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“Fantastic staff, fantastic room” 5 of 5 bubbles
Review of Sonesta Hotel, Tower & Casino Cairo

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Sonesta Hotel, Tower & Casino Cairo
Ranked #33 of 139 Hotels in Cairo
Liverpool, United Kingdom
Level Contributor
7 reviews
“Fantastic staff, fantastic room”
5 of 5 bubbles Reviewed January 28, 2012

We recently travelled to Egypt and our travel agent Egypt Today Travel offered us this hotel. We weren't sure at first because it looked a bit big and bold, but actually it was the perfect choice. Great location to get from the airport and the hotel itself, the staff, the service and the restaurants were first class. Would definately go back

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KarenJ6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, February 1, 2012
Dear KarenJ6


Thank you for taking the time to write these nice comments; we do value every review from our guests as it helps us meet your expectations. We are happy and proud of our staff that helped in making your stay a superb one. Can not wait to host you again soon at our hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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555 reviews from our community

Traveler rating
    202
    155
    119
    48
    31
See reviews for
66
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263
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Beirut, Lebanon
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 26, 2012

The reception staff are great and welcoming. Probably one of the greatest staff in a hotel in Egypt. The hotel has a free limousine service to get you to the airport, but probably sometimes you have to tip your way to it, don't know if this is standard procedure.
I stayed in an executive suite room, the room is spacious and nice. Room service cleaned the room well everyday, though i think the carpet needed some work. The carpets on the floor should be changed to give the room a majestic look, instead it just made a great room look dull.
I think additional services should be made available in the rooms, maybe something to make tea?! safe?
I cant say anything about the location because all my trips were nearby, except when i took a taxi to the pyramids and the national museum and back to the hotel to catch my plane all in the morning hours till 3-4 PM.
This brings us to the food, serious work should be done on the menus. Not the taste but on the available options, what they had can be found in hotels with lesser star ratings.
Overall the hotel is average for a 5 star, but the staff are great and with a little work they can live up to the 5* rating.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kamikazelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massy, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 21, 2012

I'm really disappointed by this hotel. The lobby is nice with marble, but the corridor is dim lit and needs a good painting.
The room is not impressive, no guest booklet, old-fashioned furniture, old TV (ray tube in 2012!) with channels dropping even now and then, and smells like moisutre. Good point though, hte wifi is FOC.

  • Stayed January 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 26-BS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, February 1, 2012
Dear 26-BS

Thank you for posting this note on tripadvisor. We are sorry you feel disappointed by the room. Further we are constantly working on maintenance programs to enhance the looks of the hotel. We hope to gain your understanding and we would be very happy to welcome you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 12, 2012

We arrived mid-afternoon and after checking in needed something to eat. The only place that seemed to be open was Fauchon, a fancy French-style coffee-shop in the lobby. I ordered a shrimp and vegetable tart and after about 45 mns (I am not joking) a plate arrived with four fried shrimp alongside a slice of white toasted bread with lukewarm carrot and celery on top. For that and a cup of mint tea (waiting time about 15 mins) I paid about 10 euro.
Both my daughter and I had difficulty getting into the room using the electronic key. When I asked for help at reception another guest agreed that she also had difficulty. They reprogrammed our cards and a staff member accompanied us to our room where of course the key worked on the second try. The staff member made me feel like a fool rather than being apologetic.
Breakfast at 6 am was fine and the waiter had fried eggs freshly cooked for us. Convenient for the airport.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Angelalilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

The hotel's Welcome Service at the Cairo Airport, just 10 minutes from the hotel, assists with visa, passport and luggage, then escorts guests right to the hotel in a complimentary limousine.

Room Tip: Rooms on the highest floors are the best
See more room tips
  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tasaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed January 6, 2012

We stayed here on the last night of our week long stay here 2 days ago. Summary of our experience - poorly cleaned rooms, bugs, no heating, stained sheets and furniture from the 1970s. More like a 2 star.

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Qtraveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, February 1, 2012
Dear Qtraveler67

Thank you for taking the time to write of your review . It is always disappointing to read a negative review and we do apologize for the bad experience you had during your stay and please give us the chance to make it up for you at your earliest convenience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

Me and my wife have just retrurned today from Egypt, we initially stayed in Cairo and chose Sonesta Hotel, even though I've seen better hotels, but sonesta has a lot going for it. It's location is brilliant. about 20 mins from the airport and costs 20 EGP. They also offer a free shuttle service from the airport which needs to be sorted via email prior to the arrival.
they have Wifi in the lobby and internet in the rooms. The only thing I'd say is their deals don't include b'fast, we didn't realise and ended up paying £30 for very average b'fast. City star mall which is Cairo's best mall is about 30 mins on the taxi. all in all a good hotel!

Room Tip: arrange their free shuttle service from the airport ... saves all the hassle of speaking to the taxi...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Asad U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, February 1, 2012
Dear shankyt


It is always a pleasure to receive such positive and nice comments from our guests, thank you for sharing your nice experience with our readers; we are very happy you enjoyed the service provided by our staff, and that our guest room’s standards met your expectations.

We will appreciate having you as a regular guest at our hotel and hope to host you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel, Tower & Casino Cairo

Property: Sonesta Hotel, Tower & Casino Cairo
Address: 3 El Tayaran Street, Nasr City, Cairo 9039, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cairo
#11 Casino Hotel in Cairo
#25 Business Hotel in Cairo
#30 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sonesta Hotel, Tower & Casino Cairo 5*
Number of rooms: 409
Official Description (provided by the hotel):
The Sonesta Cairo's 409 spacious guest rooms and suites offer a variety of luxurious amenities. A room on the executive floors offer exclusive lounges and 24-hour concierge service. The poolside bar and full-service spa with a Turkish steam bath are heavens for relaxation. After the pampering, the hotel offers several options at its gourmet restaurants serving Italian, Lebanese, Japanese, or French cuisine. One of the best Cairo hotels, the Sonesta is ideal for both business and leisure travelers. ... more   less 
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Also Known As:
Sonesta Hotel, Tower & Casino Cairo Hotel Cairo
Sonesta Hotel, Tower And Casino Cairo
Sonesta Cairo Hotel
Sonesta Hotel Cairo
Cairo Sonesta

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