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“A lovely modern hotel with very friendly staff”

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Renaissance Cairo Mirage City Hotel
Ranked #16 of 138 Hotels in Cairo
Certificate of Excellence
Reviewed March 2, 2014

The hotel is very quiet due to unrest in Egypt but it was so peaceful and friendly.
The hotel is very modern spacious and provides every luxury.
The food was good quality and affordable , nothing was too much trouble.
The rooms are large with choice of bath or shower. A kettle allows you to have a nice cup of hot drink when you need one.

Room Tip: I had a view of the pool which was lovely especially at night when it's lit up. I notice some l...
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  • Stayed: March 2014, traveled on business
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1  Thank Josephine747771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 - 288 of 333 reviews

Reviewed February 22, 2014

Booked for one night, pre arranged airport pick up at no extra charge. Driver met us at immigration and guided us through formalities, which we very helpful. Hotel not far from airport, maybe a 15 minute drive. Check in very simple, room was very good and bed was extremely comfortable. Can't really find any fault with hotel. Will certainly stay there again. Great value.

  • Stayed: February 2014, traveled as a couple
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Thank AllanDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded March 5, 2014

Dear Guest

Thank you for taking time to share with us your feedback about our hotel

I was very happy to know that you enjoyed your stay with us , and our facilities met with your expectations, yor comments is very important to us and all this nice wards was shred with all the team members

we are waiting for your next stay with us to give you another memorable stay

Regards
Hani Zakher
Front office Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

This hotel is a part of the JW Marriott, it is a good business hotel and comfortable. Good food options, including room menu. The location is not that great as it is difficult to get taxis and to get around. Good options in breakfast. Customized service.

  • Stayed: February 2014, traveled on business
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Thank TA420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded February 23, 2014

Dear Valued Guest

Thank you for taking time to share your comments with us

We are so happy to see that you enjoyed your stay at the hotel and you like the food variety, your comments is very important to us as it's communicated with all the management team to develop our level of services

We are waiting to welcome you on your next stay very soon

Regards

Hani Zakher
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014 via mobile

A nice place to go when you are in the mood for a proper meal. A good place to spend the night. With 4 or more restaurants with different cuisines available, you have plenty of choice. I like the main restaurant's open buffet a lot, the variation is good and mostly everything is tasty. The hotel also has a mini water park which is great if you have kids. All in all it's a really nice space. Oh, and for events they have a variety of event halls, that are slightly pricy to rent but worth it, as unlike many hotels in Egypt Mirage is a place I find to be dependent with really professional staff. However, you probably need a car to get there and the parking fees are very high so make sure to have some cash on the side and the parking fee might shock you like it shocked me.

  • Stayed: February 2014
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Thank Humaninthemaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded February 13, 2014

Dear Valued guest

I am really pleased to have just read your review and delighted you chose to stay with us.

I have shared your review with my team and we are extremely delighted.

Once again, thank you for taking the time to post your review on Trip advisor. We look forward to welcoming you back in the near future.

Sincere regards,

Hani Zakher
Front Office Manager

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Reviewed February 10, 2014 via mobile

Hotel is located in a quieter part of Egypt. Which is a good thing in my view... In a negative side of it is that their food /beverage prices are higher. Modern rooms with all amenities you would expect complete with flat screen tv, safe deposit box, lovely bathrobes and towels, tea/coffee making facilities and a minibar. Lovely helpful Reception staff especially Mario at Front Desk.

  • Stayed: February 2014
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Thank Emil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded February 13, 2014

Dear valued guest,

Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.

The hotel team are all extremely passionate about delivering consistent high standards of guest service at all times.

Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.

Sincere regards,
Hani Zakher
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

We stayed at this hotel as the location was near to our family who we were visiting, the hotel overall was nice but there wasn't the attention to detail as a few faults in the bedroom, the hotel was extremely quiet and yet we got a view of the car park whereas the previous visit we had a pool view, these are details which didn't impress us. The breakfast was ok. We had requested a bed for my son which didn't arrive once we had returned to the hotel. I would stay here again if we needed to but would also look at other options. However the pool side bar served a beautiful seafood lunch.
We didn't go into the centre of Cairo, didn't feel it was safe to go.

Room Tip: Ask for sea view
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  • Stayed: January 2014, traveled with family
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1  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded February 14, 2014

Dear Valued guest

First of all let me thank you for choosing our hotel as a venue

Please accept my sincere apology for the inconvenience that you encountered regarding your room location and your request for the extra bed

We are taking your comments seriously and corrective action start to be implemented to avoid such situation from Reoccurring again during your next visit

We hope to welcome you again in our property to give you an enjoyable and memorable stay

Regards
Hani Zakher
Front Office Manager

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Reviewed January 4, 2014

I stayed here twice within a short time and my review is based on the overall impression from both visits. The staff were welcoming the first time but less so the second when there appeared to be a change of staff especially the chefs. The first chef was helpful and charming, the second appeared disinterested and the standard of his cooking was not as good. The breakfast buffet has a wide choice but pre booked food was dry for our second stay. An attempt at a nice touch was the provision, of a local drink at breakfast.
Good security is in place with lovely dogs!

The food served at the pool side is good.
The hotel site is well planned on a small site but is not easy to find way around with no floor guides on lifts. The pool area is good but the rooms around it appear to lack privacy. We accidentally found a small children's area which was not signposted at all. An attempt to be family orientated but too small and lacking facilities. Facilities are shared with the JW Marriot but that requires a transfer and their family facilities are much better.



There are signs of poor organisation. For example there was no third bed in our room despite a request. We pre booked the third bed for our return and it was still not there though we did get an apology
The rooms are well designed and all you need provided by way of toiletries, a welcome bowl of fruit , bottled water and some unidentifiable yoghurt drink which was not cleared away for 3 days. The hotel has only been open for a year apparently but is already showing signs of tiredness and a bit of TLC is needed in the bedrooms. There were rings on some of the furniture. The carpet was wet. Our 4 year old pointed out that desk cream chair had spots on it. The rooms did not give an overall feeling of cleanliness and the drawer under the coffee shelf had a lemon pip, uncleaned juice and open sugar packets in it. The rooms we had were non smoking but the first room smelt of cigarette smoke. The beds are comfortable but the barking of the dogs in the area can be clearly heard and the windows could be better insulated.

The location was good for what we needed but definitely not a location for tourists. Would suit business travellers but would not use again or recommend.

Room Tip: Ask for room with pool view. Do not be fobbed off with car park. Ground floor lacks privacy.
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  • Stayed: December 2013, traveled with family
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Thank packyderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani Z, Front Office Manager at Renaissance Cairo Mirage City Hotel, responded to this reviewResponded February 14, 2014

Dear Valued guest

Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage City
First of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.

Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit

I do sincerely hope we have the opportunity to welcome you back in the near future.

Regards
Hani Zakher
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Cairo Mirage City Hotel

Address: Ring Road, Mirage City | Heliopolis, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 138 Hotels in Cairo
Price Range: $103 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Cairo Mirage City Hotel 5*
Number of rooms: 333
Official Description (provided by the hotel):
Welcome to the Renaissance Cairo Mirage City Hotel, the latest addition to the luxurious Mirage City compound in New Cairo City, Cairo’s new business and leisure center. With 10 minutes to Heliopolis with all its magnificence and glory. The Renaissance Cairo is just the right mix of Cairo’s historic elegance and modern day sophistication that will make you feel at home the moment you check in. ... more   less 
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