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Le Meridien Heliopolis
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Reviews (521)
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Reviewed December 20, 2013

It is all about first impression! from meeting at Cairo airport through arriving to the hotel, welcomed by the door man, nicely escorted to the reception and finally moving to the club floor, and welcomed by the reception staff, it was all warm and friendly interactions. then the very comfortable room with easy access to all rooms' facilities including internet, safe box, TV.....etc.
Should you wish to discover the area around the hotel, not a big deal!! just contact the concierge and in no time they will get you a taxi. The hotel is about 15 minutes away from City Stars a huge shopping mall and a very large food court, and it was worth going there.

  • Stayed: December 2013, traveled on business
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Thank HamdyKhalaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelly O, General Manager at Le Meridien Heliopolis, responded to this reviewResponded December 27, 2013

Dear Valued Guest,

Thank you for posting your feedback on your overnight stay at Le Méridien Heliopolis. We were delighted to note that we have made a good impression on your first visit to our Hotel and that you will recommend it to your friends.

It was a pleasure to us knowing that you have appreciated our services and facilities.
Your kind comment regarding our staff being friendly is very much appreciated, and your wonderful experience was shared with the Executive Team as it is certainly gratifying when efforts are acknowledged by our guests.

Once again, we thank you for your positive review and look forward to the pleasure of counting you among our most loyal customers.

Kind regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Stayed here for one night

Hotel rooms are spacious, well decorated. Disappointed that there was no wi-fi. The wi-fi dongle was placed in an extremely isolated place that wasn't near a desk.

The hotels food was average. The waiters were absolutely clueless - told them in 3+ languages (even once in Arabic) that we wanted pasta with vegetables mixed into the sauce. They brought us pasta with sauce and a random salad on the side.

It took only 10 minutes to get to the airport from the hotel; despite rumors of legendary traffic during peak times we encountered nothing. Surprised they are building a Le Meridien in the airport - seems unnecessary considering the proximity of this hotel

  • Stayed: November 2013, traveled with family
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Thank McKConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelly O, General Manager at Le Meridien Heliopolis, responded to this reviewResponded December 16, 2013

Dear Valued Guest,

Thank you for selecting Le Méridien Heliopolis while recently visiting Cairo and I really apologize that your stay was not up to your expectations and kindly request you to reconsider staying with us again in the future.

I was deeply concerned by your comments. Rest assured that I have conveyed your remarks to the Department Heads concerned for their immediate corrective actions. Rest assured that we will engage in our ambitious renovation beginning of year 2014, the renovation will definitely eliminate some of your comments mainly the Wi-Fi in the rooms with new features.

Once again, we thank you for your motivating feedback; it will be our pleasure to have you with us again and to welcoming you back soon.
Kind regards,
the Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Having stayed in this hotel at the courtesy of Egypt air . The staff of the hotel were very kind and very hospitable. The room was excellent even comfortable, every basic homely needs were at hand. Thanks to the support from the reception my fear of missing my flight was laid off! The food at the restaurant was averagely good. I will recommend hotel meridian Heliopolis to travellers to Egypt. Wishing you alla happy stay in Egypt.

  • Stayed: September 2013, traveled solo
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Thank Megahatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCairo, General Manager at Le Meridien Heliopolis, responded to this reviewResponded September 23, 2013

Dear Valued Guest,

It is a real pleasure to learn that you have enjoyed your stay at Le Méridien Heliopolis as reflected by your positive review. We were delighted to serve you and we're glad that you had a good experience and were satisfied with the accommodation, food, and particularly reception staff.
Our aim is to deliver the best and we will always make every effort to make your future stays as comfortable and pleasant as possible. Again we thank you for your support and we hope to be of service to you soon.
Kind regards, The Hotel Management

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Reviewed September 19, 2013

Though this hotel is rated as 5 Star but I am sure it fits well with a Four start tag. Actually many of the 3 Star hotels in US are much better than this hotel. May be it is a 5 Star rating as per Egypt standards! The staff are very friendly gentle in their approach to customers.
I had few issues such as the internet did not work due to a bad LAN cable, The In-room-Safe never worked though the attendant made several efforts to replace it but finally did not do. Also the coffee making flask did not work and got it replaced within 5 minutes. My concern is, when it is 5 Star hotel all things MUST work upon we check into it. It is not the customer who has to check each and every amenities and get it repaired/replaced. The valuable time is lost in this process.

  • Stayed: September 2013, traveled with family
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Thank GGanji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelly O, General Manager at Le Meridien Heliopolis, responded to this reviewResponded September 21, 2013

Dear Valuable Guest,
First let me thank you for staying at Le Méridien Heliopolis and for posting a review on our Hotel while recently visiting Cairo. I was deeply concerned by your comments. Rest assured that I have conveyed your remarks to the Department Heads concerned for their immediate corrective actions. I would have appreciated your reporting this matter to the Duty Manager or any of the Management Team, who would have taken the appropriate measures to resolve any issue. Kindly consider this visit as a one-time disappointing experience. We look forward to the pleasure of being of service to you again soon. The Hotel Management

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Reviewed September 7, 2013 via mobile

Stayed for about 5 nights in le meridien Heliopolis during our egypt holiday. Nice property , good service , helpful staff.

There is an Indian restaurant very close by to this hotel and it also does delivery in the hotel which was nice as I can't live without Indian food for more than 1-2 days.

Rooms were nice, nothing fancy but met all the basic requirements.

May be the only disadvantage of this hotel is the location. It is a bit far away from the city center and so one needs to budget some extra time for sight seeing especially because the traffic is really bad during peak hours.

Overall a good hotel !!!!!

  • Stayed: December 2012
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Thank JI009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCairo, General Manager at Le Meridien Heliopolis, responded to this reviewResponded September 9, 2013

Dear Valued Guest,

First let me thank you for choosing Le Méridien Heliopolis Hotel and for sharing your feedback with us through TripAdvisor.

We are delighted to note that you have enjoyed your stay and appreciated Le Méridien Heliopolis services. Your kind comments concerning our Staff for being friendly and helpful are greatly respected. Staff Members wish to thank you for your positive feedback. We will always welcome the opportunity to being of service to you and look forward to welcoming you back soon in the very near future.

Kind regards, the Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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