We had a number of issues mostly related to friendlyness, service attitude, staff training and efficiency of processes. We talked some of them through with the manager on duty. The hotel itself is really okay and has potential but there seems to be a clear lack of management, training and process optimization. It's very basic things of service attitude and hospitality that they lack, and they make sure you don't even expect them "to got the extra mile". However, if you need a decent place to sleep in Zamalek it's definitely not a bad option, it's merely below what we expected as frequent travellers and HHonors elite members. Therefore it gets my "it's okay" recommendation and if you don't expect too much they might even surprise you positively.
- Official Description (provided by the hotel):
- Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Zamalek Residence Hotel Cairo
- Safir Hotel Cairo