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“Beautiful hotel with helpful staff”

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Mercure Cairo Le Sphinx
Ranked #9 of 42 Hotels in Giza
Reviewed October 13, 2012

On our recent trip to Cairo, arriving 9/11/2012 - the same day protests began at the American Consulate's Offices, we felt safe and well cared for at this lovely hotel. The staff members we encountered were very kind and helpful people.

The grounds were impeccably manicured and the hotel was clean, modern, and grand. The gym and spa area were being remodeled while we were there, so they were closed; but the pool was inviting.


There is an open area on the second level with seating on one side and a billiard table on the other.

There are restaurants on site serving a variety of foods (from hamburgers to an international buffet). We enjoyed room service the most! That could have had something to do with the amount of traveling we had been doing and were were just tired by the time we had seen what we wanted to see during the days. We enjoyed the room service and lounging in our comfortable room/sitting on the balcony.

I would recommend this hotel to anyone looking for a nice, safe place to stay in Giza. We had a lovely view of the pyramids from our suite's balcony.

Room Tip: Unless you "long" (as we did) to have a view of the pyramids, you may want to request a ro...
  • Stayed: September 2012, traveled as a couple
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5  Thank cabowife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 17, 2012

We are extremely happy to read that your recent visit to Mercure Cairo Le Sphinx was an enjoyable and delightful one.

Entire guest satisfaction is our main objective, therefore we are glad that the accommodation and quality of service had met with your expectations.

I will convey your comments to the hotel team members so they are aware of their contribution in attaining your satisfaction.

We hope you will give us the pleasure of welcoming you once again and become a regular guest.

We wish you all the best in your business and personal endeavours.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 6, 2012

Doing Cairo is an experience not to be missed and this hotel is a good base. However the staff are a little off hand - this may be because of the high turnover of guests but it can marr your stay. If you are looking to be independent use the Taxi service opposite the main reception. For the cost of one person doing the guided tours offered by holiday firms four of you can be taken to the sights of Cairo. The drivers are with you and will help you find what you want to see. They also take you through the nightmare that is Cairo traffic! If in doubt shut your eyes!!!

The breakfasts were good but the restaurants a little over priced. It is much better to find somewhere local and eat out if you can. We felt that the rooms were rather tired and in need of refurbishing. The seals on the shower doors was ineffective.

If your guides ask to take credit card authorisation for the hotel be aware that the transaction can remain pending after you leave. Make sure you get the hotel to cancel it before you leave. Also several of the party we ere with were aske to pay twice for phone calls or bar bills - so take care - it was better to pay by cash as you go along.

Room Tip: Try and get a pyramid view
  • Stayed: September 2012, traveled with friends
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3  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 17, 2012

Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2012

We stayed at the Cairo Le Sphinx twice during our tour of Egypt, once for 3 nights at the beginning of the trip and then for 2 nights at the end. Unfortunately, the two experiences were very contrasting.

The first 3 nights were great, we got a nice spacious room, good quality fixtures and fittings, balcony and it was close to the upstairs common area where the pool tables are. Service was good throughout, not to mention the excellent breakfast buffet and live music in the evenings at the restaurant. The only blot on the experience came right at the very end when we requested breakfast boxes to be provided to us as we were checking out very early for a flight. Nobody seemed to arrange these and when we eventually did get them (from a hurried member of staff from the restaurant) it was obvious they had been rushed as there were no eggs, jam or even a spoon for the yoghurt! Anyway, overall it was a good stay.

For our second visit however, everything seemed to go wrong. The room we were given had two big beds rather than one double (which just made the room feel smaller) and apparently there were no other rooms available for us to move into. The shower leaked so badly after 10 minutes most of the floor would be wet and the sink plughole couldn't be controlled so had to be taken out to prevent the sink filling up. We were moved to another room on the second night but it had the same leaking shower problem and fixtures just didn't seem as in good a condition as the room we stayed in for our first stay.

I don't think there are major issues with this hotel but I do feel like some rooms need modernisation and that was the crux of our issues, so I hope they go ahead and do that. Apart from that, location is fantastic if you want to be close to the pyramids (you can even have a view if you go to the roof) but not great if you want to be close to Cairo city centre (about an hour and half drive) so be sure you know what you want location wise. Sehraya Cafe and Abou Zeid restaurant are both walking distance with the former an especially nice outdoor place to eat. The restaurant dinner buffet isn't bad either and reasonably priced so worth a try at least once.

Room Tip: Garden view rooms are nice but not that much better than the normal ones.
  • Stayed: September 2012, traveled as a couple
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5  Thank CTheWorld84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 17, 2012

Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

The hotel itself is really nice, clean lobby, clean pool wonderful gardens with rare plants and trees, and most important of all amazing view of the pyramids at night. The room was very modern and stylish with a complementary fruit basket, however at night we started seeing tiny cockroaches coming out of the creases of the walls. It was absolutely disgusting. Next day we mentioned it to the reception, they were very apologetic and embarrassed, and they promised they would use a repellent. I really wish they did because this place is awesome and only this incident was the negative aspect of our stay.

Room Tip: Rooms on the side of the garden are more quiet as they are away from the highway.
  • Stayed: August 2012, traveled as a couple
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4  Thank kitty11228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 17, 2012

Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

The most important feature of this place is the location. You are very very close to the pyramids, just a few mins far away on foot. Also from the nice swimming pool you can take a glimpse of them. Room was ok even if I was sent to a room for handicapped people and it wasnt looking that good like the standard ones.
Breakfast was included but food was just ok. Taxi drivers dont really know where it is cuz this hotel recently changed its name so make sure they know well where it is, the road and some spots in the vicinity so you can orientate yourself in a better way (remember that they r mostly gonna scam you to get some extra money). Nice garden outside the room where you can relax or smoke.
I recommend it

  • Stayed: June 2012, traveled solo
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3  Thank zorbailgreco87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 1, 2012

We are extremely happy to read that your recent visit to Mercure Cairo Le Sphinx was an enjoyable and delightful one.

Entire guest satisfaction is our main objective, therefore we are glad that the accommodation and quality of service had met with your expectations.

I will convey your comments to the hotel team members so they are aware of their contribution in attaining your satisfaction.

We hope you will give us the pleasure of welcoming you once again and become a regular guest.

We wish you all the best in your business and personal endeavours.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012

The pyramids are very close to this hotel, which we were upgraded to when on a tour of Egypt. Our room was large, beds were very comfortable, but the bathroom was really dirty when we checked in - toilet had not been cleaned. The hotel is comfortable but not the 5 star level you are used to in most places. Restaurant food was ok - I did get very ill from an undercooked omelette so I would suggest taking care with the food/water - no tap water for anything. Staff were pleasant and the wifi in the lobby is helpful.

  • Stayed: September 2012, traveled as a couple
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Thank kiwigemmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded October 1, 2012

Thank you for your constructive feedback. Please rest assure that we are taking all our guests valuable feedback in a serious manner and consistantly taking all the necessary steps to ensure our guests receive the highest quality of service they expect from the hotel.

It is a great pleasure to have you spending your vacation in our hotel and we always are looking forward for your next visit where you may see and feel the value of progression.

We wish you and your family all the best in your personal and business endeavours.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

We stayed at the hotel for two nights, so that we could see the Pyramids, as they are quite far away from the city centre. Everything went smoothly, the hotel staff was friendly, the property clean, room as well, the breakfast buffet could use some improvements, but one always finds something for one's taste. By the way- Hamburgers at the pool bar were delicious!

We had a not so nice experience with the gift shop man whom i had asked to break some money for me and who then withheld 15 EGP, when I confronted him he had the money all ready to give to me. So recount your change, you never know. In the end 15 EGP is not a lot of money, maybe 2 Dollars, but in a hotel one wants to feel safe and not be worried about getting ripped off...

I can reccomend a taxi driver called Nagy who is always standing outside the hotel and who will bring you to the pyramids for a fair price, also into town, he is excellent, speaks English and knows his way around. Just ask the guards outside the hotel and they will call him. He will also bring you to the airport and can reccomend restaurants in town!

  • Stayed: September 2012, traveled as a couple
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    • Sleep Quality
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3  Thank Franziska M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded September 12, 2012

We are delighted to read that your recent visit to Mercure Cairo Le Sphinx was an enjoyable one.

Entire guest satisfaction is our primary goal therefore we are glad that the accommodation and quality of service had met with your expectations. Currently we are working on developing the quality of the breakfast buffet where certainly will meet with your expectation for next time.

I will convey your comments to the hotel team members so they are aware of their contribution in attaining your satisfaction.

We hope you will give us the pleasure of welcoming you once again in the near future and become a regular guest.

We wish you all the best in your business and personal endeavours.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairo Le Sphinx

Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Giza
#8 Luxury Hotel in Giza
#8 Business Hotel in Giza
Price Range: $50 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Cairo Le Sphinx 5*
Number of rooms: 280
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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