First impressions of the Grand Hyatt Cairo were not bad. Check in was relatively smooth on the first occasion (we stayed here on night 1 and 5, 6 of our 6 night stay in Cairo). Staff do their best to be helpful but if you want specialist knowledge then you are better off doing the research yourself beforehand. For example the Concierge could not help us when it came to advising on where we might find contemporary new artists galleries..
The lift system requires you to place your key in the slot before you can operate the lift. The numbering is bizarre so by the time you have located your floor the lift is already on its way and it is too late to add your selection until it stops. But at least they are fast and frequent so in all, the waiting time is never more than 1 minute.
The pool is more family fun and touristic than elegant and relaxing. The loungers appear to be in very short supply considering how many people were using the pool although if you insist then the pool staff will bring you one from inside. They should keep them out in the first place! There is no bar/ food service at the pool.
The gym is spread over 2 floors and fully equipped with comprehensive range of cardio and weights (mostly life fitness). The floor to ceiling windows are mostly without blinds so it can get very warm and the AC cannot cope with temperatures outside more than 30 degrees. It was set to 15 degrees but it was more like 23 degrees inside.
The spa area is compact with small whirlpool and steam (medium size) and sauna. You can regulate the sauna temperature yourself. There were never more than 3 women using the spa area so the facilities seemed fairly adequate in size.
On the second occasion we checked in things did not go so smoothly. We had been promised the same corner, dual aspect room we stayed in 4 nights ago before we went to another hotel. The promise had been made in order to secure our return to the GH. But when we arrived there was no note and although we had booked a higher category (Clubroom), we were allocated a smaller more basic room than last time without the dual aspect views.
On speaking to several different staff who said there was no availability for such rooms we were finally upgraded to an executive suite and told not to expect this as a standard. Although often an upgrade is given automatically if you are a Gold Hyatt member they did not mention this. The executive suite had stunning views but the layout was not user friendly, there was one wash basin in the bathroom and the electrics in the entire suite were faulty. Telephoning downstairs was problematic since the faulty line kept disconnecting. It was 3 hours later and our plans for the evening to go out were cancelled as we could not use the facilities in the dark. After speaking to Management the issues were eventually resolved and our reservations for the evening were reinstated for later in the evening. Management also offered a complimentary dinner in any of the Hyatt restaurants which we took the next evening in the 40th floor Revolving Restaurant. The dinner itself was good with a wide ranging and sophisticated menu. Starters were about15-20 gbp so not sure this would have been our choice if we would pay since for these prices you can eat at much nicer places in Cairo. The cocktail list was not so adventurous and the bartender clearly a sweetooth. The highlight however of this place is the fact that the views are rather beautiful. Having said that if you stay in one of the corner executive suites you will already be partly familiar with some of these views especially around the Nile. Overall this restaurant lacked any ambience.
If you book a Club Room or above you check in on the so called VIP 30th floor where the Club Lounge is located. Complimentary services were good including: free wifi in the lounge (opens 6.30 am to 11pm), fresh (very nice) canapés from 6-8, alcoholic drinks in the Revolving Restaurant bar area (1 floor lower than the RR) from 6-8 and breakfast.
If GH trained staff better they could probably half the workforce but the hotel seems happy to function in this inefficient and sometimes sloppy manner. Each Manager that would help resolve things seemed to be working a 1 day week as they were not seen or heard of again and in our case handed each day to a new Manager who did not seem completely informed of the facts.
Whilst it may come across otherwise the overall stay at the Grand Hyatt was good value for money. Alot of the standard of service has to be looked at in line with the overall culture and standards of other similar businesses in Cairo. One thing has to be said of the Hyatt staff which is probably true of most Egyptians- they always are eager to please and do so with smiles and humour. In that way we will remember our stay here as a pleasant one!
Recommended restaurants: Tamarai/ Apperetivo/ buffet at Zitouni in Four Seasons/ Nubian Village (authentic).
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- Also Known As:
- Grand Nile Tower Hotel Cairo
- Cairo Grand Hyatt
- Hyatt Cairo
- Grand Hyatt Cairo
- Cairo Hyatt