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“5 star quality”

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Holiday Inn - Citystars
Ranked #18 of 138 Hotels in Cairo
Certificate of Excellence
Edmonton, Canada
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“5 star quality”
Reviewed July 27, 2013

Spent one night here after my Contiki tour, and before I flew out to Madrid, Spain. I am a Holiday Inn Employee and I felt a need to use my perks.

Reception: Appreciated the Free of Charge Upgrade. Friendly Service from the Reception.

Service: I was treated like a VIP; felt appreciated. Concierge walked me to my room and good thing too because I would have gotten lost, so many turns and hallways. Great location, the mall is right next door. One of the nicest Holiday Inn's I have been in and I have been to quite a few round the world. I walked into my room and saw on the tv screen a welcome message; felt appreciated. Very secured hotel given the political situation. car service to take one to the airport, I was well taken care of.

Room Service: Had the Holiday Inn French Toast, would have been nice to have had orange juice to come with it but the breakfast was very delicious.

Holiday Inn Conference Centre Edmonton South (Canada)
Katelyn Day (Employee)

  • Stayed January 2013, traveled solo
    • Value
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Helpful?
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, July 28, 2013
Dear Katelyn,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars!

We are delighted to learn that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Egham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2013

We stayed here for a 11 year olds birthday celebration.
During the current unrest we were a little concerned about the safety of foreigners visiting. We need not of worried, the hotel is situated 2 minutes away walking distance and joined to the famous City stars where you can shop till you drop 5 floors of brand name shopping 2 floors of restaurant eating including the famous macdonalds, KFC, pizza hut and much much more to the many to mention. There are 2 cinema floors, children playlands etc, etc,etc.

NOW THE HOTEL, food choices superb, selection of eating places Indian, Egyptian, Lebanese and English choices of course. From buffet to fully al la carte. We were spoilt for choice. After a hard days shopping relax in the lounge, relaxing music before dinner. Fantastic clean rooms, bed linen towels, complimentary toiletries, tea, coffee etc.
Breakfast choice astronomical, hot and fresh. Pool clean secluded and quiet you forget you are in a busy area. Staff fantastic nothing too much trouble a and service quick.

Would we stay again of course. Were we safe,stay yes security inside and outside hotel 5 star like hotel.

We are frequent European travellers in Egypt who like luxury at an affordable price with no hidden extras!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Christine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, July 25, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars!

We are delighted to learn that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2013

I've stayed at the Holiday Inn a dozen times, and it has become my goto place for business travelling in Cairo.

The city isn't known for its good business hotels, so the Holiday Inn has an easy shot at the title. The staff have been consistently been excellent and accommodating, the rooms clean and the Indian restaurant downstairs rather solid. The internet connection is stable, though on the slow side.

Room service food is sometimes excellent, sometime not at all (the Arabic mezzeh is always a winner!) and the hotel allows smoking in the lobby which means I never sit there, and hate waiting there, or having coffee there - but then that's a country-wide problem rather than a particular flaw of the hotel. Kick the smokers outside or build them a partition and the place would be tops for me.

Highly recommended regardless, especially if you're planning meetings around the area.

Room Tip: If you're a non smoker then ask for a non smoking room - otherwise you'll be in a room that...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank KarlB817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, July 28, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars!

We are delighted to learn that you enjoyed your stay with us, meanwhile we would like to highlight that our lobby is a smoke free environment however our coffee shop located at the far end of the lobby has some designated area for smokers in an attempt to satisfy all of our guests.

Thank you again and we look forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joutsa, Finland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

Spent one week in this hotel on a business trip to Cairo. The staff is very friendly and service oriented and speak very good english.

The room was nice and clean. The double bed was very comfortable to sleep in. The streets around the hotel (and other hotels+shopping center complex) are quite busy and noisy to the late hours. So the street side room was little bit noisy, but not too much.

This hotel is directly connected to the City Stars shopping center, which is huge mall filled with shops, restaurants and amusements. So if you don't want to leave from the "complex", there is lot to do just close by.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juhalahti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, July 25, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars!

We are delighted to learn that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cairo
1 review
Reviewed July 14, 2013

I spent a couple of days with my family,every thing about the hotel is just great.
outstanding service,welcoming and helpful staff,rooms were spacious and very clean
and the easy access to City Stars Mall is amazing.
Keep it up.

Room Tip: The superior room was out standing.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elbaghir O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, July 25, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience during your recent stay; we are very happy to learn that you enjoyed your stay with us and look forward to your next visit in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
3 reviews
Reviewed June 24, 2013

very good location and wonderful service and very very good rooms and beds, you can realy enjoy the night, everything is brand new and tight, free parking is amazing , rthe wireless is Free :) the Stuff is very nice in jop.

  • Stayed March 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, June 27, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars!

We are delighted to learn that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed June 13, 2013

As a platinum member I stay in many IHG hotels and the City Stars Holiday Inn is a regular base for me. I must say the staff across the board are fantastic and cannot do enough to ensure your stay is as you would expect. On my last trip I needed a gift to be sent to a local friend and both Passent & Peter were fantastic arranging what would have been a difficult task for a non Cairo resident. Many Thanks HI, Passent & Peter and I am sure we will see each other again!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, June 15, 2013
Dear Guest,

Thanks for your valuable comments; We're very pleased to learn that you enjoyed your stay with us; it is through encouraging reviews from loyal guests that we can improve our services.

Thanks again and we look very much forward to your next visit in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Citystars

Property: Holiday Inn - Citystars
Address: Ali Rashid Street, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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