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Four Seasons Hotel Cairo at Nile Plaza
Ranked #1 of 137 Hotels in Cairo
Certificate of Excellence
Cairo, Egypt
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Recommended”
Reviewed June 12, 2013

One of the best hotels in Cairo
Very good service..very clean..very luxurious..Excellent food...Fabulous Views
There is lack of maintenance...On the swimming pool tiles are aging and need to be replaced...Table ware in zeituni restaurant is aging and looks really bad,...

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmenoufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, July 1, 2013
We would like to thank you for your constructive feedback. We are delighted to learn that your stay was enjoyable and that you were pleased with the level of service offered by our hotel.

Please rest assured that your comments regarding the hotel maintenance have been taken into account.

Once again, please receive our heartfelt thanks for reviewing our hotel and we look forward to welcoming you back to Nile Plaza in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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989 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Cairo, Egypt
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 12, 2013

We live and work in Cairo and we stay at the Four Seasons as an escape. It is amazing in every way. Delicious food, beautiful rooms and the terrace is lovely. Staff is amazing and know all about customer service. This is unheard of in this country. Four Seasons does it best.

Room Tip: Must have a Nile view room!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank houstonflygirl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, July 1, 2013
Thank you very much for your feedback. It is through your positive and constructive feedback that we are able to constantly strive to improve our products and facilities.

Indeed, we are very proud of our employees for their hospitality, professionalism and their eagerness to exceed our guests' needs and wishes.

Thanks again for reviewing Four Seasons Cairo at Nile Plaza and looking forward to welcoming you back soon!
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Malmo, Sweden
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 7, 2013

I did not stay in the Four Seasons but have tried their Lunch Buffet in Zitouni

Entering the hotels is just wow. It's feels grand and very luxurious, I was really blown away.
Zitouni restaurant is some floor up with amazing views over the Nile River.

The buffet featured local food with main courses a la carte for 180 pounds per person. Food quality was very good. Service and the dining experience was sad. Unpolished silverware and glassware, unattentive service (plates not cleared water to refilled), no enquiry about satisfaction just food delivery. There was just one other table occupied which made the whole thing even more odd. At the end no thank you and farewell. What a shame, as the hotel is just amazing.

I hope it was a one off.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 29, 2013

I've stayed here several times. The hotel is located on the main corniche. The service from restaurant waitstaff to housekeeping is impeccable. There are a variety of restaurants to choose from. The Chinese restaurant is especially good. The breakfast buffet offers numerous choices and the food is fresh and displayed well. The hotel bar (named "The Bar") is a bit small and can get crowded. If you can get one of the tables by the windows, there is a great view of the Nile. Even when crowded, the service is outstanding and the waitstaff are very attentive. Concierge services are good as well. I asked about the felucca boat rides across the street and the hotel sent someone to walk across the street with me. No complaints about anything at this hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mina2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, June 3, 2013
Thank you for your very thoughtful comment about Four Seasons Hotel Cairo at Nile Plaza!

We are very pleased to learn that you had a memorable Four Seasons experience. We have shared your comments with our team; there is, after all, no better motivation than your words of praise for a job well done.

We truly appreciate your patronage and we look forward to welcoming you back to Nile Plaza in the near future.
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Dubai, Dubai, United Arab Emirates
1 review
Reviewed May 29, 2013

Hotel staff were excellent. Room was perfect and the overall impression was extremely positive. Hotel limousine service and airport pick-up is ideal for foreign travelers. We cleared passport control in 5 minutes and were then handed over to limo driver who was also very professional. I would come back again, no questions asked.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheikh Yusef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, June 3, 2013
Thank you for your review on TripAdvisor!

I am very delighted to learn that your stay was an 'outstanding' one and that you were very pleased with the level of service offered by our staff. Your praise of the punctuality and professionalism of our team is very much appreciated. Our employees work hard to ensure that our guests receive a memorable Four Seasons experience and your thoughtful comments are evidence of our belief. I will make sure to convey your kind compliments to our team.

Please receive my heartfelt thanks for sharing your feedback with us, and I look forward to welcoming you back to Nile Plaza in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 22, 2013

The hotel is very comfortable. We were kindly upgraded to a junior suite on the 22nd floor. The suite was very nice with a wonderful view. Well equipped. Had dinner at the chinese restaurant and the pekin duck was very enjoyable. Spa very good. Private Guided tours perfectly organised. Efficient and excellent limousine service.
But what makes the hotel very special is the quality of the service. It is simply outstanding. Everybody is so kind and helpful! Special thanks to Sarah.
Prices are reasonable considering the quality of the hotel. This could be an effect of the current political situation which has severely affected tourism.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ludwig63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, May 26, 2013
Thank you very much for taking your precious time to review Four Seasons Hotel Cairo at Nile Plaza.

It was very kind of you to share your feedback about the hotel and I was delighted to learn that all went well and furthermore that our staff left you with lasting and positive impressions. I have forwarded your kind compliments to them, since I believe this is in-line with the spirit of your intentions and thank you for bringing them to my attention. We are proud of our employees who take extra steps to ensure that our guests' needs are met, and who provide the quality of service we promise.

Once again, please receive my heartfelt thanks for sharing your feedback with us, and I look forward to welcoming you back to Nile Plaza in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 20, 2013

This is my third stay in the Four Seasons Nile Plaza since April 2012. Everything about this hotel is perfect from the moment you walk through their doors. What really amazes me is the professionalism of the staff. Although the hotel is considered huge, with too many guests arriving every day, the staff do remember you! In fact, they note down all your preferences into their system and make sure they fulfil all the tiny details that guests require every time they return.
There are two Four Seasons Hotels in Cairo. I tried them both. They are both excellent. However, the Nile Plaza is ultra special. There's nothing like having breakfast in the balcony, which is really big and has beautiful views of the Nile and Cairo.
During my stays. I tried two types of rooms: Four Seasons Executive Suite and Diplomatic Suite. The Executive Suite is 84 sq.m*. It has a Huge balcony, or what could be considered a terrace with a sitting area and a sunbathing lounge chair. Whereas the Diplomatic Suite is larger, 96 sq.m*. but with a relatively smaller, yet still too big, balcony which has a sitting area.
Finally, I would like to express my appreciation to a member of the Four Seasons NP professional Front Desk staff, Mr. Emad Essam, who delivered nothing but excellence in service and attended to my requirements promptly.
*Cited from the hotel's website

Room Tip: Four Seasons Executive Suite and Diplomatic Suite
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hejab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilePlaza, General Manager at Four Seasons Hotel Cairo at Nile Plaza, responded to this review, May 26, 2013
Thank you for your thoughtful note followed your stay at Four Seasons Hotel Cairo at Nile Plaza.

We are indeed very proud to review your praise. We are very proud of our employees for their hospitality, professionalism and their eagerness to exceed our guests' needs and wishes. Our employees work hard to ensure our guests receive a memorable Four Seasons experience, and your kind comments are evidence of our belief. Thank you for your recognition of their efforts and I know they were all very delighted to read your feedback knowing their hard work was appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Cairo at Nile Plaza

Property: Four Seasons Hotel Cairo at Nile Plaza
Address: 1089 Corniche El Nil | Maglis El Shaab, Garden City, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairo
#1 Luxury Hotel in Cairo
#3 Romantic Hotel in Cairo
#3 Business Hotel in Cairo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Cairo at Nile Plaza 5*
Number of rooms: 365
Official Description (provided by the hotel):
Contemporary in design and ambiance, situated near the Nile; set among the Belle Epoque and Art Deco facades of Garden City. ... more   less 
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Also Known As:
4 Seasons Hotel Cairo At Nile Plaza
Four Seasons Cairo
Cairo Four Seasons

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