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“Very nice weekend ”

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InterContinental Citystars Cairo
Ranked #2 of 137 Hotels in Cairo
Certificate of Excellence
Cairo, Egypt
Level Contributor
96 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Very nice weekend ”
Reviewed July 22, 2014 via mobile

Very close to attractive destination of heliopolis, direct intrance to one of the biggest malls in cairo, extensive breakfast varaities and a lot of restaurant varaities, yet one of the most expensive hotels in cairo, close to the airport

Stayed August 2013, traveled with family
Helpful?
Thank Minayounan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 24, 2014
Dear Mr. Mina,

I would like to thank you for your supporting review. I am very delighted to know that you enjoyed your time at our hotel.

Look forward welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Level Contributor
9 reviews
7 hotel reviews
Reviewed July 17, 2014

Being a platinum ambassador for intercontinental it's always my pleasure to stay in their hotels around the world
To my biggest surprise during my invitation for Eftar Ramadan as an outside guest i left my car for Valet parking
despite the full details i gave to duty managers and deputy GM they didn't care about the theft happened in their premises and they kept explaining that they have a super theft proof system

The deputy GM told me over the phone that they mention not to leave valuables in the car on the valet ticket

They might have followed the procedure by checking the CTV cameras and asking the drivers who dealt with my car BUT NO HONEST EFFORTS WERE DONE

i know intercontinental is one of the best hotel in the world but i'm not sure the team in this facility is up to international standard
samer Mounir
Regional account Manager TerumoBCT
samer.mounir@terumobct.com

  • Stayed July 2014, traveled on business
    • Cleanliness
    • Service
Helpful?
Thank samer1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 22, 2014
Dear Valuable Platinum IHG Reward Club member,

First of all, I would like to apologize for the inconvenience caused during your visit at InetrContinental Cairo Citystars. Rest assured that corrective measurement will be implemented to avoid recurrences.

In regards to your car theft, a full investigations are made in order to return your lost belongings but nothing was found.

We believe that we can only improve and ameliorate our services through guest feedback, accordingly I would like to thank you for taking the time and writing this review.

I hope that this incident will not affect your overall impression about our services as we save no effort to ensure the complete satisfaction for our esteemed guests.

Appreciate that you contact me directly on the below email next time you are planning to visit our hotel.

Looking forward welcoming you back.

Kindest regards,


Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2014

i am their customer since 2007.. i love the place.. it is clean.. and they are very professional.. the classes there are very good they have spinning, hard core, dancing, stepper and many other classes .. the trainers are the best in Egypt, in the gym they are very helpful.. not to force u to take a privet trainer as many gyms do this and i really get annoyed when they do that.. but n lifestyle they are helpful as they really like what they are doing .. it is not a commercial place .. other places selling waters by very unreasonable price .. but in lifestyle it is FREE..although that i have many gyms nearby my place but i always prefer going to lifestyle

  • Stayed June 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Nony22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 13, 2014
Dear Nony22,

I would like to thank you for your loyalty to our hotel chain. Also I appreciate you taking the time to leave such motivating and supporting feedback.

I am very delighted to know that you enjoyed your time at our Health Club.

Look forward welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 10, 2014

Rooms:
• Rooms are very elegant and clean. Taken care of, and relaxing, with free cable internet.
• TV is very smart with a new style of program menu that will make you find channels easily among very nice range of channels comparing to other hotels
• Room ware and bathing stuff are nice with rich material used
• Newspaper is sent to you daily
• A VERY Important note for Egyptians: there is no built-in water hose “SHATTAFA” not even beside the seat hose AND EVEN the bathtub is far so you cannot think outside the box either 
• Staff is friendly
• Food is average but with excellent variety
• Pool isn’t up to the standard for intercontinental (but there is a heated indoors pool where you can relax away from the crowd.
Location:
The BEST and WORST location ever
The hotel is - in a sense - inside CityStars Mall (one of the nicest malls in Egypt) where you can find whatever you want for shopping, food, cafes and cinemas (different categories cinemas from standard to very expensive cinemas)
BUT
The hotel and the mall are inside Nasr City, which is one of the most blocked, jammed, crowded cities ever.

  • Stayed June 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Serageldin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 13, 2014
Dear Mr. Serag Eldin,

I would like to thank you for sharing your nice experience on TripAdvisor. It is real pleasure to read your review and all your comments are very much appreciated.

I am delighted to learn that our facilities was up to your expectations and that you enjoyed staying with us.

Look forward to welcoming you back to InterContinental Cairo Citystars in the near future.

Kind regards,

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 8, 2014

I stayed 3 nights at this hotel during my last visit to Cairo, my room was very clean, the staff were very friendly and professional, and it deserves the 5 stars review. i will surely stay again at this hotel during my future visits to Cairo

  • Stayed November 2013, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 9, 2014
Dear Mr. Peter,

It is real pleasure to read your comments on TripAdvisor and all your comments are very much appreciated. I am very happy to learn that our hotel was up to your expectations and that you enjoy staying with us.

Please let me know if I could be of assistance to your good self at anytime and I look forward to welcoming you back to InterContinental Cairo Citystars in the near future.

Sincerely,

Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
3 reviews
Reviewed July 8, 2014 via mobile

The hotel was a nice experience overall, it's clean, tidy, comfortable and the staff are professional.
The overall experience was nice with exception to the air conditioning which wasn't working properly at that time, otherwise the place is great.

Stayed June 2014, traveled on business
Helpful?
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 9, 2014
Dear Mr. Khaled,

Thank you for choosing InterContinental Cairo Citystars and for sharing such nice review. It is always very rewarding when we receive positive comments from our guests.

I am delighted to learn that you enjoyed our facilities.

Looking forward to welcome you back very soon.

Kind regards,

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 30, 2014

Only 3 nights here but will return.with security on all entrances felt safe at all times. Internal access from hotel to mall, pleasant to keep cool, safe & increase access to variety of food. Used room service after flight from Australia, arrived in 20 mins, same menu as offered in bistro, was excellent, beautiful presentation, perfect temperature & cooked to order. Room comfortable. Only complaint was we received a phone call within minutes of receiving a service to ask we're we satisfied - so after bags delivered, room service, extra tea bags...we were woken from sleep twice for other "complimentary" services despite a do not disturb on the door. But one call to front of house and no more intrusions,.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth68A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review, July 1, 2014
Dear Ms. Ruth,

I appreciate you taking the time to share your recent experience on TripAdvisor and to make us aware of the service and quality issues you encountered

Your valuable feedback has been noted and all your comments are very much appreciated. It is our goal to consistently provide superior service and accommodation at our hotel.

Looking forward welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Citystars Cairo

Property: InterContinental Citystars Cairo
Address: Omar Ibn El Khattab Street, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Citystars Cairo 5*
Number of rooms: 824
Official Description (provided by the hotel):
InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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