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“Ok hotel..comical service”
Review of Grand Nile Tower

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Grand Nile Tower
Ranked #51 of 138 Hotels in Cairo
london
Level 6 Contributor
139 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Ok hotel..comical service”
Reviewed February 18, 2010

First impressions of the Grand Hyatt Cairo were not bad. Check in was relatively smooth on the first occasion (we stayed here on night 1 and 5, 6 of our 6 night stay in Cairo). Staff do their best to be helpful but if you want specialist knowledge then you are better off doing the research yourself beforehand. For example the Concierge could not help us when it came to advising on where we might find contemporary new artists galleries..

The lift system requires you to place your key in the slot before you can operate the lift. The numbering is bizarre so by the time you have located your floor the lift is already on its way and it is too late to add your selection until it stops. But at least they are fast and frequent so in all, the waiting time is never more than 1 minute.

The pool is more family fun and touristic than elegant and relaxing. The loungers appear to be in very short supply considering how many people were using the pool although if you insist then the pool staff will bring you one from inside. They should keep them out in the first place! There is no bar/ food service at the pool.

The gym is spread over 2 floors and fully equipped with comprehensive range of cardio and weights (mostly life fitness). The floor to ceiling windows are mostly without blinds so it can get very warm and the AC cannot cope with temperatures outside more than 30 degrees. It was set to 15 degrees but it was more like 23 degrees inside.

The spa area is compact with small whirlpool and steam (medium size) and sauna. You can regulate the sauna temperature yourself. There were never more than 3 women using the spa area so the facilities seemed fairly adequate in size.

On the second occasion we checked in things did not go so smoothly. We had been promised the same corner, dual aspect room we stayed in 4 nights ago before we went to another hotel. The promise had been made in order to secure our return to the GH. But when we arrived there was no note and although we had booked a higher category (Clubroom), we were allocated a smaller more basic room than last time without the dual aspect views.

On speaking to several different staff who said there was no availability for such rooms we were finally upgraded to an executive suite and told not to expect this as a standard. Although often an upgrade is given automatically if you are a Gold Hyatt member they did not mention this. The executive suite had stunning views but the layout was not user friendly, there was one wash basin in the bathroom and the electrics in the entire suite were faulty. Telephoning downstairs was problematic since the faulty line kept disconnecting. It was 3 hours later and our plans for the evening to go out were cancelled as we could not use the facilities in the dark. After speaking to Management the issues were eventually resolved and our reservations for the evening were reinstated for later in the evening. Management also offered a complimentary dinner in any of the Hyatt restaurants which we took the next evening in the 40th floor Revolving Restaurant. The dinner itself was good with a wide ranging and sophisticated menu. Starters were about15-20 gbp so not sure this would have been our choice if we would pay since for these prices you can eat at much nicer places in Cairo. The cocktail list was not so adventurous and the bartender clearly a sweetooth. The highlight however of this place is the fact that the views are rather beautiful. Having said that if you stay in one of the corner executive suites you will already be partly familiar with some of these views especially around the Nile. Overall this restaurant lacked any ambience.

If you book a Club Room or above you check in on the so called VIP 30th floor where the Club Lounge is located. Complimentary services were good including: free wifi in the lounge (opens 6.30 am to 11pm), fresh (very nice) canapés from 6-8, alcoholic drinks in the Revolving Restaurant bar area (1 floor lower than the RR) from 6-8 and breakfast.

If GH trained staff better they could probably half the workforce but the hotel seems happy to function in this inefficient and sometimes sloppy manner. Each Manager that would help resolve things seemed to be working a 1 day week as they were not seen or heard of again and in our case handed each day to a new Manager who did not seem completely informed of the facts.

Whilst it may come across otherwise the overall stay at the Grand Hyatt was good value for money. Alot of the standard of service has to be looked at in line with the overall culture and standards of other similar businesses in Cairo. One thing has to be said of the Hyatt staff which is probably true of most Egyptians- they always are eager to please and do so with smiles and humour. In that way we will remember our stay here as a pleasant one!

Recommended restaurants: Tamarai/ Apperetivo/ buffet at Zitouni in Four Seasons/ Nubian Village (authentic).

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank grinchee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Essex
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2010

We have just come back from a stay at the Grand Hyatt in Cairo and I have to say what a fantastic time we had. The staff were all so helpful the rooms great and the beds wonderful, would definitely recommend this hotel to anyone, whether you have a young family or older teenagers there are lots of things to do. The Hard Rock Cafe is just next door and the kids loved that. Overall a fantastic hotel centrally located within easy reach of everything.

  • Stayed February 2010, traveled with family
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Helpful?
1 Thank hvjc1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 6 Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 16, 2010

We loved the Grand Hyatt! The Lobby was truely grand, the views were fantastic. The top floor bar had amazing views of Cairo and the Pyramids and served alcohol. There is a shopping mall in the building and a food court that would be great for kids. The pool was gorgeous, but it was too cold to swim. We walked to the Egypian Museum in about 20 minutes along the Nile. The beds and bedding were fabulous. The breakfast buffet was wonderful, they had everything you could think of and someone cooking eggs to order. In Egypt they serve real eggs!

Stayed January 2010, traveled as a couple
Helpful?
Thank Mthetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizon, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2010

I am amazed to get home for Cairo and see these reviews of our Hotel. Everything was perfect. Beautiful towels and linens, incredibly helpful and kind staff. Delicious reasonably priced restaurants. Breakfast in the Grand Lounge every morning was wonderful. The staff, as I said, goes above and beyond the call of duty. I would definitly stay here again. I think these older reviews have been successfully addressed by the Hyatt management. I can't imagine anyone writing a review like that if they visited there today!

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maclarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo
Level 5 Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 25, 2010

this must have been an excellent hotel before, but not anymore ... service is an average, rooms and furniture are outdated, the hotel is extremely crowded that you would get a headache if you spend more than 3 minutes in the lobby. you have to wait an average of 5 to 10 minutes before getting a table for the breakfast. food is ok but nothing special at all.
As i said, this is an ok outdated hotel which charge more than the other 5 stars around it.
& something else, the internet prices are crazy , 33 $ for a day use !!!!!!!!!

  • Stayed December 2009, traveled on business
    • Value
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    • Service
Helpful?
Thank Mar_Sam_Jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2010

This is a huge Western hotel complex on the Nile. In the hotel, you won't necessarily feel like you're in Egypt. This may taint the experience for some people; for others, it will provide a welcome oasis from the chaos of the city. If you're nervous about your trip to Cairo, this will be a good place for you to feel comfortable.

The rooms are clean and comfortable; ours had a beautiful view of the Nile as well. The facility feels very safe, with guards and metal detectors at the front gate and the door. However, aside from the Nile view the location is not great. It is very difficult to walk in Cairo because there are no traffic lights and the flow of cars is endless. And this hotel is not located near anything, so venturing out requires either a taxi or an adventure darting across a major street. With that said, it is relatively close to both the downtown area and the Giza pyramids.

The staff is reasonably helpful but they do not go out of their way for you. We learned the hard way that there are extra charges per person in the party-- we had booked a room with two beds but there was an additional charge for having a second person. The staff did not accommodate at all on this point. The Internet was also very expensive.

The six restaurants featured a variety of world cuisines, including a couple of Middle Eastern / Mediterranean places which is convenient, since eating in Cairo can be tough.

All in all, it was a comfortable, Western-style experience. If that's what you're looking for, it will serve you well. If you want more of an authentic Egyptian adventure, this is not the right place.

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Rooms
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Helpful?
Thank BostonBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 4 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2010

The Grand Hyatt Cairo was a really nice hotel. They had great breakfast and our room had a nice view. I would recommend it!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank new2traveling4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Nile Tower

Property: Grand Nile Tower
Address: Corniche El Nile | Garden City, Roda Island, Cairo 11511, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Cairo
#38 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Nile Tower 5*
Number of rooms: 715
Reservation Options:
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Also Known As:
Grand Nile Tower Hotel Cairo
Cairo Grand Hyatt
Hyatt Cairo
Grand Hyatt Cairo
Cairo Hyatt

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