Don't go with Lady Egypt. You won't get your money back if you cancel. I booked a trip for March 2024 but had to cancel due to the war in the region. I cancelled on Nov. 13, 2023 which was well within the 40 day cancellation period. I have not seen. cent of my deposit. First they ignored me. Then they said that a portion would be remitted "in a few days". Now, they are totally silent in spite of follow ups via e mail.
Dear Mr. Francesco,
First allow us to express our concern for any inconvenience you might have faced, however, I would like to clear some facts.
In the aftermath of the incidents of October 7th, we received a large number of cancellation requests, and we had to handle all those requests with numerous suppliers who apply different cancellation policies and that was time consuming.
Right after receiving your request, you were informed that you will receive your money less the credit card fees which we can not bear.
Having all arrangements pre paid to all suppliers to secure requested space at such a busy time of the year made us schedule refunds in alignment with the refunds we receive from suppliers, nevertheless, some suppliers denied granting us cash refunds and insisted on keeping the paid amounts as a deposit for future business, despite that we promised you a cash refund and you were informed of a schedule of that payment
You received a partial payment in your account with the amount on USD 2,500.00 on December 17th, 2023 and the balance (USD 3,358.00) was refunded on December 24th, 2023
From the above, it is clear that we spared no effort to refund your good self the amounts due despite not receiving the same from all suppliers, which keeps us wondering as to why did you publish this complaint.
Had a great time with them. Very patient and helpful representative in making my tailored itinerary. Swift passport control and exit process with Hassan. The tour guide, Noor provided the best recommendations and was very informative. Would highly recommend their service.
My trip was exciting and educational. I had two awesome tour guides by the names of Doaa Abdelkader and Adham Mohamed. Accompanying Adham was Kerlos Selim (Carlos) who was also very nice as well as all the drivers that drove us everywhere. Both Adham and Doaa made me feel as though I was on a beautiful trip with some good old friends. They both are very knowledgeable about ancient Egyptian history. I also had the opportunity to experience the culture by visiting a genuine Papyrus museum from which I bought some beautiful wall mountings, a hand-made craft factory from which I also bought two wonderful vazes and enjoyed some local beats, a perfume store and a family owned herb shop where I got some items to take back home. During the entire trip both Doaa and Adham were very helpful in taking pictures even when not asked. Doaa guided us on how to bargain with the locals. She also guided us as to where best to buy certain items. Adham, on the other hand, though seemingly quiet, was very protective of us with the locals who often tried to sell us items as we walked by. I was very impressed with how the locals respected him after he would fend them off in his language about trying to get us to buy their goods. Aditionally, he often checked to make sure that we were happy and enjoying ourselves.
I might also add that though the travel advisory is still at a Level 3, at no time did I feel threatened by any level of terrorism. There was no upheaval of any sort and I actually found the people to be generally very trustworthy and thoughtful. At my next opportunity, I will visit Egypt again and definitely recommend Egypt to anyone who is interested in visiting. I couldn't have gotten better tour guides than Doaa and Adham. They are simply wonderful people who truly enjoy what they do for a living. I can't say enough, how much I enjoyed this trip! It was a blessing being able to visit my number one place on my bucket list for over twenty years.
Excellent trip. I strongly recommend a trip to Egypt. Great experience. Highly knowledgeable staff and a very safe country to visit.
It was a wonderful trip, all thanks to Lady Egypt tours. Hassan the manager and all the guides were super helpful and knowledgeable. Would highly recommend their services for any tours in Egypt. You will be taken care from start to end and someone will always be there to escort you and guide you. Goodluck!
Thrilled you had a fantastic trip with us at Lady Egypt tours! Thank you for recommending our services. We look forward to welcoming you back for more unforgettable experiences!
