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“Didn't like the hotel service” 3 of 5 bubbles
Review of Fairmont Cairo, Nile City

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Fairmont Cairo, Nile City
Ranked #6 of 139 Hotels in Cairo
washington, dc
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Didn't like the hotel service”
3 of 5 bubbles Reviewed October 20, 2012

I stay here every time I have to go to our Cairo office, which is literally right next door in the Nile City mall. I always put up a fight with colleagues b/c I prefer not to stay here. The hotel service is awful, the restaurants pricey and the staff in the lobby are nasty. I always tensed up each time I walked in and out, as the guys would make cat calls. I would not stay here again, if I had it my way.

Who ever heard of a front desk that didn't exchange currency? I was told I had to wait 2 nights for the bank downstairs to open (they close in Fridays). It's a joke.

The rooms were nice, however. And the location is convenient. Breakfast was also good.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank RazzyRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 20, 2012
What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont.

Please be sure that we take all the comments of our guests constructively and that we will take all the necessary steps to reduce any inconvenience in the future.

We are at your disposal anytime & we look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,562 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (304)
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English first
Accra, Ghana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 16, 2012

Stayed here for 2 nites in Sept 2012.
Room was very luxurious, overlooking the beautiful Nile river. Great location, helpful and courteous staff, decent TV entertainment and a lavish breakfast.
The highlight definitely was the Roof-top Pool.
Completely satisifed with our experience.
Highly recommended for leisure as well as business trips.

Room Tip: Nile view rooms on higher floors for stunning views
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashish_Kothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 20, 2012
Greetings from the Jewel on the Nile!

We were privileged to have you with us and are delighted that you enjoyed your visit.

Looking forward to having you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 13, 2012

Had the pleasure of spending two days at the hotel, great service, helpful staff, and the rooms are great and peaceful with minimum disturbance.

The pool is at the top, so you can enjoy a great view of Cairo while having a very peaceful and chilling experience.

My only comment is that maybe at the pool side they are understaffed, the staff where doing an excellent job but it would help if they had an extra person helping out as on that day there were many people at the pool and only two people serving, but otherwise they were doing an excellent job with great spirits.

I loved my over all experience.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
We are delighted that you have enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team & be sure that we will take all the necessary steps to reduce any inconvenience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
2 reviews
5 of 5 bubbles Reviewed October 11, 2012

My husband and i spent our first 3 nights in Egypt here and just loved it! The staff were fantastic always helpful and happy to help. All our meals were amazing! Our room had a great view over the Nile comfortable bed and pillows and the room was always cleaned spotless! An amazing modern hotel we really enjoyed our time here!

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Samara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
Greetings from the Jewel on the Nile!

We were privileged to have you with us and are delighted that you enjoyed your visit.

Looking forward to having you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

One of the best hotels I have stayed in anywhere in the world - was impressed wih everything from the wow factor of the building and reception area, the luxury of the rooms to the attentive, helpful staff.

Have no idea on the pricing as stayed here on business but could thoroughly recommend this place to anyone, the sky bar and rooftop pool were perfect for a late night drink (and swim).

Location is beautiful, right by the nile, but does make a taxi essential to get to most attractions or the main areas of Cairo.

Only small grumble would be the food wasn't what I would have expected from a hotel of this standard but that may well have been as they were catering on mass for over 200 delegates.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bicey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 13, 2012
Thank you for taking the time from your busy schedule to speak with us regarding your current stay at Fairmont Nile City.

We can appreciate your disappointment with the food quality you experienced during your stay. What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont.

Please be sure that we take all the comments of our guests constructively and that we will take all the necessary steps to reduce any inconvenience in the future.

We are at your disposal anytime & we look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 2, 2012

Stayed at this hotel a couple of days, it's located right on the Nile river next to few other 5 star hotels. Nice hotel and quite clean, the rooms are nicely decorated but the decor was not really to my taste as I am not a fan of dark wood furniture.

I reserved a Gold Club room with a Nile View, however I was disappointed with size of the room windows, you can hardly see the Nile from those small windows.

The rooms are clean and the mini bar is well stocked, in my opinion, this is one of the trendiest 5 star hotels in Cairo.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 3, 2012
Please be sure that we take all the comments of our guests constructively and that we will take the necessary steps to inspect the size of the room windows.

We hope that this incident will not mar your impression of Fairmont Hotels & Resorts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2012

I am a well traveled person and I have stayed in many 5 stars hotels around the world, so when I say that the Fairmont Nile comes definitely at the top of the range, I know what I am talking about.The hotel is very comfortable, chic and beautiful. the view from the room and specially from the roof where the swimming pool is stunning. As for the Willow stream spa, it is an experience from heaven that no one should miss. I have stayed for 3 days in this wonderful hotel and did not want to go out as I enjoyed very much the spa's treatments, the swimming pool, the amazing view and the delicious food in all the hotels' restaurant and the music and entertainments. I will never forget the memories I took with me after I left the hotel, specially the warm welcome and the friendly calm and smiling and always ready to help staff, who make every one feels that he is their one and only favorite guest. Thank you Fairmont' people. You are all shining stars.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maaly e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie K, E-Commerce Executive at Fairmont Cairo, Nile City, responded to this review, October 3, 2012
Thank you for taking the time to share your current stay at The Fairmont Nile City with us.
We are extremly delighted for being able to meet your expectations.
Looking forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Cairo, Nile City

Property: Fairmont Cairo, Nile City
Address: Nile City Towers - 2005 B, Corniche El Nil | Ramlet Beaulac, Cairo 2466, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Cairo
#3 Spa Hotel in Cairo
#6 Luxury Hotel in Cairo
#9 Romantic Hotel in Cairo
#11 Family Hotel in Cairo
#12 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Cairo, Nile City 5*
Number of rooms: 504
Official Description (provided by the hotel):
Welcome to Fairmont Nile City. Modern luxury. Ancient Wonders.On the banks of the famed Nile River, the city of Cairo—“The Triumphant” in Arabic—is the center of Egyptian culture and commerce. Here, civilizations have met for centuries, and Cairo today offers a rich diversity of contrasts. Modern architecture and ancient mosques. Urban sparkle and restful natural beauty. Business and leisure. And there’s no better way to experience the majesty of the city and its history than through the gracious hospitality of Fairmont Nile City, Cairo hotel. Like the city itself, Fairmont Nile City offers a delightful series of contrasts. Equipped with the most advanced design and technology to serve the needs of the discerning traveler, this luxury Cairo hotel is also intimately attuned to its surroundings.With sweeping panoramas of the Nile River, and views of the Pyramids in the distance, Cairo’s natural beauty and ancient history are always in sight. Added to this panoply of wonders are special features such as culinary adventures at the city’s finest restaurants, a chance to bask in the sunshine or under the stars at our unique rooftop poolside sky bar, and truly indulgent, full-service treatments at our Willow Stream Spa—all ensuring that each and every visit to Fairmont Nile City, Cairo is certain to be an experience that is memorable and utterly magnificent. ... more   less 
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Also Known As:
Fairmont Cairo, Nile City Hotel Cairo

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