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Reviewed December 23, 2010

My mother and I stayed 2 night mid-December 2010. Our room was so new that I think some parts of the bathroom weren't completely finished (in terms of decoration, not function). The room had a waterfall shower head that felt fantastic and we could see one of the pyramids from our balcony as a nice preview for the next morning.

We were visiting the pyramids the first day, so the location was particularly convenient, but there is nothing around so if one were staying in the same Cairo hotel for a long time, this is not the best location.

The only reason this hotel did not get an Excellent rating was because of breakfast. Our first breakfast was fine, except that we had to ask 3 times before we could get tea and coffee. The buffet food was delicious. Our second breakfast was terrible because we asked for a breakfast box so that we could take it with us. This consisted of a sandwich, a pastry, an apple, an orange, yogurt, juice, and water. While this might sound ok, the breakfast buffet food is much better so opt for that if possible. The other problem was that we had specifically requested not dairy because my mom is lactose intolerant, but this request was ignored and it took way too many people to figure out the problem, which made our early morning rushed and stressful.

Overall, great place and decent service, but avoid the breakfast box.

  • Stayed: December 2010
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Thank kalikoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2010

Excellent hotel with rooms overlooking the Pyramids. Currently being reburbished. We stayed in new wing where the rooms are spacious, clean and very comfortable.
Great food selection at the Buffet. Good service with well trained staff.

  • Stayed: December 2010
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Thank LinSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2010

Stayed here for 2 nights at the end of our 3 week Egypt land tour and Nile river cruise. Although we stayed in some wonderful 5 star hotels in Cairo, Luxor and Aswan, this one in Giza has set the gold standard. It is an excellent hotel in a superb location for visiting the nearby pyramids......the main and only reason for being in Giza. After the insane non-stop traffic, crowding, noise and dirt of Cairo, this was a very pleasant and relaxing change of pace. Our beautiful, newly renovated room was completed just 2 weeks earlier. It was very spacious, clean, modern and ultra luxurious with high quality finishes you'd expect in a boutique hotel - minimalist furnishings, a zen like marble bathroom and the most heavenly bed I have ever slept in.....like sleeping on a cloud.....with silky Egyptian cotton sheets, fluffy pillows, down filled duvet and a perfect mattress. I actually hated to get up in the morning and leave this bed! The main lobby area is large with shops, a coffee bar and a main dining room. The bar at the delightful pool area offers lighter meals perfect for lunch and has an amazing view of the pyramids across the street - doesn't get any better than that! We found all of the staff to be friendly and helpful, except for a mistake with a wakeup call coming 2 hours early. I've learned it's a good idea to say the time at least twice and have them repeat it back to be sure. We tried the buffet for breakfast and dinner - you can literally eat your way around the world with food stations set up offering Chinese, Italian, Middle Eastern, American, French, etc. A menu is available as an alternative to the buffet. Since our flight was leaving really early in the morning, the hotel even arranged for us to have breakfast at 3 AM. or we could have chosen a breakfast box to take with us for later. I am really surprised by the negative comments in some of the posts. The visitors who complained about their rooms must have been in the older section - most of the middle wing of the hotel seemed to be closed for renovations in November. We did not experience any inconvenience since our wing, the pool area, main dining room and lobby had just been completed. If there was any work going on, it must have been during the day while we were out since we were not aware of it. To avoid disappointment, I would recommend that you specify a renovated room when booking. I can see that a week's stay here might become tedious since after you've visited the archeaological sights, there's probably not much left to do except relax at the pool. Head instead to a resort on the Red Sea if you want some time in the sun. For a shorter stay and for sightseeing, it was perfect for us and I would certainly recommend it.

  • Stayed: November 2010, traveled with friends
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2  Thank lovesunnydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2010

My girlfriend and I stayed in this hotel in early December 2010. Our initial impressions upon entering the lobby were good. The lobby is spacious and well appointed and our rep checked us in quickly.

We were shown to our room - 3003. Upon entering the room we noticed a nasty musky smell and noticed extensive staining on the carpet. We returned to the front desk to complain about the smell - which was quite offensive - but we were told that the hotel was full and that we could not change rooms. Reception said that they would do something about the offensive smell. And they did! Ten minutes later a man came up and gave us a bottle of air freshener! However the room still stank even after emptying nearly the whole bottle.

Trying to take a shower we realised that the shower did not work properly. Water gushed out of the tap but not the shower attachment - no amount of pulling or pushing the control knob would get the shower to work. We had to complain TWICE to get reception to send someone up to fix it. And in what I assume is the typical manner of this hotel they did kind of fix it insomuch as not as much water gushed out of the tap and a bit more came out of the shower.

Walking around the room in our socks we quickly discovered a soaking wet patch of carpet in front of the tv unit. Upon inspection we saw that the fridge did not close properly and the fridge was defrosting and water was pooling in the fridge unit and then spilling on to the floor. By this stage we were so disheartened with the quality of the hotel and room that we decided as we were only staying there for a few days we would not bother to bring it to reception's notice - my apologies if you were the person that got 3003 after us.

The service in the restaurant was very poor. The waiters were generally dismissive and the service was extremely slow (bearing in mind all they had to actually do was clear tables and bring drinks / the bill). This was strange as there seemed to be a huge number of waiters all running around but seemingly not actually doing anything.

The food was good but repetitive. They served exactly the same every night that we were there (4 nights). The service at breakfast was particularly poor. At a breakfast buffet all the waiters need do is hand out tea and coffee and collect empty plates / glasses and clean tables however we would watch them running around like headless chickens while people were standing around waiting because there were no tables for them to sit at. The head waiters / maitre d who are supposed to be in charge of it all could not organise getting laid in a brothel (although being egyptian they would certainly charge you for it nonetheless).

The car / limo service is extortionately expensive.

The bureau de change charges something like 6LE to change each travellers cheque! I have travelled extensively and never ever seen this before. It appeared to be another opportunity for them to extract some money from your wallet.

The location is convenient for the pyramids - approx 15 - 20 minute walk. It is about 45 mins - 1 hr from Cairo airport.

A taxi from outside the hotel to the centre of Cairo will cost approx 50LE if haggling a fixed price but only about 30 - 50LE if using a metered taxi. We took a metered taxi and it took about 50 mins to get to the Egptian museum and the meter only showed 33LE.

Also we hired a taxi for the day to take us to Dahshur, Saqqara and Memphis and paid 250LE (fixed price).

If you leave the hotel and turn left and walk down the road you will come across a road with taxis waiting in it.

There is nothing in the surrounding area of this hotel in terms of restaurants or bars (barring other hotels and a couple of cheap looking restaurants).

We would never stay at this hotel for two reasons:

1) our room, (I acknowledge that other rooms are most probably not afflicted by the problems ours was but no hotel should ever have the problems we encountered), was disgusting.

2) I would prefer a hotel more convenient for the centre of Cairo and just take a cab to the pyramids rather than the other way around (taking cabs into Cairo all the time was time consuming).

  • Stayed: December 2010, traveled as a couple
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4  Thank Scant_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

Hotel was superb, as noted before there is some ongoing building work but mostly all finished. The hotel is clean, immaculate and the staff are friendly and resourceful. Reception, lifts and public areas are perfect, the pool area is stunning. The reastaurants are typically 4 star hotel type but very good. My room was clean and well serviced although the shower screen at the bath leaked. Very good hotel in a City that has challenges, security was very thorough.

  • Stayed: December 2010, traveled solo
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1  Thank kennyaberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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