I booked this hotel very early, before the protests, curfew and travel advisories. I booked a non-refundable rate. I requested a refund from my travel website that I used, www.flightnetwork.com which is a travel site aggregator what used Expedia to book the hotel. The contact at the FlightNetwork contacted Expedia to request a refund since I booked before the protests and travel advisory. After two weeks I was told that the reservation was non-refundable. I called Sofitel and they said I have to call the hotel directly. I contacted the hotel and they responded promptly indicating that they got no such refund request and that they were willing to work with me but they had to get the request from the travel website. I contacted the FlightNetwork again with the contact information I got from the Sofitel hotel directly. They told Expedia to look back into the matter and I finally got my money back. I am willing to bet that Expedia didn't even try to contact the hotel to get the money back, they just said it was a non-refundable rate and took the commission. I appreciate the service levels I got from the Sofitel in Egypt and their understanding on giving me a refund for a non-refundable reservation. I will visit Egypt another time when there are no curfews or travel advisories and will stay at this hotel. Looking forward for that day.
- Official Description (provided by the hotel):
- Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Cairo El Gezirah Hotel Cairo
- Cairo Sofitel