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Mercure Cairo Le Sphinx
Ranked #9 of 41 Hotels in Giza
1 review
“Ok.”
Reviewed October 3, 2013

Food not great and poor value for money very expensive bar. Breakfast was a let down as many items were not refilled. Location is good but noisy. Staff not very helpful. Wont return unless absolutely necessary

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, October 6, 2013
Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression.

Again , we are deeply sorry that you experience did not meet your expectation

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (196)
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glasgow
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 26, 2013

stayed here for 4 nights Sept 2013. Hotel could do with some upgrading in certain areas as looking a tad tired. Rooms were very dark and could do with more lighting however beds really comfortable,tea and coffee making facilities are a bonus and modern tv with lots of channels.
We had booked half board as evening meals were advertised as buffet however on 1 night buffet was changed to a set meal as hotel only had reservations for 6 people on half board so this would have been more cost effective although not ideal for us. We were upgraded to a Pyramid view room on arrival and room was really quiet which was great as I was worried when reading reviews incase it was noisy, this was not the case.
Some staff could really try to smile a bit more however that said poolman was fantastic and could not do enough for you.
We booked this hotel due to proximity to pyramids however I would most likely not book to stay here again as have stayed in same star rated hotel and had much better service and fittings in room.Food was okay nothing great , again this may be due to present climate in Egypt.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lornaamacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, September 28, 2013
Thank you for your comments on trip advisor. Seemingly we were unable to meet with your expectation this time. Rest assure we are taking all steps to improve the quality of service.

Hopefully you give us another chance to better serve you in the future and restore your regard to our hotel.

Meantime, we wish you all the best

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harlingen, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

This place was amazing. The food was great and reasonable! Had a great view of the pyramids! It is short distance from the pyramids. We actually decided to walk to pyramids and it was fun. When air quality was good the pyramids were very clearly visable from my room. It was nice having tea in the balcony at night while seeing the light show from the light n sound.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank guccigoddess83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, September 4, 2013
It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

If you have a chance, please ask for myself or the manager on duty the next time you visit us so we may thank you personally.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely,
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London, United Kingdom
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 26, 2013

This hotel is an excellent base for visiting the Giza Pyramids. It is situated on a very busy and noisy road but the noise is greatly reduced once you are inside the hotel. I stayed in February 2013.

All of the staff were friendly and helpful. Check in was done quickly and efficiently and the bags were bought to the room. The staff on the tour desk were also helpful. They were able to provide a very knowledgeable driver for a very reasonable price who suggested many places to visit which may otherwise have been be missed.

The room itself could have been a little cleaner but I have no real complaints. I had a garden view room on the first floor and the only thing it was missing was a balcony (I had one of the few rooms without a balcony/terrace). The fruit platter was a nice touch.

The hotel provides an excellent buffet breakfast with a variety of hot and cold foods. The dinner buffet also has a good selection although if you are vegetarian you may struggle to find a main course.

The outside space is very well kept with people constantly maintaining the garden and pool area. As I was there in February I did not use the pool, however I did see some brave people swimming. The rooftop terrace was not in use at that time of year but I did venture up there for the view of the pyramids.

The wi-fi in the hotel was good enough to run Skype on my i-phone at quiet times. The more people using it the slower the speed. There as a computer in the lobby but it was incredibly slow and almost constantly in use. There was no printer attached making it difficult to print of documents such as flight boarding passes.

Overall this hotel is ideal for a short break. It is well placed for a visiting the Pyramids as well as Cairo City.

Room Tip: Garden view is much quieter than Pyramid view due to the road noise.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, September 2, 2013
We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.

We wish you all the best

Sincerely yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 11, 2013

If you want to stay one or two days close to the pyramids, this is a good hotel for you.
The room was good, the staff was friendly, however, the breakfast was very disappointing (worse coffee ever), the cleaning of the room wasn't done properly and the swimming pool isn't as big as shown in the pictures.
Also, for the first time in hotel, the cleaning came to wake us up, at 9 am, in the day of the check out. When we complained with the person that woke us up, he mentioned that the don't disturb should have been on the door, however there was no where to be found and that is a very lame excuse. Specially in the day of the check out.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lilia_Ramos85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, August 12, 2013
Thank you for your comments on trip advisor. Seemingly we were unable to meet with your expectation this time. Rest assure we are taking all steps to improve the quality of service.

Hopefully you give us another chance to better serve you in the future and restore your regard to our hotel.

Meantime, we wish you all the best

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2013

Having once trusted the Mercure chain of hotels I can tell you I will never stay at another one of their hotels. The service was ok but that's as good as it got. The food quality was well below standard - not fresh and one need question why ice was placed around the food and why the food was not placed on refrigerated shelves. The rooms were dark, tired and smelt of smoke. I would def spend more money and chose a more expensive hotel if I was ever to return to Giza. I am not one to complain about such things however I don't want other travellers to be shocked after booking this hotel. If I worked in management for Mercure I would be cutting this hotel loose.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nrmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, August 10, 2013
Dear Nrmel,

Thank you for taking the time to write down your comment on Trip Advisor.

Apparently we were unable to meet with your expectation this time although we are glad to read that the service was fine. In our day to day operation we are keen to upkeep the Mercure standards that our guests are expecting from us amid upnormal situation and challenges the tourism sector encounters for not a short period.

We are quite certain that within your next visit, you will be able to recognize a progression and improvement in the hotel facilities and overall services. This is our role, our goal is to always develope to always meet and even go beyond expectations.

Therefore we thank you for your contructive comments once again and we look forward to welcoming you in the near future.

If you want to discuss more about your stay, please don't hesitate to contact me at h1789-fo@accor.com

All the best in your personal and business endeavours.

Sincerely,

Ahmed Sherief
Front Office Manager
Mercure Cairo Le Sphinx Hotel
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Milford, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 6, 2013

The location of this Hotel was not bad at all, with stunning views of the pyramids. Me and my partner went on multiple excursions and with the hotels location, it meant that they were never too far away. The only thing that caused the time to get to the trips to increase, was the traffic.

We were slightly disappointed as when we went, in March, the roof terrace restaurant/bar was being renovated and was therefore off limits. We went up there at night and enjoyed the views of the pyramids being light up, but just a shame we were not able to eat or drink looking at them (as it is now August, I would expect and hope that the work has been completed and this area is now up and running).

The room was fine, no issues with size or items within it. I would say that it does need updating, but felt that it certainly didn't put a downer on the holiday.

One word of warning - be prepared for hagglers and people trying to sell you things. Got quite touchy and forced things onto me at one point whilst visiting the pyramids, changed my tone of voice and they got the message.

Room Tip: Try to get a room away from a road, they love their horns and this WILL disturb your sleep.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review, August 8, 2013
Dear Luke S,

Thank you for posting your comments on Trip Advisor. We are really pleased that your past stay in March in Mercure Cairo Le Sphinx hotel was an enjoyable one.

The Roof restaurant is a seasonal outlet since it's an outdoor restaurant so we open it only on summer season from April till October, before and after that time, weather is sometimes cold and windy which is not approporiate for service, therefore we start our preparation for the restaurant as of March of each year.

We are happy that the spectacular view of the pyramids met with your admiration, that is indeed one of the distinguished traits of the Mercure Cairo Le Sphinx Hotel, the VIEW.

We look forward for your next visit and hopefully this time to be in summer so you may enjoy the Pyramids view.

All the best in your personal and business endeavours.

Yours at service

Ahmed Sherief
Front Office Manager
Mercure Cairo Le Sphinx Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairo Le Sphinx

Property: Mercure Cairo Le Sphinx
Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Giza
#8 Business Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Mercure Cairo Le Sphinx 5*
Number of rooms: 280
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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