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“Lovely hotel with really good staff”

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Cataract Pyramids Resort
Ranked #16 of 41 Hotels in Giza
London
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Lovely hotel with really good staff”
4 of 5 bubbles Reviewed March 8, 2012

Egypt is really suffering from a lack of tourists so when I visited (March 2012) the hotel was pretty empty and some of the restaurants and bars were closed. The staff were very friendly and helpful and the food was good.
I didn't spend much time by the pool (a bit too cold for swimming!) but the pool attendant rushed over to put out a towel for me and folded another to act as a pillow!
There was a problem on my first day with a leaking seal round the bath; I reported this to reception just before I went out for the day. By the time I'd got back the old seal had been removed and new seal put in place to keep the room dry - excellent work!
On my first 2 nights there were so few people staying that the buffet wasn't available but soup and a choice of bread was available as a starter. I was offered a choice of main courses and a couple of side salads and then a mix of baklava style desserts - all perfectly acceptable. For the rest of the time there was a full buffet choice for the evening meal and a good pianist to add to the fun!
Breakfast was good - a selection of meat, cheese and salad; various fruit and yoghurt; breads and pastries, cereals and cooked food - together with coffee and fruit juice.
The housekeeping staff were fine (and checked with me several times to make sure everything was OK - "do not disturb" labels are provided so you can hang them on the door if you don't want to be disturbed.
The hotel taxis were not cheap but not particularly expensive and if you don't want to use them it's easy to walk outside and pick up a taxi on the road - there were always cabs waiting when I went out.
It's only about 10 minutes from the hotel to the pyramids (it's hard to be precise about journey times in Cairo - the traffic can be a nightmare!) and you can see them from the roof terrace
If you want to save money on the journey into central Cairo then take a cab to the nearest metro station (El Mounib - not marked on Google maps but it's been there for quite a while!) It's then just 1 Egyptian Pound (about 11p in UK money) to get into town.
There's no wireless internet in the rooms but if you have a laptop then wired internet is available (but quite expensive)
All in all, it's a lovely relaxing hotel some way from the hustle and bustle of the city.

Room Tip: No lifts so ask for a ground floor room if you would struggle with stairs.
See more room tips
  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Steve_Roc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wael l, Director of Sales at Cataract Pyramids Resort, responded to this review, March 9, 2012
Dear Mr. Steve,

Good day from Cataract Pyramids Resort,

Thank you for Visiting Egypt and for choosing our Hotel, we have read your review and we really appreciate your notes as we consider our guest reviews one of the very important leads towards success.

Concerning the internet we have apply free wireless internet at the lobby and a rentable USB connection for 50 LE / 24hrs that you can use it anywhere.

Thank you again for your comment and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Tbilisi, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 26, 2012

Everything was good...but it was terrible when they didnt let me and my fiance to stay in one room...:)

  • Stayed September 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nati_v77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed February 20, 2012

The price was cheap because was empty on February 2012. But still, the service has not got to come down and be terrible, just because they have fewer guests and there is a general crisis. The hotel consists of a building where the reception is located and then you have to go out and find your room in ne of the 'villas' outside. With cold weather this is a freezing experience, also because everyone who smokes opens the doors and leave them open... there is no elevator to take your luggage upstairs. You have to control the man who brings it so he will not break the wheels...The room was ok and the bathroom too.
Meals: they have all the restaurants closed, except for the open one (which is not suitable with cold weather), and it only serves fast food (and bad as I was digesting my cheeseburger - missing the cheese which I had to ask when they brought the hamburguer with no cheese - from 1pm to 7pm)...Breakfast is taken in one of the closed restaurants so we asked to have the dinner there too. The first night I could not eat as the menu was the same from the fast-food joint...the next nights they served buffet dinner as a normal restaurant of a decent hotel should have, at least that.
Water: getting up early (6am) and jumping into the tub to have a shower is not always a good and warm idea if the water comes out freezing from the tab...problems with the generator...at 4pm the water was still freezing and they were still working on it...
Housekeeping: I usually left my room between 6.30am and 7.30am every day. the first day I left at 7.30 am and, when I got back at 4.30 pm, while having a nice bubble bath, I had a man trying to open my room door and repeating 'housekeeping' I had to shout from the bath and say 'Now it's too late!'...
The next day at 5pm, I asked first in the reception if my room was already cleaned so I can have my bath in peace...from 7.30 am to 4pm they did not find the time, in an empty hotel, to clean the rooms already vacant (information the reception must give to housekeeping).
Internet: they charge a small fortune for you to use a pen in the reception, cannot have internet in rooms...
The view from the rooms' corridor was: agricultural storehouses, cows, dogs and garbage...we know Cairo is filled with garbage, but do 5 star hotels have that in their property?

Room Tip: Don't stay here!
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  • Stayed February 2012, traveled on business
    • Value
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Helpful?
2 Thank veigapaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Giza hotels

Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 13, 2012

Be warned - This hotel as of February 2012 Will rip you off in every way they can get away with.

1. If you ask to go somewhere - The receptionist yells for their taxi shark in the lobby who will say "Hello My frieeend where You going???" and he will hassle you as the worst hasslers in cairo do, if you eventually agree to take one of his

2. Taxis, they have a local cartel of straight up criminal taxi drivers standing just outside of their hotel, and they are by far the worst people i have met on my trip in cairo. They will immediatly yell at you once you exit the hotel door, then they will stalk you with a car for a bit if you try to avoid them.

If you actually walk up to them because you want a taxi trip they will insist completely on ripping you off. They refuse to turn on their taxi meter saying "we hotel taxi, you no understand?" yelling at you and being in general threatening, while they are standing together in a gang. So they will drive you nowhere unless you give in to their bullying.

They are a gang of bullies and its your only means of transportation in this evil hotel.

3. Tour guide Shark in the lobby - If you decide to use one of their tour guides in the lobby, heres what happens. He will charge you 300 LE (egyptian pound) for nothing, you believe its a trip but you will find out hes just ripped you off later. Once you agree he calls upon a driver who mumbles in horrible english, he will drop you off at a dark room with 5 egyptians who will then rip you off again to see the pyramids, they will charge you 440 for a big trip, but the big trip is as short as they can make it to rip of another one. All the while this is happening you will be surrounded, outnumbered by mean spirited and criminal bullies.

So i will sum up the lobby for you.

1. Taxi shark who will deliver you to the taxi cartel just outside the door (and they have put a block on competition, they dare not go close, one taxi driver said "he will go to hospital if he took me to pyramids").

2. Tour shark who will first rip you off, then get one of his lackeys to drive you to that dark room with criminal egyptians who will then rip you off even worse.

3. Receptionist, who will as soon as you ask for help to go anywhere, or see anything, call on either above mentioned Taxi Shark or Tour shark.


I have only one reason for choosing to write this critical piece of information, ive been there and it is even worse than i say. I havent mentioned the horrible state of the rooms everyone else mentions.

Please for your own safety and happiness stay away.

  • Stayed February 2012, traveled solo
    • Value
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    • Service
Helpful?
9 Thank Henrik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wael l, Director of Sales at Cataract Pyramids Resort, responded to this review, February 19, 2012
Date 20/02/2012.
Trip Advisor guest comment
Mr. Henrik B.

Dear Mr. Henry,

Good Day from Cataract Pyramids Resort,

Kindly be informed that we have check your review and we have done the needed investigation concerning your complaint; as we care about our guest and we as a hotel management work around 24hrs to make each guest visit one of his best memories.

The result of investigation that our receptionist has assist you by:
- Writing to you the addresses that you ask for it in Arabic language
- When finding the internet service rate was high, she assist you by informing you about getting the USB internet stick from outside shop with cheaper price.
- When finding that the food and beverage price were high; she advise you for getting your beverage needs from a super market near the hotel which is against hotel policy.
- When asking for transportation she offer to you either hotel limousine or local taxi and you choose the limousine and you took a half day trip to (Pyramids – Egyptian museum – Cairo tour – and down town) for 300 LE and as you know that any hotel or private limousine anywhere is expensive and I do agree with you that it is one of the service that I usually do not recommend it for an economic trip but if you look to privacy, secure and to avoid any hassle it is the best.

Second day you choose an outside Taxi for spending the day for 100 LE and you thank the limousine for their services and told them that you have make an outside deal with only 100 LE.
Concerning the room status the receptionist mention that you have not complain from the room and we will be appreciate to know from you directly your comment about the room to do the needed as your opinion and comment are taken very seriously to mach all our guest needs.

Dear Mr. Henry we felt from your review that you passed by a terrible experience concerning the transportation issue and we would like to offre you one night free same meal plan booked with upgrade to Jr.Suite complemantry from the hotel management when visiting Egypt next time and I would like to send your booking on my below mail to do the needed arrangment for your booking. wael.latif@cataracthotels.com

From the above you will find that we really take all our guest reviews and comment very seriously and we do appreciate your reply.

Best regards,
Wael A. Latif
Director of Sales Corporate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed January 31, 2012

Hotel was good. Very big grounds, comfortable beds and quite a large pool. Buffet restaurant or a la carte restaurant - the food is fine in either and reasonably priced. Staff seemed nice and were helpful if we required information etc. We ended up staying in 3 rooms as we used Giza as a base to travel from. All rooms were big and one of them had two sofa's with a separate lounge area. The only bad thing I have to say is you have to get a taxi to get to the equivalent of a high street or markets (that we could find anyway) there is a shop close by though. Also the rooms we stayed in could have done with a mop of the bathroom floor and a thorough wipe of the counters but all in all the rooms were fairly clean, dust free and all linen and towels were fresh.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank creen83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hausern, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 23, 2012

We have been here for 2 weeks and everything was ok.The rooms are clean and the people very friendly.We have been there each evening at the restaurant and enjoyed it.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank serviceengineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed November 28, 2011

built on a very large area, the hotel enjoys a very nice swimming pool and a nice event hall (suitable for weddings and parties).
The hotel management though suffers from a huge lack of interest, which reflects poorly on the service and the quality of offerings.

Room Tip: a room closer to the restaurant.
See more room tips
  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Monir_Shazly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cataract Pyramids Resort

Property: Cataract Pyramids Resort
Address: Sakkara Road | El-Haraneya, Giza, Egypt
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Giza
#4 Top resorts Hotel in Giza
#9 Spa Hotel in Giza
#14 Luxury Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cataract Pyramids Resort 5*
Number of rooms: 400
Official Description (provided by the hotel):
Cataract Pyramids Resort has a unique location, beautiful panorama of the great Pyramids, surrounded with farms and green grace peaceful. Superbly located within peaceful, quiet and pollution free farmland. The resort has been built with a low-rise building spreading over almost 11 hectares of the landscaped gardens; keeping with the local architecture and landscape with a promenade boarded by enormous hundred year old palms that connect the two extremes of the complex, and unfolds more than 20 garden acres. The resort, Applying 4 star standard hotel, is located on the road to Sakkara towards the oldest made structure - The step Pyramids of Sakkara. The Great Pyramids of Giza are a 10-minute drive. ... more   less 
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Also Known As:
Cataract Pyramids Hotel Giza
Hotel Cataract Pyramids
Cataract Pyramid Resort
Cataract Pyramids Resort Egypt/Giza

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