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“Great conference hotel” 4 of 5 bubbles
Review of InterContinental Citystars Cairo

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InterContinental Citystars Cairo
Ranked #2 of 139 Hotels in Cairo
Certificate of Excellence
Edinburgh
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great conference hotel”
4 of 5 bubbles Reviewed February 27, 2013

I stayed in this hotel while attending a conference. It met all the criteria for a good conference hotel including the advantage of being close to the airport. The hotel adjoins a shopping mall, with buildings all around. The security seemed to be very good and not over-intrusive. The rooms were well cared for and very comfortable. The public areas and facilities were good, with good restaurants, a fitness centre open 24 hours a day, a pleasant outdoor pool and a relaxing indoor hydro pool within the health spa. I particularly enjoyed the meal that I had at the Fayruz Lebanese Restaurant.

I did think that the area around the pool was a little awkward. It is constrained by its location, and can be a bit of a corridor, with people accessing rooms. This is less than ideal for the female leisure traveller or for those who prefer some privacy.

On this occasion I made use of the club floor, the club area was excellent with comfortable seating, attentive service and good food.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank edinburghtraveller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear edinburghtraveller7,

Thank you for your kind words and for taking the time to post a review.

We are delighted to know that you have enjoyed your stay during the conference.

Thank you for acknowledging so many positive comments that you experienced during your stay and for sharing it.

We certainly look forward to welcoming you back.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,158 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
LILONGWE
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

14th October to 19th October 2012 I was accommodated in this magnificent facility. Outstandingly old facility. Somewhere inside the room I saw a picture of the same hotel taken in the 1920s. Egyptian generousity, friendliness, then the marvel of the vicinity, oh no, this is heavenly. I was in room 1018 and from here I could view much of the city top from the window. A large restaurant , security check using scanners, then a chance to drive out to Giza where I rode a camel, a horse, and a donkey. I would love to be here again.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Immanuel Bofomo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear Immanuel Bofomo N,

Thank you for staying at InterContinental Cairo Citystars and thank you for your valuable feedback.

I really appreciated your positive feedback about the hotel.

I look forward to welcoming you back

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roskilde, Denmark
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed February 19, 2013 via mobile

Stayed for three days on the great Egyptian tour after the Nile and before sun and sea in Sharm. The service is kind and efficient and the resident doctor very good. However food and beveridges prices are way over the top.

Stayed February 2013, traveled as a couple
Helpful?
Thank FlemmingH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear FlemmingH,

We are glad to know that you have enjoyed the service in the hotel and would like to thank you for complementing the hotel doctor.

Looking forward welcoming you back at InterContinental Cairo Citystars.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
5 of 5 bubbles Reviewed February 18, 2013

Wonderfull Hotel, I spent two nights and the hotel was excellent in everything. I had a special occasion and i recieved a very special treatment from customer relation department. The special occasion was WOW for me, my wife and my little kid. I asked for some decorations and followers in the room to be a surprise for my wife and it was very amazing for her ;). Very Special Thanks goes to Ms Nada Emad who showed a very special help to get things done and arrange everything to be perfect.

I enjoyed everything in hotel, service, cleanless, fast checkin/out, breakfast, location, etc. The best thing is that you can directly access city stars (the mall) from Hotel Lobby :).

Room Tip: higher floor the better
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hany_Nawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear Hany Nawar,

I am extremely happy to know that you had a lovely memorable stay at InterContinental Cairo Citystars. Kindly note that I have shared your wonderful comments with the team and Nada, who were very appreciative.

Thank you again for your review and I look forward to welcoming you back.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 7, 2013

I had the best experience at Intercontinental Hotel, Citystars. The check in staff were very helpful and upgraded me to the apartment suite. The hotel is just amazing, attached to the best mall I have seen. The entire staff is at your beck and call, wanting to make your stay memorable,and greeting you with your name...making it more personal.

Loved it.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveler1992_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear Traveler1992_13,

I am very delighted to read your review and to know that you have the best stay at InterContinental Cairo Citystars.

I would like to thank you for your comments in regards to the team and the hotel.

Our aim is to make each individual guest stay a unique memorable one and it is very motivating to know that we have succeeded in creating a unique guest experience to you that you have enjoyed.

Once again, thank you for taking time to post this review.

Looking forward welcoming you back again in Egypt.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

Stayed there for a while. The hotel itself is very good with Egypt's greatest mall beside, they have a direct connection from inside, where you can shop or eat instead of the hotel. Good lobby, good variation of restaurants.

  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MariamM92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear MariamM92,

Thank you very much for taking the time to write about your experience.

Thank you for acknowledging the lobby and the restaurants.

Looking forward welcoming you back very soon.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

I spent two nights in this hotel. The hotel was amazing. Service and foods were very good. I want to thanks Nancy in the Club Lounge for her profesionalism and excellent work and help during my stay. The room was great. The only comment I have is when the room amneties (fruit bsket) was delivered to my room it was delivered without fork or knive. The bath was very good and clean.

Room Tip: Higher floor ais better
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SherifJeddah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Citystars Cairo, responded to this review, April 28, 2013
Dear SherifJeddah,

Thank you for sharing your experience from your recent stay with us at InterContinental Cairo Citystars on Tripadvisor.

Your kind comments in regards to our services and the food are very much appreciative. We would like to thank you for your nice comment about our colleague Nancy and it was shared with her and she was very much appreciative.

I would like to take the opportunity to apologize for not delivering the fork and knife with your amenities and kindly note that corrective measurement were taken to avoid reoccurrences.

Looking forward welcoming you back very soon.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Citystars Cairo

Property: InterContinental Citystars Cairo
Address: Omar Ibn El Khattab Street, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Citystars Cairo 5*
Number of rooms: 824
Official Description (provided by the hotel):
InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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