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“Poor service, terrible location, old rooms and decoration”

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Novotel Cairo 6th Of October
Ranked #36 of 137 Hotels in Cairo
Lausanne, Switzerland
Level Contributor
230 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Poor service, terrible location, old rooms and decoration”
1 of 5 bubbles Reviewed October 25, 2012

I stayed for 2 weeks in this hotel, travelling for business. I found this hotel to offer a very poor quality of service.
The staff is lacking professionalism and is sometimes unfriendly, The breakfast buffet is offering a very poor selection of dishes. There is hardly more than the Lipton Yellow variety of tea, for example. There are no fresh fruits and the juices are industrial ones.
The room service for dinner is offering the most basic selection of dishes, and I was disappointed by it. I ended up by only finding shrimps as decent, and by having fresh plain fruits as desert. One day, I found that the mini bar bottle of water had been replenished with tab water ! I reported this fraud to the reception.
The gym is not clean, and the equipments are very old.
Finally, regarding the room itself, the carpet in my room was dirty, and the furniture was obviously overused for many many years.
There is an urgent need for this hotel to refresh the rooms!
The only positive aspects that I have perceived: it is quiet, and good for a sleep. There is nothing to see around, but at least there is a beautiful garden part of the hotel, it is extremely well maintained with flowers and trees surrounding the swimming pool.
Personnally even for business and despite the affordable price, I wouldnt advise this hotel to anyone.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Florian020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KARIM H, Manager at Novotel Cairo 6th Of October, responded to this review, October 30, 2012
Dear Mr. Florian

Thank you for taking the time to tell us about your experience at the Novotel Cairo 6Th October. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Karim El Herazy
Executive Assistant Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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    13
See reviews for
35
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148
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo, Egypt
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

The Novotel 6 October is a very good hotel, nothing much to say about it. But if you are planning to visit Cairo for tourism, of course do not stay there. It is very far from city center and the traffic jam kills, this way you will waste your vacation.
If you are coming for business in 6 October or for any reason where you do not need to go to the city center frequently, then I recommend Novotel

Room Tip: Make sure your room is a Pool view
See more room tips
  • Stayed October 2011, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmad_M_Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed September 19, 2012

After staying in the middle of town and commuting out to Smart Village every day on my two previous visits I thought I would try the better-located Novotel. It did indeed take a minimum of an hour off the return journey every evening, so 5 stars for that, but I wouldn't stay here if I was a tourist and visiting Cairo as the distance will be an issue.

On a further positive note, the food was good (good steak and pasta) with breakfast being a normal Novotel experience/menu, while the Mall of Arabia is within a 5 minute walk. However, there are still some rough edges that they could smooth off. For example, (in my room at least) there was no toilet roll holder or towel rails, while they never topped up the shower gel during my 5 nights there. Small things admittedly, but pretty easy to fix if they cared enough. The bed is also pretty uncomfortable, while the running machines in the gym are the worst I have ever been on in my life.

One piece of extra advice: if you want a taxi in the morning give them at least 15-30 minutes notice as I got caught out on my first day and had to wait around.

Room Tip: I was in room 1102 and could access the lobby Wifi without leaving the room - handy.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morgie1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omegna
Level Contributor
118 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

Quality Novotel very next to big industrial area in Cairo neighbour; good services, swimming pool and spa area; very good price for the quality; parking and restaurant included, as well as any business rooms;

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amarti68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egypt
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 21, 2012

I've been to this hotel 5 times in 2 years. I had my wedding party there and it was great.
I always enjoy spending time at this hotel. It is very cozy, fun and it's location makes the weather there very nice even in the hot summer.
The stuff are helpful and the rooms are nice.
Almost every time we go, we find a wedding party there, so it makes it a cheerful day with lovely decorations.
I will continue to go to this hotel whenever i get the chance.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMA0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KARIM E, Manager at Novotel Cairo 6th Of October, responded to this review, January 23, 2013
Dear Sir

Thank you for taking the time to add areview about us.

We very much appreciate your positive comments regarding your stay at the Novotel Cairo 6Th October.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novara, Italy
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 26, 2012

Very clean and roomy rooms, nice swimming pool and bar with a lot of choice with a menu available 24h. Restaurant in the average, food most of the time cold, staff very cordial but very slow to serve. Perfect position for the industrial area of Sixth October and 20 minutes away from Giza; far from the downtown of Cairo, with the traffic of this city the 1,5 hour trip is very stressing

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CattaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KARIM H, Manager at Novotel Cairo 6th Of October, responded to this review, August 2, 2012
Dear,

Thank you for taking the time to write your comments .



We very much appreciate your positive comments regarding your stay at the Novotel Cairo 6Th October.



I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.



Positive feedback from satisfied clients is our greatest reward - thank you.



We look forward to welcoming you again at Novotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
224 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed July 9, 2012

There is only one resturant and the food isnt great. The training room was frezing cold, sound system wasnt working but people were very helpful trying to help in every way they could

Room Tip: Dont choose the rooms over looking the pool. If there is a wedding outside, you cant sleep
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitiany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Novotel Cairo 6th Of October, responded to this review, July 11, 2012
Dear ,

Thank you for taking the time to tell us about your experience at the Novotel Cairo 6Th October. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Cairo 6th Of October

Property: Novotel Cairo 6th Of October
Address: Ext. 26th of July St., Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cairo 6th Of October 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Cairo 6th Of October is a 4 star hotel located in 6th of October City, 25 km from the centre of Cairo. Ideal for a business trip with its prime location in the centre of the business district and 680 sqm of conference rooms, the hotel is alsoan excellent base for holidaymakers with an outdoor swimming pool and easy access to all major points of interest. Enjoy our bar and restaurant and the convenience of onsite parking. ... more   less 
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Also Known As:
Novotel Cairo 6th Of October Hotel Cairo
Cairo Novotel

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