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“unbelievable third class hotel, RUDE staff”

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Sonesta Hotel, Tower & Casino Cairo
Ranked #34 of 144 Hotels in Cairo
Reviewed November 20, 2012

Ok you may not even believe this review but this is a fact - the hotel checked in 3 of us in a bed with 2 rooms!
when we saw this, we went down to the reception to ask what the hell this was about, we were told to call room service who would provide an extra bed
we kept doing this till 4am and nobody turned up and one of us had to sleep on the floor
as unreal as it may sound, i was shocked that this is the so called "5 star" service
complained at check out to the reception but that didnt seem to make a difference

the other horror story was rudeness of the breakfast, ask them for a coffee and they get angry at u!!!

in short DONT EVER stay at this pathetic hotel

  • Stayed: October 2012, traveled with friends
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2  Thank jraja1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 26, 2012

Dear Valued Guest,
Thank you for taking the time to write your review about Sonesta Hotel, Tower & Casino Cairo.

Reference to your comments, we kindly ask your good self to contact us on ower e-mail shown on our website to provide us with more information regarding your stay including the reservation date, room number and booking name, once we receiving your communication an investigation will take place in order to know the findings.

Again we thank you for your time and corresponding and waiting for your kind e-mail.

looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 - 328 of 597 reviews

Reviewed November 13, 2012

I stayed at this hotel from 3rd Nov 2012 till 15th Nov 2012 in room 516, it was within my business geographical area that's why I decide to be there.
In general the hotel is good with varieties of restaurants and entertained programs, the only incident I faced is impolite treatment from gate guard when he asked for security check and it was the first time during the long stay.
I expect an answer from the management and to taught their employees how to deal with customers.

Room Tip: Well, I used to be in the old tower which is good, however I heard that the new one is much better.
See more room tips
  • Stayed: November 2012, traveled solo
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Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 14, 2012

Dear mr. Mohamed,
First of all thank you for taking the time to write your review about Sonesta hotel tower and casino cairo and your appreciation for the room & restaurants
Regarding your comments about the securite attitude, a corrective action had been taken
please accept our apology and we will be glade if you gave us the opportunity to serve you in a way to meet your expectation
looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

the old building is realy old room with even no mirror and the bathroom is not clean ,
not take the old building ,
the staff they try to take the rent more than one time from me .
location is near the airport .

Room Tip: dont take the old building , ask thim or the travel agencey , they well not tell you like what they...
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  • Stayed: October 2012, traveled solo
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Thank classic25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 6, 2012

Dear Value Guest,
Thank you for taking the time to post your review about our Sonesta hotel Tower and Casino Cairo
Regarding your comments about the rooms there are some rooms are already renovated and the rest will be in process more over we have the New Tower with it's New Rooms where you can booked easily
We kindly ask you to send us more information about your previous stay please accept our apology and we will be glade if you gave us the opportunity to serve you in a way to meet your expectation
looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

Typical seen through Cairo hotels. Impressive lobbies, lots of movement. A lot of restaurants. But the rooms need some investment.
We stayed here only for 1 night in our way from Luxor night before to the airport the next morning.
Took hours to check in.
Room was old, with démodé furniture. Lobby was packed with people. Also at breakfast hour, the restaurant was full.
We had dinner at the Lebanese restaurant. Is very good, and they have a live show of singers and an odalisc. it was a pleasent surprise.

If you are staying for the night because is close to the airport, deal with it. Still, there should be better places to stay.

Stayed: November 2011, traveled as a couple
Thank Vacationeer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded November 1, 2012

Dear Guest,
Thank you for taking the time to write a comment about your experience at our hotel Sonesta hotel tower & casino Cairo, we are delighted to read that you appreciated the food at the Lebanese restaurant Ba'alBak
Regarding your comments about the rooms there are some rooms are already renovated and the rest will be in process more over we have the New Tower with it's New Rooms where you can booked easily
looking forward to welcoming you to Sonesta Hotel Tower and Casino Cairo
Kindest regards,
Haguer Nassar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

We stayed in this hotel as a part of the a group tour, thus even though far from the main city we found it a good place to stay. No Indian restaurants in the vicinity so we had dinner at the italian restaurant. I must say it was one the best italian restaurant. The rooms were large and clean, the staff though minimal was helpful.

  • Stayed: November 2011, traveled as a couple
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Thank Ajay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded October 22, 2012

Dear Guest,
Thank you for taking the time to write a comment about your experience at our hotel Sonesta hotel tower & casino Cairo, we are delighted to read that you appreciated the service, the food and the accommodations.
We hope to see you again soon at Sonesta hotel tower & casino Cairo

Kindest regards,
Haguer Nassar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

We stayed here for three nights at the beginning of August. From reading this we must have stayed in the old section of the hotel. Yes, the bathrooms were a little "tired" but the room was clean, bedding always fresh and, most important, the bed and pillows were firm. Oh, and a big plus, never hear a single noise. There were three of us so when we asked for a roll-away bed, there was no problem and one was brought right away. We had to ask for more towels, as they had only provided for two people, and each time they came within minutes. The staff was always friendly and helpful. Since we were touring we didn't have any time to use the other amenities so I can't speak of them. However, we found the breakfast good and filling...although both mornings we went there was no one manning the omelet station, so we didn't have one, but that was fine. One night we ate the buffet for the end of that days fasting for Ramadan...food was very good. On the morning we left our flight was at 0400 and the hotel provided us with a boxed breakfast to take to the airport...nice touch.
I'm sure if we would have stayed in the newer tower I would have given a much better review but in the end it was clean, quiet and the beds were great. Can't ask for much more than that!
Oh and we had no problems with wifi and phone service.

ps...the cream of mushroom soup was the best I've ever had and if the chef ever wants to part with the recipe I would love to try it at home.

Room Tip: I guess like the others I would ask for a room in the new tower as we faced what appeared to be an a...
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  • Stayed: August 2012, traveled with family
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Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded October 4, 2012

Dear Guest,

What a pleasure to read these wonderful comments on Tripadvisor and to hear that you have enjoyed your recent stay with us!
We take your feedback seriously about the breakfast and the omlette station we are really sorry for that and an action will be taken
once again Happy to hear that you enjoy your stay in our Sonesta hotel tower and casino cairo and wishing to serve you soon in our Hotel
Thanks and best regards,
Haguer Nassar

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Reviewed September 23, 2012

If you must stay at this hotel, I strongly advise you upon check in ask to stay on the NEW TOWER, stay farrrrrr farrrrrr away from the OLD TOWER, I mean FARRRRRRRRRRRRRRR away. Rooms in the OLD TOWER are sooooo gross that you'll remember for the rest of your life. This hotel experience has definitely been the worst in my entire life. I thought i was checked into a motel. So started off with the minute I walk into this room, this combination of cigarettes and moldy smell was so strong that I couldn't even breathe, carpets looked like it's been there for about 30 years without being cleaned. So without even going further, I immediately turn to look at the bathroom, and it was just absolutely terrible. First thing I noticed was outside of the toilet bowl was full of spots, including the bathtub was full of stains, shower head was covered with molds. Towels looked like already used restaurant rags. (I wish I have a photo to show you all so some people don't think I'm over exaggerating things). But after I notify the staff, instead of having me to move to a different room, they sent up a housekeeping to try to clean up the room again, and worst part was when the housekeeping arrived, she gave me a look as if there was nothing wrong with it. All I want to say is this hotel definitely did not meet the brand standards, not to mention " FIVE STAR ". Unfriendly staffs, language barrier with the staffs, lack in managements. This place definitely have to be reevaluated by the quality assurances.

Room Tip: whatever you do, just make sure you stay at the NEW TOWER. Stay away from the Old TOWER.
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  • Stayed: September 2012, traveled with family
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1  Thank Nuvoamazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany S, Public Relations Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this reviewResponded September 27, 2012

Dear Value Guest,
Thank you for taking the time to post your review about our Sonesta hotel Tower and Casino Cairo
We are really sorry that we didn’t provide the service to your satisfactory level
Your comments has not gone unnoticed and a serious action will been taken
We kindly ask you to send us some information about your stay again please accept our apology and we will be glade if you gave us the opportunity to serve you in a way to meet your expectation
Please contact us through our publish email on the website looking forward to hear from you soon as well to host you in the near future please accept our best regards the management team
Thanks and best regards,
Haguer Nassar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel, Tower & Casino Cairo

Address: 3 El Tayaran Street, Nasr City, Cairo 9039, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Casino Hotel in Cairo
#12 Spa Hotel in Cairo
#25 Business Hotel in Cairo
#28 Luxury Hotel in Cairo
Price Range: $94 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sonesta Hotel, Tower & Casino Cairo 5*
Number of rooms: 409
Official Description (provided by the hotel):
The Sonesta Cairo's 409 spacious guest rooms and suites offer a variety of luxurious amenities. A room on the executive floors offer exclusive lounges and 24-hour concierge service. The poolside bar and full-service spa with a Turkish steam bath are heavens for relaxation. After the pampering, the hotel offers several options at its gourmet restaurants serving Italian, Lebanese, Japanese, or French cuisine. One of the best Cairo hotels, the Sonesta is ideal for both business and leisure travelers. ... more   less 
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Also Known As:
Sonesta Hotel, Tower And Casino Cairo
Sonesta Hotel, Tower & Casino Cairo Hotel Cairo
Sonesta Cairo Hotel
Sonesta Hotel Cairo
Cairo Sonesta

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