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“Terrific service” 5 of 5 bubbles
Review of Hilton Cairo Zamalek Residences

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Hilton Cairo Zamalek Residences
Ranked #19 of 139 Hotels in Cairo
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrific service”
5 of 5 bubbles Reviewed January 11, 2014

My adult daughter and I stayed at the hotel for two nights in December 2013. We had a King room with fabulous view of the Nile -- perfect for my first trip. The room was modern and beautiful. It also adjoined a large living room, seating area (which we didn't actually use).

As others have noted, the location is centrally located and very convenient. But I particularly wanted to comment on the terrific service that I received from the front desk staff. They helped me arrange a car and driver to tour Saqqara and Memphis. They also helped me arrange a car to get to New Cairo and explained the destination (a bit complicated) to my driver, as I don't speak Arabic. Mohammed and Achmed at the front desk were extremely helpful and friendly. They gave me a wonderful first impression of Cairo.

Would definitely stay here again. (Only ate breakfast one day which was fine but can't really comment on food service).

We used Hilton Honors points so the value was very good.

Didn't use the spa or health facility. The spa was being renovated.

Room Tip: King size room with view was great and included large living room outside of the room.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DeborahD16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
My dear HHonor loyal guest,
Very positive comments on hotel facilities, and happy that you liked the Nile magnificent view, I am happy that our front desk team could help you and your daughter in arranging trips in both old and new Cairo, I am delighted that you have already decided to stay with us again, you are most welcome any time. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Kuwait
2 reviews
4 of 5 bubbles Reviewed January 6, 2014

The hotel is a good property.However,it is an old building and needs to be renovated.The furnitures, also, must be changed.At any rate the hotel has been in existance for a long time.Maybe Hilton can improve the quality of the residence in the coming years.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Altameemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
Thank you for your valuable feedback, kindly be advised that although the hotel had been renovated only 3 years ago, however the management and owners are working hand in hand for continuous improvement of the property, for example we have just renovated our Health Club and equipped it with the latest technology and uptodate gym machines in addition to the swimming pool area. Hope to stay with us once more in near future to experience the newly renovated areas.
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cairo, Egypt
1 review
5 of 5 bubbles Reviewed January 3, 2014

great location, easy access to most tourist locations, restaurants, bars and other points of interest within walking distance. attentive n friendly staff. room arrangements with small lounges was very convenient. good views of the Nile.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Saeed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
Happy to know that you liked the hotel location, views, facilities and proximity from most of attractions, very encouraging feedback about our team members. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Egypt
1 review
5 of 5 bubbles Reviewed January 3, 2014

i was stay in the hotel for one week, hotel location is beautiful in very quiet and safe area, staff was friendly and helpful during my stay,sayed and rania in breakfast room, housekeeping man was very good,
ahmed from reception was helpful and thanks to moh'd sayed reception manager for taking care of my requests during my stay he was very helful too.
in general my stay was very good but the food qualty in the restaurant needs improvement.

Room Tip: you have to try the stay in this hotel, it is worthy.
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  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Van V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
Thank you for writing such nice feedback about your stay, I am happy that our team in the front desk, housekeeping and food & beverage were able to provide good service throughout your stay.
Wish to welcome you once more at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
victoria, Canada
1 review
5 of 5 bubbles Reviewed January 1, 2014

lovely nile view very friendly staff really well maintained hotel perfect getaway holiday for my wife and i. good food quality High level service and swift one I highly recommend for business trips as well as it is really near everything in cairo and very close to downtown

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mohamed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
Great to know you and your family have enjoyed your stay with us, and liked the hotel features as well as location and food, glad that our team were able to lave a good impression. waiting for you to come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

I like this hotel because it is very near to where I am staying. It has a nice swimming pool close to the River Nile. It contains a variety of wonderful rooms with different levels. The stay is very relaxing because it is located in a calm area in Zamalek. The food is OK and the staff is friendly.

Room Tip: Nile view is the best and high flor is better
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fadel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 1, 2014
Thank you our neighbor for such nice review, I am glad that you have liked our services, locations and our team members activities. This is your second home, please feel free to come and enjoy our facilities.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

This is my 3rd visit to Cairo and my choice is always Hilton Zamalek. Located in perfect location for all tourists and business needs. The best part is the location...Its in the heart of Cairo and the most happening place Zamalek. You can find lots of restaurants, cafes in walkable distance. Zamalek is the most secured area in entire Egypt as most of embassies are present here and you have full security round the clock.

The hotel management is excellent and very nice staff. They are always "Customer First" . Hilton Zamalek is the best choice for all kinds of people traveling on business, family, friends or couples.

Room Tip: Choose Nile River view rooms....They are the best....
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank megha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 1, 2014
Thank you so much for your kind comments and for being very loyal dear guest to Hilton Zamalek, by such great feedback we can only excel in our services, and ensure that we are on the right track. We are waiting for your forth stay with us, hope to be in the near future.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairo Zamalek Residences

Property: Hilton Cairo Zamalek Residences
Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Cairo
#11 Romantic Hotel in Cairo
#17 Business Hotel in Cairo
#18 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cairo Zamalek Residences 4*
Number of rooms: 164
Official Description (provided by the hotel):
Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more   less 
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Also Known As:
Hilton Zamalek Residence Hotel Cairo
Safir Hotel Cairo

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