We chose Hotel Longchamps based on it's high rating on Tripadvisor. We found this rating to be highly inflated to say the least but this may be a reflection on the general overall quality of Cairo hotels (i.e. poor).
I've put a great deal of thought into how write an objective review of our experience without sounding bitter and twisted. I've decided to just state the truth.
We organised an airport transfer - this was a no-show. The one airport in the world that I didn't want to deal with the local hacks (taxis) was Cairo. We managed to find an honest taxi driver and found the hotel (after some searching) - the hotel is on the upper floors of a dilapidated building - think ghetto crack house. The lift predates colour television and did not fill me with confidence.
Not a good start 'Hotel Longchamps'.
When I queried the whereabouts of the alleged transfer - the perspiring receptionist gave me some shifty answer (whilst avoiding eye contact) about the driver being involved in an accident - highly dubious and no apology either.
There was to be no electricity the next morning. Brilliant.
Things couldn't get any worse….. or could they ??
The next night….We robbed from our room !!!
I have stayed in hundreds of hotels around the world - this is the first time this has ever happened to me.
Hotel Longchamps has an unusual custom in that you are required to hand your room key to reception when leaving the hotel. 'Strange' I thought but participated as security seemed to high (full time security guard at the door and metal detectors).
When we returned to our room after getting a sandwich for the lovely café downstairs we discovered that the light had been turned on, we instantly noticed this as we had a discussion earlier about whether to turn it off or not as we were only going to be a short while. On closer inspection we found our bags had been disturbed and cash stolen from my partner's purse. (I took my wallet and my partner only left her's as we were only going for a sandwich - silly mistake I know).
I immediately confronted the prime suspect and requested some answers but they answered by denying the theft and ever being in our room - but not actually helping. After five minutes of this nonsense - (If I was innocent and in their shoes I would have done everything in my power to assist and thus clear my name.) I said I'll call the tourist Police and they reluctantly put me on to the manager - Hebba.
To her credit, Hebba was thoroughly professional about the matter and suggested that the Police might cause more problems than solutions for us both and said she would handle things first thing in the morning. This was done to my satisfaction with the stolen cash being refunded and an assurance given that the two (suspected) parties (receptionist and security guard) involved would be released from her employment. Whether this was done or not is her problem - staff stealing from guests is a cancer to any hotel and word will quickly spread.
Other than the case of the light-fingered staff, missing electricity and the non-existent airport transfer - I found the hotel extremely mediocre. Dark (even with electricity), tired and worn.
The location is OK, breakfast was very good and the non-felons on the staff are very friendly but if you are used to decent standard hotels - I would suggest to try one of the large chains.
- Official Description (provided by the hotel):
- Dear Guests , You have the choice of three category of rooms : Standard Superior Executive . Free Nestle Mineral Water is available in alone standing dispencers in both lobbies. Please note hot Water might take some time to reach your rooms, as I have three Solar System Pannels on my Roof top. I hope to meet up with your expectations. ... more less
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- Also Known As:
- Longchamps Hotel Cairo