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“Rude staff”

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Sonesta Hotel, Tower & Casino Cairo
Ranked #35 of 139 Hotels in Cairo
Reviewed December 22, 2012

I was taken to this hotel by egypt air during my transit. They refused to give us rooms until we had breakfast even though most of us just wanted to get some sleep. After that,this old guy who was giving out the room keys said I had to share a room with some girl I didn't know and when I refused, he moved on to other people and acted like my group didn't exist. He didn't give the keys until we screamed at him. People like him really need to learn how to treat customers. Even though we were brought there by egypt air we are still customer and should be given excellent service.The rooms are are beautiful, but I would not recommend this hotel to anyone because the service is nt worth it.

  • Stayed: December 2012
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Thank rabia_boss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded December 24, 2012

Dear mr. Rabia,
please do accept our apology for your bad experience.
It will be most helpful if you let us have more details about the date of arrival and departure and the arrival time.
We do hope that you will accept our apology and give us another opportunity to be able to welcome you at Sonesta hotel tower and casino Cairo.
Best regards,
Haguer Nassar

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305 - 311 of 577 reviews

Reviewed December 13, 2012

i had stayed there for 10 days, and my business place was Heliepolis. Hence this is the best 5 star hotel available near Heliepolis. Rooms are good and my travel time to work is also less. Avoid taking any soveniour or any goods from the hotel, they charge too much. I had to take a vodafone sim, which is actually free, they charge me 50 Egyptian Pound.
Also dont take a ride to Pyramid from the hotel. You can get cheap and good options outside.

Also food is average. A vegetarian like me, would end up eating only salad and speghetti or Pizza. No choice of Indian food. Not upto the mark.

However room services is very prompt and service staff were very polite. Overall i had good stay !

Room Tip: Don't use hotel cab services.
See more room tips
  • Stayed: June 2012, traveled on business
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Thank AJAY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded December 16, 2012

Dear Guest,
Thank you for taking the time to write a comment about your experience at our Sonesta hotel tower & casino Cairo, we are delighted to read that you appreciated the service.

We have noted your comments regarding food options, SIM card,limousine taxi service.
We have added a vegetarian buffet selection.
Normally limousine rentals for hotels are higher than the regular taxi
it would help if you would let us know if you take the limousine service or a regular passenger taxi
looking forward to welcoming you again at our hotel Sonesta Hotel Tower & Casino Cairo
Kindest regards,
Haguer Nassar

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Reviewed December 1, 2012

far from Cairo center & Zamalek - so far from traffic jam - and on the way to the airport

convenient location, professional and friendly staff, clean, and good value for money.
I would recommend that hotel for business trip.
Good lebaneses restaurant - free internet (wifi works well mostly at the lobby)
reception efficient (very helpful for train or car booking )

Room Tip: ask to be in their new building
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  • Stayed: November 2012, traveled on business
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Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded December 2, 2012

Dear Patrick P,

Thank you for your review , we are happy you found our hotel convenient for you and you enjoyed our Lebanese restaurant , hope to host you soon at our hotel again

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Reviewed November 30, 2012

Stayed here for 9 nights.

Good thing is it is near to airport and if you have work in Heliepolis and Nazr City area it is good to stay. Rooms are good and comfortable. There are a lot of restaurants in the hotel which gives you good options to eat. If you want to eat out you may walk about a km for the nearest market or take a cab to Star City Mall

I was disappointed with the room service. They took my order and then forgot about it. I had to remind again after an hour and they told me that the kitchen is closed now. Finally had my dinner at 12:30 in the night
Breakfast variety was good but quality was not up to the mark. I have had better breakfast at lesser priced hotels in Cairo.

I found the hotel to be OK and prices slightly higher for its services. There is nothing to make me go back when I visit Cairo again. I might explore other options first.

  • Stayed: October 2012, traveled on business
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Thank Aman N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded December 2, 2012

Dear Aman N,

Thank you for sharing your opinion with other readers and we apologize for the inconvenience you had due to the room service mistake , I hope you give us the chance to host you one more time in order to experience a better stay

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Reviewed November 20, 2012

Ok you may not even believe this review but this is a fact - the hotel checked in 3 of us in a bed with 2 rooms!
when we saw this, we went down to the reception to ask what the hell this was about, we were told to call room service who would provide an extra bed
we kept doing this till 4am and nobody turned up and one of us had to sleep on the floor
as unreal as it may sound, i was shocked that this is the so called "5 star" service
complained at check out to the reception but that didnt seem to make a difference

the other horror story was rudeness of the breakfast, ask them for a coffee and they get angry at u!!!

in short DONT EVER stay at this pathetic hotel

  • Stayed: October 2012, traveled with friends
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2  Thank jraja1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 26, 2012

Dear Valued Guest,
Thank you for taking the time to write your review about Sonesta Hotel, Tower & Casino Cairo.

Reference to your comments, we kindly ask your good self to contact us on ower e-mail shown on our website to provide us with more information regarding your stay including the reservation date, room number and booking name, once we receiving your communication an investigation will take place in order to know the findings.

Again we thank you for your time and corresponding and waiting for your kind e-mail.

looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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Reviewed November 13, 2012

I stayed at this hotel from 3rd Nov 2012 till 15th Nov 2012 in room 516, it was within my business geographical area that's why I decide to be there.
In general the hotel is good with varieties of restaurants and entertained programs, the only incident I faced is impolite treatment from gate guard when he asked for security check and it was the first time during the long stay.
I expect an answer from the management and to taught their employees how to deal with customers.

Room Tip: Well, I used to be in the old tower which is good, however I heard that the new one is much better.
See more room tips
  • Stayed: November 2012, traveled solo
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Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 14, 2012

Dear mr. Mohamed,
First of all thank you for taking the time to write your review about Sonesta hotel tower and casino cairo and your appreciation for the room & restaurants
Regarding your comments about the securite attitude, a corrective action had been taken
please accept our apology and we will be glade if you gave us the opportunity to serve you in a way to meet your expectation
looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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Reviewed November 6, 2012

the old building is realy old room with even no mirror and the bathroom is not clean ,
not take the old building ,
the staff they try to take the rent more than one time from me .
location is near the airport .

Room Tip: dont take the old building , ask thim or the travel agencey , they well not tell you like what they...
See more room tips
  • Stayed: October 2012, traveled solo
    • Value
    • Location
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Thank classic25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 6, 2012

Dear Value Guest,
Thank you for taking the time to post your review about our Sonesta hotel Tower and Casino Cairo
Regarding your comments about the rooms there are some rooms are already renovated and the rest will be in process more over we have the New Tower with it's New Rooms where you can booked easily
We kindly ask you to send us more information about your previous stay please accept our apology and we will be glade if you gave us the opportunity to serve you in a way to meet your expectation
looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel, Tower & Casino Cairo

Address: 3 El Tayaran Street, Nasr City, Cairo 9039, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Casino Hotel in Cairo
#12 Spa Hotel in Cairo
#25 Business Hotel in Cairo
#30 Luxury Hotel in Cairo
Price Range: $94 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sonesta Hotel, Tower & Casino Cairo 5*
Number of rooms: 409
Official Description (provided by the hotel):
The Sonesta Cairo's 409 spacious guest rooms and suites offer a variety of luxurious amenities. A room on the executive floors offer exclusive lounges and 24-hour concierge service. The poolside bar and full-service spa with a Turkish steam bath are heavens for relaxation. After the pampering, the hotel offers several options at its gourmet restaurants serving Italian, Lebanese, Japanese, or French cuisine. One of the best Cairo hotels, the Sonesta is ideal for both business and leisure travelers. ... more   less 
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Also Known As:
Sonesta Hotel, Tower And Casino Cairo
Sonesta Hotel, Tower & Casino Cairo Hotel Cairo
Sonesta Cairo Hotel
Sonesta Hotel Cairo
Cairo Sonesta

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