Booked the hotel after a lot of research on tripadvisor and never regretted my choice.
The hotel is clean, very service oriented staff from the housekeeping to reception, pool boys etc. Upon my booking and due to some unclarified issues when I made the booking, I was promply called back from Ghada Ali at the hotel to clarify my reservation. I had few mail correspondance with the hotel which was replied within a couple of hours and all positive replies. The service provided during the reservation proces indicated the high level of service by the hotel. Before arriving in Cairo, I further booked their welcome service including the transfer from airport to hotel. The service was ok, but not perfect. We were welcomed by the a gentleman, who provided the best service possible at the time. We were picked up by a clean Mercedes Benz and driven to the hotel. The trip from the airport to the hotel was dissapointning as the driver kept pushing us to buy ½ or full day trips with him as it would be cheaper for us compared to the hotels price. I would assume that type of behaviour as been illoyal to the company he work for. Durring our way to the hotel we signed the hotel check-in papers and was handed over the key to our room. Upon our arrival to the hotel we were provided a room without poolview. I had an e-mail confirmation that we would be provided a room with pool-view. As we arrived late evening we spoke to the reception about breakfast options as it was not included in the package. We were told me a nice gentleman, Tamar, the options that we had. He further suggested us to upgrade to a Club Room with the benefits it included, brakfast, lunch, dinner, drinks etc. wich we did and which later showed to be the best thing we ever did. The upgrade was excellent and the service in the Club restaurant, the staff was 100% satisfactory. We were futhermore moved to another room with pool-view. See pics.
The hotel is huge and attached to a big mall. The food options in the mall is not worth the price compared to what the club-lounge provided. Other services from the Club Lounge was fantastic as well. Nadine & Mariam was helpfull in all regards. The food in club-lounge was much much better than the food courts. Eventhough we stayed at the hotel for 11 nights the chef's we able to change the dinner menu every single day. The breakfast and lunch however was the same very day, which is quite normal. The fresh drinks provided during the day was excellent. All in all we had a wonderfull stay at Intercontinental Citystars. And don't be affraid of the distance to city centre. We paid around 30 Pounds for a taxi trip to downtown which basically is'nt that much worth a visit. The historical places are much more better and worth visiting. I/We would definately return to this hotel.
- Official Description (provided by the hotel):
- Voted Cairo's Best Business Hotel, InterContinental Cairo Citystars offers luxury amid lush gardens in the buzzing hub of Citystars Heliopolis, next to Stars Centre Mall. Whether you are in Cairo for business or leisure, the hotel puts everything at your fingertips, from steak to sushi, from spa treatments to squash, and from complimentary Wi-Fi to cocktails on the air-conditioned poolside terrace. Eleven restaurants and bars are available in the hotel including Shogun Japanese restaurant, Al Khal Egyptian restaurant, Maestro Italian restaurant and Fayruz Lebanese restaurant. For a tour of nearby Cairo Citadel and Giza Pyramids, our Concierge will gladly help ... more less
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- Also Known As:
- Intercontinental Citystars Cairo Hotel Cairo
- Intercontinental Cairo