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Reviewed May 24, 2014

Check in and out were extremely professionally and politely handled. Luggage conveyance was very fast and professional, and the porters keep a 'safe' eye on the customers. Mahmoud Sayed deserves kudos for going out of his way to ensure the comfort and protection of both person and property.
The gym facilities are outstanding as well - both the relaxing pools, steam rooms, etc., and the fitness facilities themselves which are outfitted with high-tech equipment.
Excellent buffet breakfast with something for everyone. I like to stay here each time I transit through Cairo, it is always an enjoyable experience.

Room Tip: Ask for a room not facing the street as Cairo has a great deal of street noise.
  • Stayed: May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christstef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded May 24, 2014

Dear Valuable Guest,

Thank you for choosing InterContinental Cairo Citystars. It is always very rewarding when we receive positive comments from our honored guests.

I am so delighted to know that you have enjoyed our Facilities and Breakfast Buffet.

Looking forward to welcome you back very soon.

Kind regards,

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2014

Staff are extremely friendly helpful and serving with a ready smile always. Comfortable luxurious rooms.
Health club and spa are amazing. They offer wide variety of Aerobics classes. Massages are very good too.
Not much for kids to do though. No kids club or playground.
Breakfast buffet was most of the time good other times it would be missing items like good variety of cheese.
Good times by the Pool but I wouldn't go there on a Friday. Seems they offer good priced day use by the pool, which makes it very crowded and maids are allowed by the pool. You might find ur self surrounded by many maids and kids while their mommies are not even around.

Stayed: May 2014, traveled with family
Thank Ranyooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded May 24, 2014

Dear Valuable Guest,

Thank you for choosing Intercontinental Citystars, It is real pleasure to read your review on TripAdvisor and all your comments are very much appreciated.

I am delighted that you enjoyed our services and facilities.

Look forward to welcoming you back in the near future.

Kind regards

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2014 via mobile

This health club is one of the most upscale ones in Cairo. It's very clean and service is nice. The machines need to be renewed. It has it's own garage. Massage is very good there made by Asian masseuses. The lockers are scented. The steam is well cleaned. It's a health retreat.

Stayed: May 2014
Thank Luay1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded May 24, 2014

Dear Mr. Luay,

I would like to thank you for sharing your nice experience on TripAdvisor.

I am delighted to learn that you have enjoyed the Health club facilities.

Looking forward to welcome you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

It was my first visit to Cairo and to the hotel , i am staying in the residence suits wing of the hotel as i was to stay for more than 2 weeks in a row. I must say the service i receive during the stay from the hotel cleaning staff was far more than expected , they were polite, friendly and ready to assist when ever in need. I came across 2 house keeping staff named Nadia and her supervisor Ahmed one of the nicest persons i have ever met. The room keeping services was just outstanding and have no complaints so far.

Further i would also like to appreciate the services/ assistance provided by the instant service center which i got by dialing 022 from my room phone , like the word they were instant in resolving all my issues and providing the best of their services.

However saying that i would like to highlight few improvement areas around breakfast option, being a vegetarian i had a bit struggle and had to survive on fruit and which were only 2 options and the orange juice. I suppose being an international chain and hosting guest from different part of the world it would be great if they can keep some better variety of options .

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Trinath S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded May 17, 2014

Dear Mr. Trinath,

Thank you for taking the time to share your valuable feedback on Tripadvisor, it will assist us in our continuous efforts to maintain and improve the quality level we aim for.

All your comments have been noted and I assure you that no effort will be saved to make all your next stays most enjoyable.

Your pleasant compliments were shared with all the team members you mentioned in your comments, they join me in thanking you.

Looking forward welcoming you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com

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Reviewed May 16, 2014 via mobile

Me and my wife spent seven nights between 9th May till 16th May 2014 at Inter Continental City Stars Cairo Egypt room#912 and I would like to thank the hotel management especially housekeeping section and especially Mr.Ala Eed and Miss.Heba Salah who took good care to our room and keep it clean tight and hygiene .
Thanks also to all the breakfast team.

Stayed: May 2014, traveled on business
1  Thank Abdul5462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled S, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded May 17, 2014

Dear Mr. Al Sabassi,

I would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests.

I am delighted to learn that you have enjoyed our team and facilities.

Looking forward to welcome you back very soon at InterContinental Cairo Citystars.

Kind regards,

Khaled Shafik
Director of Sales & Marketing

InterContinental Cairo Citystars
Khaled.Shafik@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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