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“The staff gives you the best smile around the clock, reflecting the amazing Egyptian hospitality”

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InterContinental Cairo Citystars
Ranked #5 of 138 Hotels in Cairo
Certificate of Excellence
Reviewed January 25, 2013

very nice rooms with great high tech. A dedicated speaker for iphone and ipods which is great if you forget your charger. Would like to see an aux cable for non apple users as well. The room is very spacious and the pillows are very comfy. Amazing shower stand and a great bath tub. Nermine (who helped me checking in) was highly cooperative when it came my cr card being declined. She called the bank and made sure that everything goes smoothly. The only thing that has to work better is that elevators; it takes very considerable time to reach. Which is very annoying. Over all a great experience

  • Stayed: January 2013
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1  Thank DimaGhobara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear DimaGhobara,

I am glad to know that you have enjoyed your stay with us at the InterContinental Cairo Citystars and that you had a great experience with our Club InterContinental signature room.

Your kind comments regarding our colleague was shared with her and she was greatly appreciated.

Thank you for taking the time to post this review and Thank you for choosing InterContinental for your holiday, looking forward to welcome you back.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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Reviews (1,344)
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824 - 830 of 1,344 reviews

Reviewed January 24, 2013

Spent 12 nights on vacation with my family. Excellent location conveniently located next to shopping mall. The hotel is very nice but already after a couple of years of operations is showing signs of wear which need so updating. The hotel lobby upon arrival was amazing along with warm welcome of the staff. I only had breakfast in the hotel which was good, the only thing need to be done is to re enforce the non smoking policy in the non smoking area.

Room Tip: 1- To be close to everything stay in the tower near the reception. 2- Upgrade to the ambassador lev...
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  • Stayed: December 2012, traveled with family
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1  Thank Khaledpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear Khaledpt,

Thank you for being loyal guest to InterContinental Cairo Citystars.

I am really happy to know that you and your family enjoyed your stay with us.

Our guests’ feedback is very valuable and your comments will not go unnoticed.

We hope that we will have the pleasure of welcoming you again at the InterContinental Cairo Citystars very soon.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

A fine hotel, at the same time one of the safest as the City Stars complex is well protected, and near the airport.
Connected to the mall, restaurants, convention center
Thus you do not need to get out of the area
Nice parking lot for your car if you use a car
Very close to the airport in case you have a flight.
Near to the Cairo main exhibition area

Room Tip: Regular rooms are larger than the special rooms for membership program, the only addition for such r...
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  • Stayed: January 2013, traveled on business
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1  Thank Ehab_Heikal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear ehab210,

I would like to take this opportunity to thank you for your comments.

Our guest’s security is one of the most important keys to make the best possible guest experience.

Once again thank you for sharing your feedback.

Looking forward welcoming you back very soon.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

This is a nice hotel but already after a couple of years of operations is showing a few rough edges. The staff remain excellent, attentive and courteous. The pool shuts when you are not at work which is irritating and the gym has no rowing machine but... The facilities are very good and there are plenty of restaurants to choose from. In a hot market it he Middle East it remains average but with a few bits of tidying up could be back up there soon (and judging by the hammering they are working on it day and night!)

Stayed: January 2013, traveled on business
Thank Sagsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear Sagsma,

Thank you very much for takin the time to write about your experience at the InterContinental Cairo Citystars.

Our guests’ feedback is one of our key drivers to improve our services. We believe that we can only develop, improve and ameliorate our services through your feedback.

Please note that I have shared your comments with all team members who appreciated it very much.

Would be great if you would let me know through the below email when you plan to vistit us next time so maybe we can meet for a drink.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

Spent 10 nights on business. Excellent location close to offices and very conveniently located next to shopping mall. Hotel neat with reasonably sized rooms and very good service. Breakfast vast to service most tastes. For dinner there are many restaurants in the hotel and alternatives in the mall.

Stayed: January 2013, traveled on business
Thank Jaco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear Jaco B,

Thank you for sharing the comments of your stay on Tripadvisor.

I am delighted to know that you enjoyed your stay with us and your kind words are greatly appreciated.

Thank you for choosing our hotel for your business trip.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

The service was outstanding, and the accomodations were excellent. The lobby of this hotel is spacious and oppulent, the food was delicious. My room was very modern, clean and comfortable. The hotel is very conveniently located close to the airport and the hotel will arrange transportation. In terms of airport pickups, they offer service to meet you at the gate or after baggage pickup. Getting through customs is extremely easy so unless you have a wheelchair meeting at the gate is not necessary. Those with a US passport pay $15 US cash at bank kiosks to purchase visa, just before customs.

Room Tip: Be sure to specify non-smoking room if desired
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  • Stayed: January 2013, traveled on business
    • Value
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1  Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear Fred F,

I would like to thank you for choosing InterContinental Cairo Citystars.

We are most appreciative of your acknowledgment about our services and products.

Once again, thank you for your sharing such great comments and for taking the time also for sharing your feedback through TripAdvisor.

I look forward to welcoming you back to InterContinental Cairo Citystars.

Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

I am a regular guest in intercontinental city stars, needless to say about the friendly staff who try to do their best to please you e.g. I got early to the health club and used the hydro pool and no one was there except me the cleaning boy of the pool wanted to go to the pool to rub the surface but I was in he didn't even show me any sign that he wants to clean and waited till I came out and wrapped the towel around me and stayed for a while he then asked me if I wanted to bathe again I told him no then he went to the pool to clean it and after two min. another guest came and wanted to bathe the boy quickly came out and waited for the guest to take his bath. Also the esplanade restaurant was very nice with very friendly staff. In short the staff is the secret in this hotel after the many stays I had there.

Room Tip: of course the best is the intercontinental residence suites with spacious studios viewing the pool
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  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank drhodsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCitystars_Mkg, Manager at InterContinental Cairo Citystars, responded to this reviewResponded April 28, 2013

Dear drhodsh,

Thank you for loyalty at InterContinental Cairo Citystars.

I am so delighted to know that our team has exceeded your expectations and that you were so satisfied by our service at the health club and Esplanade.

Your nice comments were shared with the concerned team members and they were appreciative.

We would like to thank you for taking the time to post a review on TripAdvisor.

Looking forward welcoming you back.


Kind regards,

Ahmed Azmy

Executive Assistant Manager in charge of rooms
InterContinental Cairo Citystars
Ahmed.azmy@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Cairo Citystars

Address: Omar Ibn El Khattab Street | Heliopolis, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cairo
#3 Family Hotel in Cairo
#3 Casino Hotel in Cairo
#4 Business Hotel in Cairo
#5 Luxury Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range: $140 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Cairo Citystars 5*
Number of rooms: 824
Official Description (provided by the hotel):
Voted Cairo's Best Business Hotel, InterContinental Cairo Citystars offers luxury amid lush gardens in the buzzing hub of Citystars Heliopolis, next to Stars Centre Mall. Whether you are in Cairo for business or leisure, the hotel puts everything at your fingertips, from steak to sushi, from spa treatments to squash, and from complimentary Wi-Fi to cocktails on the air-conditioned poolside terrace. Eleven restaurants and bars are available in the hotel including Shogun Japanese restaurant, Al Khal Egyptian restaurant, Maestro Italian restaurant and Fayruz Lebanese restaurant. For a tour of nearby Cairo Citadel and Giza Pyramids, our Concierge will gladly help ... more   less 
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo

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