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“Good hotel but not great value for money” 4 of 5 bubbles
Review of Sofitel Cairo El Gezirah

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Sofitel Cairo El Gezirah
Ranked #4 of 139 Hotels in Cairo
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good hotel but not great value for money”
4 of 5 bubbles Reviewed January 1, 2013

The hotel is well located on the southern tip of Gezirah with the Opera metro station a short walk away. We stayed in the Club rooms which did not have much to distinguish them from normal rooms and we were told as much by the Reception staff who said the only difference is "that we have access to the Club lounge". He had no clue about the bath menu and pillow menu that were included with the Club Rooms and we had to ask for the Hermes toiletries that were provided with Club Rooms. We had booked Club rooms thinking that the Club lounge would cut down our meal expenses but that was not the case. The array of food was sparse and not in line with other Club Millesime lounges in Sofitel. The breakfast at the all day dining restaurant was wonderful though. Another short coming is the limited room service menu - very disappointing.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Delamitri68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 6, 2013
Dear Our Valued Guest,

It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.

It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.

Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.

Sincerely Yours,


Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
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English first
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

Sofitel is positioned on the banks of the River Nile and offers great views while enjoying breakfast, lunch, dinner, or a swim in the heated pool and spa. The staff are very friendly and the in-room services are reasonably priced for a 5-star hotel. For those willing to pay, the Sofitel Club services provides all-day benefits, such as an extended breakfast menu, afternoon tea and happy hour, all complimentary. Cairo is a very large city, so although not extremely close to all tourist locations, the taxis in Cairo are very cheap. Cairo is safe, no problems venturing to the Bazaar or other locations at night. Overall, extremely satisfied with Sofitel Cairo El Gezirah and we have made a habit of staying with Sofitel on all our trips.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alexander Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 6, 2013
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

We are also pleased that your experience at Sofitel Cairo-El Gezirah had made you decide to use Sofitel Luxury Hotel’s in any country that you visit, assuring you that you will find the same warmth of Sofitel Ambassadors in any hotel that you will choose for your stay.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 23, 2012 via mobile

It was wonderful time , excellent service and hospitality. It was good food ,nice spa, amazing location , we enjoyed our time. We had our lunch and dinner directly to Nile river, with beautiful view and color reflection during sunset . I recommend this hotel to all the visitors to Cairo . You can had your coffee in room balcony , take nice pictures from there. Don't forget the Kabab restaurant close to Nile river. Also it is easy to walk to Opera house and Midan altahreer to visit the demonstrators. Just came from their , it was safe place , we have been free , no violence , no blood , safe to walk alone anytime . The media exaggerating the political situation , every night we returning back to the hotel at two or three AM. People are friendly , taxi drivers are funny . Exchange in the hotel and ATM machine . We visited the islamic part almoiz street ,Mohamed ali , anderson museum , khan alkhalili , ahmed bin toulon mosque , military museum , national museum which very close to Midan altahreer . We took amazing pictures , no threat no violence no rape no theft , but there is noise and pollution .
Thanks to the staff and management
Dr Adel Aloffi from Bahrain

Stayed December 2012
Helpful?
2 Thank Aloffi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, December 30, 2012
Dear Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor.

We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

I have lived in Cairo and no other hotel I have stayed in offers a building that truly celebrates the Nile through it's design features, views and architecture.

Great service in the club lounge on the 16th floor- perfect local breads and salads and the attention to detail from the team was outstanding. My Egyptian husband was taken back to the favourite tastes and smells of his youth, through their efforts to be sure we ate exactly what we wanted and had the best of local warm breads and varied fruits.

I have never been to a gym or pool with a better view in Egypt. The towering wooden roof in the central hall - Ottoman style and the variety of flower displays all reflect a hotel that goes beyond the 'norm'. Staff create a feeling that reflects their respect for Egypt and their attitude that your enjoyment and comfort is something of personal importance to them. We watched Kingfishers and Heron's fishing in the Nile as we swam in the pool, all in total peace, with no noise, whilst being as central as we could be to the cafes and heart of the city.

The extensive use of glass throughout the building means you are never far from a beautiful view and natural light- a classic hotel celebrating an inspirational city.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoseSaleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, December 18, 2012
Dear Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Yourdetailed feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

the hotel was generally clean, except for the balcony, which was extremely dusty mainly because of the dusty city itself. the room was comfortable and we got a high floor. we were still able to hear the very loud touristy boat goes by periodically the whole night.
location of the hotel was rather central.

just walk out to the street to grab a cab to wherever you wanna go. its much cheaper even if you dont take the metered cab. the price is like triple of what you are gonna pay outside.

great to have security at the hotel but it gets annoying when they judge you as u check in. just because we end our backpacking trip at the hotel and we waltz in not dressed well, it would be nice if we are treated like any other paying guests.

dining at the hotel is value for money i think. esp for breakfast and the breakfast from the roomservice menu.

it was a pleasant stay in all. i wont mind going back agian

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pokmarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, December 16, 2012
Bonjour!

First of all thank you for your nice comment! The whole Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.

Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipperary, Ireland
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

Due to a mix-up in travel plans, I was booked into the Sofitel in Zamalek for six nights. This is full-on five-star. The magnificent foyer convinces one immediately that there is a pride in what they are doing here.
It's right on the Nile which provides a terrific "riverscape" at night. The pleasure boats can be a colourful distraction or a noisy nuisance, depending on your mood. The restaurants are excellent, if somewhat expensive - the waiters (no female waiting staff!) are mature, well-groomed and very well trained - "Bonjour" and "Bon apetit" might be the extent of their French but it sounds good!
The Buddha Bar, sporting an enormous 40-ft Buddha is nice but too quiet for an Irishman and the prices would caution against "going on a tear" as we would say.
Breakfast in the main dining room is a wonderful experience bordering on the sinful - avail of a huge range of foods while gazing out on the Nile as the early morning mist (smog?) lifts.
I thought that the Sofitel was a great experience - the bedroom was huge and had 24/7 wifi and a really good working area. I'd certainly go back to this haven - if the company pays again!

J.J. Killian

Room Tip: Go up the floors to 23/24/25 and get the fantastic night views of Cairo. I found the rooms to be ver...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, December 16, 2012
Dear Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed December 3, 2012

We stayed in a room facing the Nile on the 2nd floor. The noise from the Nile was intolerable. all night boats carrying partiers blasted arabic music in competition with each other. There are no rules to limit volume of music or number of boats that can blast it out at one time. As well there was a night club beside the hotel that also blasted music. I would not recommend this hotel unless you are deaf.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank harp12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, December 9, 2012
Bonjour Valued Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Cairo- El Gezirah. I am sorry that your experience did not meet your expectations with regard to your recent stay, please allow me to express my sincerest apologies.

We have noted that the noise coming from the Nile boats has caused you a dissatisfying stay, in this regard kindly be informed that we are presently in negotiation with the Cairo Governorate to try to put rules for these boats to avoid disturbing guests’ stays.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback was very important to us. Please rest assured that we took the appropriate measures and addressed the problem to prevent future occurrence.

We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours,


Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Cairo El Gezirah

Property: Sofitel Cairo El Gezirah
Address: 3 El Thawra Council St Zamalek, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Cairo
#2 Spa Hotel in Cairo
#2 Romantic Hotel in Cairo
#4 Luxury Hotel in Cairo
#6 Business Hotel in Cairo
#16 Family Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Cairo El Gezirah 5*
Number of rooms: 433
Official Description (provided by the hotel):
Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more   less 
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Also Known As:
Sofitel Cairo El Gezirah Hotel Cairo
Cairo Sofitel

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