You can't expect too much of a bare-bones place in this price bracket, but hot water should definitely be part of the deal. Not so at the Mayfair.
We had cold water in the bathroom throughout our three-night stay. When we complained, a desk clerk named Ahmed promised in writing that we would have hot water in the morning or the hotel would refund that night's payment (which the hotel required in advance).
Come morning, the water was still cold. But another clerk named Mohammed refused to honor Ahmed's promised refund and implied we were lying. A call to Ahmed brought more suggestions of lying, more refusals to honor the deal and enough circular logic to make Kafka snort.
The hotel's manager (who we were told stays in Canada all but four months of the year) should not tolerate such unreliable and unprofessional staff. Until the Mayfair manages to grasp the concept of customer service, this hotel doesn't deserve your business. Stay somewhere else.
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