotel.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank PDXDUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded December 29, 2013

Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel, On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Moevenpick Pyramids team we are all thankful and grateful for bringing these shortcomings to our attention


Therefore, I would like to thank you for giving us another chance to extend you our true excellence in hospitality hopping that the above can meet your satisfaction.

We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable

Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

I stayed there with my friends and liked the hotel,also attended one of the Egyptian wedding parties and the band was great.it's so close to the pyramids area which is the main advantage..the food was nice but the internet there was expensive

  • Stayed: August 2013, traveled with friends
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2  Thank Hany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inassultan, Quality Manager at Cairo Pyramids Hotel, responded to this reviewResponded December 29, 2013

Dear Guest


First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

All your comments have been forwarded to the concerned departments to know what they do right and what they need to improve and review. We really happy that you enjoyed your stay with us, and
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable


Best Regards

Inas Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairo Pyramids Hotel

Address: Alexandria Road -Al Remaia Street | PO Box 1, Giza, Egypt (Formerly Movenpick Hotel Cairo - Pyramids)
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Giza
#8 Luxury Hotel in Giza
Price Range: $57 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cairo Pyramids Hotel 5*
Number of rooms: 304
Official Description (provided by the hotel):
Only a short distance from Giza at the foot of the Pyramids lies the Cairo Pyramids Hotel. The hotel is the perfect starting point for sightseeing, relaxation and business meetings alike. With elegantly appointed rooms and suites, two swimming pools and a variety of bars and restaurants to choose from. Both the Garden wing and the newly opened Pyramids wing are offering guests a contemporary, convenient and comfortable experience. Just 35 kilometer from downtown and 51 kilometers from Cairo airport and with easy access to the new industrial areas around the city. ... more   less 
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Also Known As:
Moevenpick Resort Cairo - Pyramids Hotel Giza
Moevenpick Hotel Cairo Pyramids
Cairo Pyramids Hotel Egypt/Giza

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