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“View of the pyramids and pool are great”

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Mercure Cairo Le Sphinx
Ranked #8 of 42 Hotels in Giza
Reviewed April 27, 2014

Room was horribly dark and cramped but we did like the little balcony overlooking the garden. As refugees from winter, seeing green was fabulous. Some of the staff don't speak good English which led to some confusion, but they are sweet. The restaurants were pricey compared to what the food was and drinks are very stingily poured. The location isn't great- not walking distance to anything we might have liked to explore. When we went for a walk we were harassed by a part time hotel employee (sub) who was hustling customers to come to his brother's perfume shop. In the end did buy some nice gardenia oil there but I did not enjoy being hustled. Breakfast buffet was fine and was included. The work out facility is sort of a dungeon so didn't use it.

Room Tip: There are probably better rooms than the garden view standard double we had.
  • Stayed: April 2014, traveled as a couple
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Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 28, 2014

Thank you for taking the time to write your review on Mercure Cairo Le Sphinx.

We are deeply sorry that your experience did not meet your expectation , Needles to say what occurred does not adhere with our service and standards and we regret that you left the hotel with a negative impression , these occasions are far from our typical daily practices.

Please rest assured that all your comments have been shared within our top management to take the corrective actions.

We really look forward to seeing you again during your next visit where you will touch a progress in our services.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 - 408 of 1,450 reviews

Reviewed April 27, 2014

This hotel was clean, tidy and in an ideal location for the Giza plateau. Staff were friendly and helpful. The overall facilities were good with a spa and good selection at breakfast. We stayed for three nights just to see the sights and the Pyramids are very visible during the day from the downstairs bar and upstairs restaurant. If you have the choice, try to dine at the balcony restaurant and barbeque as the food is better than the a la carte restaurant indoors. Rooms were comfortable and quiet from outside noise. The hotel is in a good location for sightseers although Cairo itself is full of hassle from traders in the main tourist areas due to very little tourism because of its recent political problems. Saqqara was much more interesting and quiet with the older step pyramid and ancient burial ground.

Room Tip: Try to get a room that doesn't face out on the road because even though you don't get the gr...
  • Stayed: April 2014, traveled with family
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Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 28, 2014

It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

We stayed here for one night, arriving late at night and leaving again early in the morning, and the hotel was fine for this purpose. Front desk staff were helpful especially when we needed some help finding medication for one of us, and the hotel felt like a safe accommodation option for two female travelers. Rooms felt a bit dated and the hotel itself also felt like it needed an update, but with the lack of tourism in Egypt right now, it is understandable that such expenditure is not a priority! This hotel does have an amazing position close to the Giza pyramids, which can be seen from the hotel. Overall, a good, safe and value for money option for short stays.

  • Stayed: April 2014, traveled with friends
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1  Thank taj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 25, 2014

We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.

We wish you all the best

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Reviewed April 22, 2014

I checked-in in this hotel in group....so far i like the location of the hotel...you can see the Giza Pyramid from the hotel...the hotel is clean and cozy... breakfast is good and facilities is good...

  • Stayed: March 2014, traveled with friends
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Thank sophian_rais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 23, 2014

Thank you very for your comments; we are happy that our services were up to your expectations.

I will make the team aware of your feedback which will truly serve as an encouragement to develop and progress hence always meet with our valuable guest’s level of expectation they require from Mercure Hotel.

We hope it won't be long to make your next visit as we always long forward to welcoming you to Mercure Cairo Le Sphinx Hotel.

All our best wishes to your personal and business endeavors.

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Reviewed April 18, 2014

Mercure is situated at just the right place if you want to set up base for 3/4 days in Cairo. The value for money is great, the stuff was friendly and helpful.

The rooms are a little varied though - I assume some rooms are older while others are recent additions. If that is indeed the case, then the older rooms can do with some bit of renovation. However, even those are quite clean, bathroom is also acceptably good.

However, didn't like the breakfast buffet at all. The range is quite small, and didn't taste that well too. On the other hand, their desert café is better (had some tart and éclairs, both were good).

  • Stayed: April 2014, traveled with friends
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1  Thank MasumMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 20, 2014

We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.

We wish you all the best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014 via mobile

Mercure will be always remembered specially because of their quick service. We booked another hotel in the downtown. When we reached at that hotel after a long journey, they told us that there is no accommodation available. At that helpless moment Mr. Walid from Egypt Tailor Made arranged us accommodation in Mercure. We were awstruck seeing the two ends of hospitality. Our Tour guide Massimo did beyond his responsibilities. Thank you Egypt Tailor Made and Mercure.

Stayed: April 2014, traveled with friends
1  Thank NaimaAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 20, 2014

It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

I stayed here with a couple of mates during my first trip to Cairo. This location was great as a home base. The staff is friendly, the hotel is clean and the value is excellent! I recommend a pyramid view room! It is AMAZING! From check-in to check-out everything was great. I felt very safe. The Egyptian people were very welcoming everywhere we went.

I highly recommend a stay here at the Mercure Le Sphinx!

  • Stayed: March 2014, traveled with friends
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Thank iloveaussiebum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded April 16, 2014

Dear iloveaussiebum,

Thank you for posting your review on Trip Advisor and letting us know about your experience in regards to your stay. We are happy that you have enjoyed your stay in Mercure Cairo Le Sphinx Hotel and your comments is truely our ultimate reward.

I will share your comments with the hotel team which I am sure it will motivate them to always promote their quality of service.

We will be thrilled to see you once again and to thank you personally for your nice words.

All the best for your personal and professional endeavours.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairo Le Sphinx

Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Giza
#7 Luxury Hotel in Giza
#8 Business Hotel in Giza
Price Range: $50 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Cairo Le Sphinx 5*
Number of rooms: 280
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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