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“Don't stay here if you want to get any sleep!”

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Fairmont Cairo, Nile City
Ranked #9 of 138 Hotels in Cairo
Certificate of Excellence
Bendigo Victoria
Level 4 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Don't stay here if you want to get any sleep!”
Reviewed October 22, 2012

Recently took a tour to Egypt including 2 stays at the Fairmont Cairo. Motel itself is beautiful, rooms were amazing and great views. Initially was very impressed - that is until 2.00am each morning when the OUTDOOR nightclub attached to the Fairmont was blaring their music and had a big screen which was flashing lights into our room and this was in the middle of the week, even the earplugs I had didn't drown out the sound. My son was sick with bronchitis so we desperately needed to sleep and having to get up early for tours it was just unacceptable. On our return visit a week later we requested a room away from the music, guess what - we were even closer. I complained at 2.00am to be told that they could move us to another room - this was not going to work as we had an interconnecting room with my children. They know about the music but obviously don't care. Wouldn't stay there again. It spoilt our whole holiday.

Room Tip: Stay somewhere else if you want to get some sleep!
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  • Stayed September 2012, traveled with family
    • Value
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Helpful?
4 Thank Transformer_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 24, 2012
I thank you for your detailed feedback. We are very sorry to learn that your stay was marred. & for having failed your expectations.

Your feedback to me has been most valuable and we have addressed the issues with our colleagues at the Fairmont Nile City. I also apologize for the inconvenience caused to you in the allocation of your room.

I hope that these incidents will not mar your impression of Fairmont Hotels & Resorts & We do hope to have the opportunity to regain your confidence in Fairmont Nile City once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (318)
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Tacoma, Washington
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 22, 2012

Beautiful clean upscale hotel. Rooms overlooking the Nile are spacious and luxurious. Breakfast was excellent. However service at restaurants was spotty to say the least. Not sure if it was intentional (really - they kept messing up our bill in overcharging at restaurant, told us no happy hour at bar, then changed story repeatedly - we had to continuely be on our toes). Room stewards tried to help our requests but could not understand( we only asked for coffee cups as they did not replace those in the am cleaning!). Would I stay again - not sure.....Front desk people were courteous but not overly friendly.

Room Tip: Got a Nile River room on a high floor - view is better and you don't hear the street traffic.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank DG102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 24, 2012
Thank you for taking the time from your busy schedule to speak with me regarding your current stay at Fairmont Nile City.

I can appreciate your disappointment with the problems you experienced during your stay. I am equally disturbed that we failed to provide you with the degree of service expected at a Fairmont hotel. What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont.

Please be sure that we take all the comments of our guests constructively and that we will take necessary steps to reduce any inconvenience in the future.

We do hope to have the opportunity to regain your confidence in Fairmont Nile City once again.

Please accept my sincerest concern and apology for having failed to meet your expectations and I hope that these incidents will not mar your impression of Fairmont Hotels & Resorts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington, dc
Level 4 Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 20, 2012

I stay here every time I have to go to our Cairo office, which is literally right next door in the Nile City mall. I always put up a fight with colleagues b/c I prefer not to stay here. The hotel service is awful, the restaurants pricey and the staff in the lobby are nasty. I always tensed up each time I walked in and out, as the guys would make cat calls. I would not stay here again, if I had it my way.

Who ever heard of a front desk that didn't exchange currency? I was told I had to wait 2 nights for the bank downstairs to open (they close in Fridays). It's a joke.

The rooms were nice, however. And the location is convenient. Breakfast was also good.

  • Stayed May 2012, traveled on business
    • Value
    • Location
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Helpful?
3 Thank RazzyRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 20, 2012
What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont.

Please be sure that we take all the comments of our guests constructively and that we will take all the necessary steps to reduce any inconvenience in the future.

We are at your disposal anytime & we look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra, Ghana
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2012

Stayed here for 2 nites in Sept 2012.
Room was very luxurious, overlooking the beautiful Nile river. Great location, helpful and courteous staff, decent TV entertainment and a lavish breakfast.
The highlight definitely was the Roof-top Pool.
Completely satisifed with our experience.
Highly recommended for leisure as well as business trips.

Room Tip: Nile view rooms on higher floors for stunning views
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashish_Kothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 20, 2012
Greetings from the Jewel on the Nile!

We were privileged to have you with us and are delighted that you enjoyed your visit.

Looking forward to having you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 13, 2012

Had the pleasure of spending two days at the hotel, great service, helpful staff, and the rooms are great and peaceful with minimum disturbance.

The pool is at the top, so you can enjoy a great view of Cairo while having a very peaceful and chilling experience.

My only comment is that maybe at the pool side they are understaffed, the staff where doing an excellent job but it would help if they had an extra person helping out as on that day there were many people at the pool and only two people serving, but otherwise they were doing an excellent job with great spirits.

I loved my over all experience.

  • Stayed October 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
We are delighted that you have enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team & be sure that we will take all the necessary steps to reduce any inconvenience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
2 reviews
Reviewed October 11, 2012

My husband and i spent our first 3 nights in Egypt here and just loved it! The staff were fantastic always helpful and happy to help. All our meals were amazing! Our room had a great view over the Nile comfortable bed and pillows and the room was always cleaned spotless! An amazing modern hotel we really enjoyed our time here!

  • Stayed November 2011, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Samara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
Greetings from the Jewel on the Nile!

We were privileged to have you with us and are delighted that you enjoyed your visit.

Looking forward to having you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level 6 Contributor
116 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 9, 2012

One of the best hotels I have stayed in anywhere in the world - was impressed wih everything from the wow factor of the building and reception area, the luxury of the rooms to the attentive, helpful staff.

Have no idea on the pricing as stayed here on business but could thoroughly recommend this place to anyone, the sky bar and rooftop pool were perfect for a late night drink (and swim).

Location is beautiful, right by the nile, but does make a taxi essential to get to most attractions or the main areas of Cairo.

Only small grumble would be the food wasn't what I would have expected from a hotel of this standard but that may well have been as they were catering on mass for over 200 delegates.

  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bicey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
Thank you for taking the time from your busy schedule to speak with us regarding your current stay at Fairmont Nile City.

We can appreciate your disappointment with the food quality you experienced during your stay. What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont.

Please be sure that we take all the comments of our guests constructively and that we will take all the necessary steps to reduce any inconvenience in the future.

We are at your disposal anytime & we look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Cairo, Nile City

Property: Fairmont Cairo, Nile City
Address: Nile City Towers - 2005 B, Corniche El Nil | Ramlet Beaulac, Cairo 2466, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cairo
#6 Casino Hotel in Cairo
#9 Romantic Hotel in Cairo
#9 Luxury Hotel in Cairo
#11 Family Hotel in Cairo
#12 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Cairo, Nile City 5*
Number of rooms: 504
Official Description (provided by the hotel):
Welcome to Fairmont Nile City. Modern luxury. Ancient Wonders.On the banks of the famed Nile River, the city of Cairo—“The Triumphant” in Arabic—is the center of Egyptian culture and commerce. Here, civilizations have met for centuries, and Cairo today offers a rich diversity of contrasts. Modern architecture and ancient mosques. Urban sparkle and restful natural beauty. Business and leisure. And there’s no better way to experience the majesty of the city and its history than through the gracious hospitality of Fairmont Nile City, Cairo hotel. Like the city itself, Fairmont Nile City offers a delightful series of contrasts. Equipped with the most advanced design and technology to serve the needs of the discerning traveler, this luxury Cairo hotel is also intimately attuned to its surroundings.With sweeping panoramas of the Nile River, and views of the Pyramids in the distance, Cairo’s natural beauty and ancient history are always in sight. Added to this panoply of wonders are special features such as culinary adventures at the city’s finest restaurants, a chance to bask in the sunshine or under the stars at our unique rooftop poolside sky bar, and truly indulgent, full-service treatments at our Willow Stream Spa—all ensuring that each and every visit to Fairmont Nile City, Cairo is certain to be an experience that is memorable and utterly magnificent. ... more   less 
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Also Known As:
Fairmont Cairo, Nile City Hotel Cairo

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