I stayed for 11 nights and I liked the behavior of the Reception's staff . The staff really supports whenever they can and reacts immediately to the custom's needs .I believe it depends by the well known hospitality of Egyptian people. Generally the managers are good but the house keeping staff probably needs more training .May be some renovation is needed ( the rooms' doors for ex. have to be changed ) but you can feel satisfied for the value for money .
The room given to me was good and facing the historical baron palace. Very good view. The cleanliness on the room's carpet has to be improved. The hotel is located in nice and quite area named Heliopolis and a good service is provided. I do recommend for those who need an accommodation quite away from the down town and not so far from the Airport.
- Official Description (provided by the hotel):
- Hilltop Hotel located in business center of Heliopolis overlooking the famous Baron Empain Palace. ... more less
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