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Renaissance Cairo Mirage City Hotel
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Reviews (366)
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303 - 308 of 366 reviews
Reviewed April 13, 2014

The hotel in in a good location near to the JW Marriot, Mirage City in fact they offer a shuttle bus (golf cart) service between the 2 hotels as they are part of the same group.
The menu is a little limited as they only have a single Chinoix Restaurant (Chinese) and the Citron restaurant (buffet & al a carte). the lobby bar is a little soulless with no atmosphere due to its location within the hotel.
The rooms are a good size and well maintained with a daily cleaning service which is very good.

  • Stayed: January 2014, traveled on business
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Thank Roque1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

It was my first visit to the Renaissance and I can definitely say that it was not the last...Everything was simply perfect...a well arranged Meet & Greet Service at the airport got me swiftly through customs and immigration and to the hotel. The check-in was done very friendly and efficinet and the agent Mohamedescorted me to the room while briefing me about the hotel's facilities. I was allocated a great room with a perfect view of the hotel's pool, thanks to the Nightmanager Tarek!

The room itself was very spaciousand clean, although I would have loved a shower instead of a bathtub..Cleaning service was immaculate throughout my stay.I had a couple of snacks by the pool. Once agan, the service was very good and the food was good as well.

All in all a great hotel with pleasant staff and I look forward to return soon.

  • Stayed: March 2014, traveled solo
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1  Thank MTraveler1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

I have stayed here many time in the last months and I have to stay well done to everyone at all level.

They do really care about great customer service and you can feel that they are genuine.

Only small comment, Steak taste amazing but never cooked the way you asked. Try to avoid the swimming pool restaurant as you wait hours for your food.

However this will not stop me coming back and making sure everyone knows it is a very good hotel with genuine customer care.

Well done guys.

  • Stayed: March 2014, traveled on business
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Thank Thomas Barnard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014 via mobile

Room and pool area beautiful. Food disappointing, ordered a chicken salad for lunch with avocado, avocado was hard and my french fries on the side were cold.

However the cake shop in the lobby and coffee were very good.

I was very frustrated ordering room service in the hotel as the operator had difficulty in understanding English. Any hotel where room service is concerned the person taking the order should have a good command in the English language.

Hotel has a nice gym, new equipment.

Some pointers for the hotel. Entrance glass doors were dirty and in need of a good clean, first appearance very important as this sets the tone for the property.

Overall a pleasant stay but improvements in room service and food quality, preparation and standard needs to be looked at.

However staff are friendly polite and wanting to please.

I would stay here again if visiting for pleasure.

Stayed: March 2014, traveled on business
1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded March 23, 2014

Dear Valued Guest

Thank you for taking time to share your feedback with us

I was very Please accept my sincere apology for your disappointment regarding your room service order and the quality of food

I will certainly be following up on your feedback with the department concerned in order to avoid any reoccurrence of the situation you have explained in your review
Once again, thank you for your valuable feedback and I do sincerely hope we have the opportunity to invite you back in the near future

Sincere Regards
Hani Zakher
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

If this hotel were in the center of Cairo it would be perfection. It is brand new and stunningly designed. We were there for one night before our flight back to the US.

Service was excellent. The Executive Lounge was terrific -- great food -- no need to go to a restaurant for dinner.

It''s New Cairo so not recommended as a base for touring but might be great for business people and certainly perfect for a night before a flight.

  • Stayed: March 2014, traveled with friends
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Thank Laraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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