Our extended family of nine spent a total of 7 nights at the Hotel Longchamps over the course of 2 weeks in January. Hebba and Letizia were very prompt and helpful in setting up our reservations and arranged transportation and a tour guide for some of our days in Cairo, responding to multiple e-mails to help insure our confidence and peace of mind. Every room was clean and comfortable, the terraces were wonderful for gathering and relaxing, and the breakfast was an excellent array of delicious foods and brewed coffee. Everyone on the staff was helpful and polite. Our drivers to and from the airport and for our touring days were always on time and capable and our guide, Manal, was interesting and informative. We were accompanied by a tourist policeman a few times, and each of them was unobtrusive, but helpful when my father, who uses a cane, needed an arm to lean on. Hebba and her staff stored our luggage when we were gone on side trips to Luxor and Ain Sukhna, placing it in our rooms upon return. She even made it possible for us to use a room our last evening when we were waiting to leave for the airport. We would recommend Longchamps as a comfortable, restful oasis in a very busy city and we commend Hebba and all her staff for their professional and personal care.