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“Nice location, spacious rooms, wonderful breakfast but..” 4 of 5 bubbles
Review of Holiday Inn - Citystars

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Holiday Inn - Citystars
Ranked #17 of 139 Hotels in Cairo
Certificate of Excellence
United Kingdom
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice location, spacious rooms, wonderful breakfast but..”
4 of 5 bubbles Reviewed January 5, 2013

We thought we was lucky in this hotel which was in a brilliant location adjacent to the Citystars shopping centre. The nice friendly front desk staff adds to the value. The rooms were clean and spacious with a very comfortable bed. The T.V. had more than 100 international channels. The breakfast was amazing and delicious. The gym was very useful with its swimming pool. However when I reported the faulty shaver point in the bathroom it was never repaired. We were not happy with the room services. The last day of our stay the bathroom was left in a mess with hand towels not changed and left untidy and the soap tray was left untidy. No body wash gel was left For the last two days the tea-making facility was not attended or re-filled. We thought those services were essential and must be considered in such a highly reputable hotel

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hiphip9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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497 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 5, 2013

Very poor food menu portions, and quality .fries is second degree, and cold it was white, deserts were terrible only 3 juices available and the place is dull. Had to ask for check for 3 times . Didnt try the rooms

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Reem G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn - Citystars, responded to this review, January 22, 2013
Dear Reem G,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

I stayed in this hotel during my business trip in Nov 2012 and therefore did not have much time to enjoy the room, restaurant or explore the city :-(. Anyway, the location is very safe and handy, close to the airport (about 10minutes, but can take much longer during famous Cairo rush hour), the room was fine, reasonably large, wifi working..., one claim - I was accomodated on the smoking floor (nonsmokig room was not available at that time) which was disappointing. Other then that, the hotel is nice, breakfast is great, staff helpful, next door really large shopping mall full of shops and restaurants..., I will stay in this hotel again in case I return to Cairo.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zuzkazuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, June 4, 2013
Dear Guest,

We strive every day to ensure our guests have a marvelous time at our Hotel; it is extremely encouraging for someone to tell us how we are doing and so I would like to thank you so much for taking the time to share your experience with us. I am sorry though that you were not fortunate with a non-smoking room as your preference but I am sure if you book ahead we will make sure you have it for your next visit which I hope is soon.

All the best.

Mohamed B. Ibrahim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khartoum
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

As a mentioned in the title this hotel one of the rare hotels I been in it is homey feeling.
I felt like homey with the kind of treatment and customer service which I considered one of the best in Ciro.
My special thankful to Mohammed in concierge, this guy is really an assets to Holiday Inn he made my stay a piece of pleasure with endless smile and immediate support and help even I'm a demand-able guest.
About rooms I stayed at room 521 from Dec 24th to Dec 26th, the room was amazing, clean, comfortable although its a little bit small but workable.
For sure I'll be at Holiday Inn next time due to Mohammed from concierge and incredible customer service.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 27, 2012

beside the friendly staff to help specially the guest relation office Mrs Passant Henawi
the rooms are specious and clean
best is their breakfast and dont forget to ask about their hot taemeia they do it only free on request
the hotel is almost inside a big shopping mall with lots of different restaurants and cinemas
all in a very quiet safe area

Room Tip: if you have your children with you try to stay at six floor , same floor for the pool
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oabdelkhalek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed December 24, 2012

Special thanks for Hamdy and Omar from reception the great hospitality and thanks for the whole staff and the management again special thanks to the front desk dep . Egypt Om El Donia and i'll come again for sure

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alhqoky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 25, 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us and we look very much forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

This hotel is located in Cairo's biggest and most advanced western-style shopping mall, in an excellent area of Cairo. The service is generally pretty good, the breakfast spread is quite impressive, and the internet is wireless, fast, reliable, and strong, which I found impressive and surprising. The hotel room keycards often lose their "coding" and have to be taken to the front desk to get recoded, which is a minor hassle. The hotel's available free parking is 2-3 floors below ground and is a little tricky to get to, but you likely don't need (and probably really don't want) to drive in Cairo or rent a car, so this should be a non-issue.

Overall this is an excellent value for money and is highly recommended. Special props go to the two most helpful front desk people Omar and Mohammed !

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TripsterMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 25, 2012
Dear Guest,

Thank you very much for your valuable comments; We're very pleased to learn that you enjoyed your stay with us. I am glad to confirm that we are in the process of changing our guestrooms' key system for our guests' convenience.

We look forward to your next visit in the near future.

Kind regards,

Mohamed Ibrahim
General Manager
HOLIDAY INN CAIRO CITYSTARS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Citystars

Property: Holiday Inn - Citystars
Address: Ali Rashid Street, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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