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“Good Service”
Review of Le Passage Cairo

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Le Passage Cairo
Ranked #2 of 138 Hotels in Cairo
Certificate of Excellence
UK
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Service”
Reviewed January 1, 2013

As part of my ticket to South Africa on Egyptair, I was booked into this hotel while in transit. Upon our arrival at Cairo International airport the shuttle bus was waiting for us. We were checked in immediately and everthing was explained to us. Our bags were taken to our rooms, which were very spacious and clean. All 3 meals were a buffet but there was a huge variety and very tasty. The staff were very attentive, friendly and helpful even though they were aware that we were there only for the day. . When it was time to leave, the shuttle bus was waiting for us and dropped us outside departures. The hotel grounds and gardens and pool area were well maintained and everythig was very clean. Ideal place to stay for day trips to the sphinx and pyramids and it is a 10 min drive to the airport. Ensure that you have cash to pay for any day trips as they do not accept credit cards.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Janinajes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
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Doha, Qatar
Level 6 Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 1, 2013

What is this place doing wasted on airport road? A great pool, a children's playground, a spa, casino, restaurants, and shops, this place is really a nice gem in the vicinity of the airport. We spent our last day there in order to catch a wee-morning flight and it was worth it. The Italian place inside was a bust - bland food and poor service - but the other aspects were great. We were put in our room right away and there is shuttle service to the airport 24 hours a day with just a quick phone call.

Room Tip: None of them have a super view as the area around the hotel just isnt great.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JutWags7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSA
Level 6 Contributor
117 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed December 19, 2012

I was booked in the Hotel by Egyptair for 7 hours transit. I arrived in cairo airport at 7 am after a long 12 hours overnight flight. I found the hotel shuttle bus waiting in the designated area. In 10 minutes we were in the Hotel. Inspite of having 3 free receptionists; they declined to check guests with voucher except with one of them. We reached to receptionist; but she apologised that the room would be ready in half an hour. We went to the Restaurant for breakfast . The breakfast was open buffet and was extremely nice and delicious with a lot of varieties to choose.
We spent one hour hoping the room would be ready, but the receptionist said another 10 minutes. After 3 hours of my arrival,I had to find somebody in Adminstration as my flight time is approaching; it's rediculous to spend half my time in hotel waiting in the lobby. A lady from a back office moved around and made some calls, promised in another 10 minutes the room would be ready. I got the room in theback yard of the hotel negotiating a lift, stairs, several corridors, the garden, swimming pool and difficult unpaved pathways to reach our junk place.
The room was simple, basic, poor lighting, Electricity plug was without cover, a lot of bare wires coming out, very dangerous to use. The bed was very narrow and definitely is not for double. The housekeeping cleaning next room turned their TV to maximum with an interconnecting door and thin walls, you can hear the noise clearly. I had to alert them that we need some sleep, he lowered the sound a bit. Then came another male housekeeper arguiing with his friend in a very loud voice.
Really, I would never voluntarily come to this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DrMedhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandefjord, Norway
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 28, 2012 via mobile

The hotel is not what it used to be. Remember when this was the Movenpick hotel, now is it just a hotel lacking of maintenance and poor service.
For a few hours waiting is it OK, but I would not chose this hotel for vacation in Cairo.
When ordering a cup of black coffee, have patient. It took only 45 minutes to brew it!

  • Stayed November 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank toojens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salmiyah, Kuwait
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 19, 2012

good budgetary hotel but not outstanding....

My stay was almost an overnight stay

I kept the "Do not disturb" hanged outside on the door knob

However, I was astonished to find the room service staff opening the door and approaching the bed (she was almost 1 meter away from my bed)

that is really a shame

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ffahmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level 5 Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 17, 2012

A few points which I don't like:
- you have to pay in advance and they don't give an invoice!?!
- Breakfast was included and when I wanted to have breakfast they said it's extra pay?!?
- there are works in parts of the hotel: noisy!!
- wedding parties at night cause a lot of noise

The hotel is overpriced.

Transfer to airport free.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 27, 2012 via mobile

this was a transit stay due to delay of plane. Check in was fast even if big crowd. Room was just OK. Transit was great back to terminal. Weather in the evening was superb.
The dinner buffet was par excelance. I recommend a downtown hotel if you are staying awhile.

  • Stayed April 2012
    • Value
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    • Rooms
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Helpful?
Thank ajww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Passage Cairo

Property: Le Passage Cairo
Address: Cairo International Airport Road | El Horreya-Heliopolis, Cairo 11511, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Cairo
#2 Luxury Hotel in Cairo
#7 Best Value Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Le Passage Cairo 5*
Number of rooms: 412
Official Description (provided by the hotel):
Le Passage Cairo Hotel & Casino is located in Heliopolis, an elegant business and residential district in Cairo and it is considered one of the safest area in town. The hotel is only five minutes from Cairo International Airport and ten minutes from the Cairo International Convention Centre and Fair Grounds, with free shuttle bus service, free wifi and free internet. Great design is the key to this urban, cosmopolitan business and leisure base, providing a sophisticated and stylish environment in the throbbing heart of Egypt and the Middle East. Le Passage Cairo Hotel & Casino celebrates individuality with a wide range of accommodation choices from well appointed rooms and suites with exquisite views to the Executive Club floor which is ideal for business travelers, short breaks, family holidays or those special occasions. ... more   less 
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Also Known As:
Le Passage Heliopolis Hotel Cairo
Iberotel Cairo Hotel
Iberotel Hotel Cairo
Cairo Heliopolis Hotel

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