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“A phenomenal hotel - real value for money” 5 of 5 bubbles
Review of Fairmont Towers Heliopolis

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Fairmont Towers Heliopolis
Ranked #6 of 139 Hotels in Cairo
Certificate of Excellence
Toronto, Canada
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“A phenomenal hotel - real value for money”
5 of 5 bubbles Reviewed March 12, 2013

This hotel is really an outstanding hotel which is one of the best hotels I have ever been to, in more than sixty countries. You get more than what you pay for.

In addition to the extra-ordinary facilities, its 18 restaurants and the gorgeous and well equiped rooms, the secret and the name of the game is the very well chosen and trained staff. The staff is really pleasant and more than willing to help at all times, even before you ask for it. Many thanks to the leader Sami Zoghbi and my special admiration go the promising and very helpful young receptionist Ahmed Marii who made our stay comfortable and pleasant.

Room Tip: Pay a bit more and get a Signature Room (club Room), access to the premium Lounge worth to pay for.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shahir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, March 19, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you for the above kind words. We are glad to know that you've enjoyed your stay at our hotel and that you've enjoyed our facilities and restaurants. Also we're delighted to know that you've enjoyed our room amenities and found our stuff very pleasant and helpful. At Fairmont Heliopolis & Towers we always aim to turn our guests moments into memories.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

755 reviews from our community

Traveler rating
    466
    190
    48
    23
    28
See reviews for
84
116
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403
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, Dubai, United Arab Emirates
Level Contributor
91 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed March 4, 2013

Been at the Fairmont is an excellent experience, you will be able to enjoy all of Cairo as the hotel's location is an easy access to wherever you like to go in Cairo.

the big variety of restaurants, bars & lobby sitting area will add to your relaxing experience once you back to the hotel after a long tiring working day full of meetings or market visit.

the variety of different types of food & cuisine leave you curious to check them all out if you have enough time.

Room Tip: Always try to get your room in the Tower as they are newer than the Heliopolis side.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Foujo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, March 5, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you for the above kind words. We are glad to know that you enjoyed your stay at our hotel and that you found our diverse cuisines and outlets relaxing and amusing. At Fairmont Heliopolis & Towers we always aim to turn our guests moments into memories.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 4, 2013

I have stayed at the Fairmon Towers several times for business, and it is my preference for room size, its location near the airport and my business appointments mostly in Heliopolis, and the choice of on-site restaurants which only a few competitors can match, of which 6 are serious options ranging from chinese and thai to a more formal continental setting. The regular Fairmont is the old Sheraton which closed after a fire, and the two are connected through an atrium which is the location of three of their restaurants. The hotels got a lot of conference and wedding party business, and on weekends are lively. There are 2 pools. Perhaps not the best choice for tourism, but these days being downtown can be problematic in terms of mobility. I notice some cutbacks in small things like room amenities but the rooms and amenities are still 5 star and the front desk and other staff are very welcoming. One oddity on check- in this time, an unclear explanation by the desk clerk appeared to offer the choice of using the credit card for preauthorizatuion and settling the bill on check out, my preference, or prepaying an amount beyond the room charge for layter adjustment. On a business credit card I do not need any complications, and this is not a welcome or useful option, for me at least.

Room Tip: Half the room face the atrium , which can be lively but I have not had any noise problem, the other...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traintraveller07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assiut
1 review
5 of 5 bubbles Reviewed March 1, 2013

Really it is a very amazing luxury hotel. It is located nearby Cairo airport, moreover, you can get easily from there to any place in Cairo thanks to the great highway network serving Cairo like the Autostrade and the Ring road. The hotel itself is well organized with a wonderful conference centre. The working personnel are very kind. It has a great comfortable lobby where you can enjoy many water fontains..I have spent there five days that really were impressive.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, March 5, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you for the above kind words. We are glad to know that you enjoyed your stay at our hotel and that you liked our lobby and water fountains. At Fairmont Heliopolis & Towers we always aim to turn our guests moments into memories.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ft lauderdale
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

a huge complex of a hotel near the airport, rooms are rather generic, but nice, excellent gym and pool, much better choices available at this price in cairo- can't say anything bad, in fact all very good, just nothing that stands out

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank garyblue99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, March 5, 2013
Thank you very much for your above review. We are glad to know that you enjoyed your stay at our hotel and that you liked our pool, gym and facilities. We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed February 20, 2013

Nice hotel.....BUT
We booked for me and my colleague..... similar rooms... be ready to pay 50 USD more if you are not egyptian!!!!! What a welcome to make difference between people.... at the reception the only explanation is do not care it is already paid.... Thank you Sir.

Also please note that the front desk will ask your credit card in order to keep track in case of problem (fully acceptable) but they are making photocopy of both faces of the credit card.... It is such dangerous and I trust forbidden by bank..... It is the hotel rules sir....
I used to came often... you expect in such hotel to get people paying attention at you and you receive the opposite.

In my room, TV doesn't work, they should notice it before me.

Breakfast is good

It might be my last time...

  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank maeag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

I often stay in the Fairmont on my transit to and from countries and I have recently enjoyed the new Sushi bar. A very enjoyable experience was had and the cuisine was most expertly prepared and prepared. Thoroughly recommend.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alan36Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 9, 2013
Thank you so much for your above kind words. We are glad to know that you enjoyed Saki Sushi Lounge; our new modern Japanese Sushi Lounge. We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Towers Heliopolis

Property: Fairmont Towers Heliopolis
Address: El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Cairo
#8 Business Hotel in Cairo
#15 Romantic Hotel in Cairo
#21 Family Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Towers Heliopolis 5*
Number of rooms: 247
Official Description (provided by the hotel):
At the heart of Cairo’s diplomatic and presidential neighborhood, few minutes away from Cairo International Airport elegantly stands the Fairmont Towers, Heliopolis, a luxury Cairo, Egypt hotel.The design of Fairmont Towers, Heliopolis, Cairo, Egypt hotel comprises a unique mix of contemporary art and authentic décor that echoes modern Cairo along with the distinct Egyptian heritage. From the unequalled spacious guest rooms to the state-of-the-art conference facilities, from the water passages across diverse array of restaurants’With 835 guest rooms and suites providing the most lavish Cairo, Egypt accommodation, 15 superlative dining choices, 69 thousand square feet of Cairo banquet space, unrivalled range of guest services and recreational facilities that incorporate squash, tennis, and beach-volley courts, fully-equipped health club, 3 swimming pools, kids pool and play ground, beauty salon, and convenient shopping choices, Fairmont Towers, Heliopolis portray a destination on its own. ... more   less 
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Also Known As:
Fairmont Towers Heliopolis Hotel Cairo
Fairmont Hotel Cairo
Fairmont Cairo
Cairo Fairmont

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