So awhile back our family spent a weekend here for a getaway, since we live in the crowdedness of Cairo. 6th of October is in a suburb outside of Cairo, but great to rest and swim with the kids. During my first stay, there were several problems with the service, and I expressed my concerns here on TripAdvisor. I gave it a 2-star rating for that visit because of the service failures. Much to my surprise, the manager at the time read my review on TripAdvisor and called me directly on my mobile phone. He told me that what I wrote was correct and asked me for an email address so that he can offer me a complimentary stay to make up for our past visit and show us their great service and hospitality. I gave them my email and just as he said, he offered us a complimentary 2-night weekend stay with half board in a junior suite.
Well, we finally used that complimentary stay recently and I must say that this hotel has drastically improved in their customer service. They truly went above and beyond. I'm sure that they had us in mind to make a good impression on us. Well, it truly worked. Checkout was smooth and quick. Bell service was prompt with our luggage. Housekeeping did a great job every day keeping it clean and tidy. About 30 minutes after we arrived and settled into our room, we received a plate of fresh fruit and a large bottle of water for free. There is an enclosed private parking area next to the hotel which cost only 20 Egyptian Pounds per day.
THE ROOM (JUNIOR SUITE):
The junior suite was very spacious. It had a separate bedroom with flat screen TV and cable channels from Orbit network. Unfortunately, it was not subscribed in HD, but that was okay. The living room had a sofa and a pull-out sofa bed for our children. The sofabed mattress is very flimsy and uncomfortable, but housekeeping staff came and brought an additional full mattress to place on top of it to make a complete bed of its own. Since we had a third child, they also brought an additional twin portable bed and set it up in a separate foyer entrance room. (Yes, the suite is big). That foyer entrance area also has a separate half-bathroom with toilet and sink. The living area has a table with four chairs; and the bedroom had a spacious balcony that overlooked the pool area. The master bedroom also has its own flatscreen TV. In the evenings, it was shaded and very nice. The main bed has a pillow top to make it very comfortable and gave it a feeling of plushness and luxury. The master bathroom has both a bathtub and a stand-up shower in classy marble finish and glass doors. You can find a bathrobe and plenty of towels. It even had a toothbrush/toothpaste and shaving cream/razor, which I didn't expect. The suite has two mini fridges (but it was not stocked with anything) and also two security safes. The only downside to our particular room was that the carpet seemed like it needed cleaning or replacement. It was a bit old, but really no problem. I'm sure in the future they will replace it little by little as time goes by.
FOOD & RESTAURANT:
We enjoyed the food really well. We had half-board so breakfast and dinner buffets. The food is very acceptable. We enjoyed baked full fish, potatoes, beef, vegetables, great soup, salad, hummous, baba ghanoug, chicken etc, etc, etc. It was very good. No complaints. In the morning, there is an omelette station and Egyptian beans, potatoes, yogurts, fruits, cereals, juice, coffee, tea. The restaurant is very well-decorated and has both an indoor section and an outdoor terrace where you can eat outdoors if it's good weather. Very relaxing. The chef was very friendly and brought out special pomegranate fruit for my 4-year old daughter after talking and being very friendly with her.
We enjoyed the pool even though the weather was getting a bit chillier. I believe the pool is supposed to be heated when it gets colder, but it was not very strong heat. So I don't recommend swimming if you come in the real winter months, but the heating of the pool might actually be working now. At any rate, it was not turned on when we were there. The pool man was very accommodating, bringing us towels, setting up our flatbeds, tables, and shaded umbrellas. He also acted as a lifeguard when the kids were in the pool. Behind the pool are two playground sets, one for older kids and one for smaller kids. And the area in the back is fully grassed and soft. There is a small circular walk path where you can jog or go for a nice walk in the fresh air. The backyard is so big, you can probably even play different sports if you bring some equipment. Or maybe they have them. We didn't ask.
The service was exceptional. Everybody was very kind to us and offered any assistance. They even gave all our kids free toys when we were checking out. The manager himself came out to meet me and asked how our stay was and of course we said it was very nice and that we would come back.
By the way, the hotel is right across the street from Mall of Arabia which is an excellent mall for shopping, movies, restaurants, etc. If you have time, I recommend going there, as we went there for lunch and found some great restaurants and an enclosed huge outdoor courtyard with many outdoor cafes. It was so nice and breezy and relaxing. Although the hotel's a little far off, you really do get away from the noisiness and crowdedness of Cairo. It is not that far from the pyramids, maybe 20 minute drive, since you are on the Giza side of the Nile anyway.
Overall, we are very pleased with the improvements of this hotel and can't wait to come back again sometime. Thank you Novotel Cairo 6th of October for an excellent complementary stay!!!!
- Official Description (provided by the hotel):
- The Novotel Cairo 6th Of October is a 4 star hotel located in 6th of October City, 25 km from the centre of Cairo. Ideal for a business trip with its prime location in the centre of the business district and 680 sqm of conference rooms, the hotel is alsoan excellent base for holidaymakers with an outdoor swimming pool and easy access to all major points of interest. Enjoy our bar and restaurant and the convenience of onsite parking. ... more less
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- Also Known As:
- Novotel Cairo 6th Of October Hotel Cairo
- Cairo Novotel