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“Nice hotel on the river Nile”

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Hilton Cairo Zamalek Residences
Ranked #18 of 139 Hotels in Cairo
Certificate of Excellence
Reviewed December 27, 2013

I like this hotel because it is very near to where I am staying. It has a nice swimming pool close to the River Nile. It contains a variety of wonderful rooms with different levels. The stay is very relaxing because it is located in a calm area in Zamalek. The food is OK and the staff is friendly.

Room Tip: Nile view is the best and high flor is better
  • Stayed: August 2013, traveled as a couple
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1  Thank fadel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Thank you our neighbor for such nice review, I am glad that you have liked our services, locations and our team members activities. This is your second home, please feel free to come and enjoy our facilities.
Regards

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Reviews (513)
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327 - 333 of 514 reviews

Reviewed December 23, 2013

This is my 3rd visit to Cairo and my choice is always Hilton Zamalek. Located in perfect location for all tourists and business needs. The best part is the location...Its in the heart of Cairo and the most happening place Zamalek. You can find lots of restaurants, cafes in walkable distance. Zamalek is the most secured area in entire Egypt as most of embassies are present here and you have full security round the clock.

The hotel management is excellent and very nice staff. They are always "Customer First" . Hilton Zamalek is the best choice for all kinds of people traveling on business, family, friends or couples.

Room Tip: Choose Nile River view rooms....They are the best....
  • Stayed: December 2013, traveled on business
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Thank megha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Thank you so much for your kind comments and for being very loyal dear guest to Hilton Zamalek, by such great feedback we can only excel in our services, and ensure that we are on the right track. We are waiting for your forth stay with us, hope to be in the near future.
Regards

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Reviewed December 18, 2013

Pathetic buffet breakfast...staff is not ready to listen your needs and requirements. Coming day by with new ideas to make u arguments like hell. The only good thing is kitchen they are providing with useless utensils to cook food. But manageable for vegeterians like me. Now a days even water bottle is going to be paid for diamond customers like us who are staying here since 3 months. We are more than 20 people staying here since 3-4 months yet we can not have a simple Indian tea here in breakfast... now I leave it for you to imagine the other services....

  • Stayed: November 2013
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Thank arun0208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Thank you for the time you have spent to write your comments, we very much value your comments, I trust you have conveyed your concerns to our Director of Operations, who explained to you that being a dear Diamond HHonor guest you are entitled to free daily bottle of Mineral Water but not unlimited amounts, these in additions to the other unique add values, Airline and Hotel miles and many other benefits. Also we have introduced some Indian dishes to our Buffet Breakfast which you are entitle to have it free of charge since you are a diamond member, Also please note that the hotel is providing several verities of tea and coffee through the in-room Coffee tray free of charge on daily basis as per Hilton standard, however I will do my best to provide Indian tea.
Thank you very much for letting us knows your concerns and please accept my apology for any inconvenience.

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Reviewed December 17, 2013

Once you checked in at the hotel you will feel that you are between your family! Indeed I felt that.
very quiet place, very nice view, rooms cleaned everyday, food varieties in the resturant, amazing swimming pool withnice Nile view, very polite and friendly staff, committed management and finally you will enjoy the high level of safety and security. Thanks a lot Hilton team

  • Stayed: December 2013
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Thank OmdaPolice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

I am thrilled by reading your kind positive review, very happy that you liked all of our services, the magnificent views of the Nile , the pool and our food variety and quality, I am sure that our team members will be motivated when reading your kind comments on them.
Thank you for that and wish to welcome you soon at Hilton Zamalek.
Regards

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Reviewed December 16, 2013

Well pretty hard to start with. First the room was great and the staff were good as well, but the security people were not veery nice with the delevery people from restaurants wich made me not to order from any restaurant. Give us a room with a poor view while the hotel was not that full y occupied. The pool wasn't great for the money we paid per night as well as the lobby. Still don't understant why would they still charge for internet plus. One last thing the heating wasn't that good.
But overall and to be very honest the staff will do all what they could to make your stay enjoyable and great. Forth time to stay there and im thinking its time to change to somewhere else.

Hope that might help.
Regards

  • Stayed: December 2013
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Thank AAHKh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Thank you for taking the time to write your review, and letting us to answer your inquiries, first i am delighted that you liked your room as well as our team members service and attitude. Kindly be advised that we have two views in our hotel, it is either front Nile view or city view, we are always allocating our guests according to their preferences in their reservation request, I am not sure which view you had, also please be advised that our hotel has limited number of rooms from both views in addition to large number of fully equipped Suites for long term accommodations therefore the hotel might be not fully occupied but rooms are.
Our pool is temperature controlled, I am not sure what exactly was not up to your expectation, regarding the internet, please note that internet is not free in Egypt as we are paying this service to a third party internet provider, however we provide it free for our guests in the public areas. Please accept my apology for any inconvenience, we wish to serve you once more very soon.
Regards

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Reviewed December 14, 2013 via mobile

Hilton Zamalek Residence is the best hotel for business and conferences, very quite, cleaned, organized and they have very friendly staff, the lounge between the rooms is perfect, swimming pool and restraunt are very nice, you can notice easily that the management team are everywhere to manage the operation and you can enjoy with the high level of safety and security and guest oriented as well, really I enjoyed so much with an unforgettable stay. Thank you very much indeed.

Stayed: December 2013, traveled on business
Thank Emad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Dear Emad,
Thank you so much for your detailed and professional review, glad to know that you have enjoyed the stay with us and you were satisfied from the security measures we have taken to ensure safety and security of our dear guests. I am happy that our team members have provided the level of service that were expecting. I am sure we will see you at the near future.
Regards

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Reviewed November 29, 2013

If you want recreation, and enjoy the view of the Nile, and total calm, and want to be in the heart of the capital that you faring this hotel,you will get good service , if you would like to go bar & nightclub you can find a lot nearest of the hotel

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank belalzohdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded January 1, 2014

Thank you for your kind review, I am delighted to know that you liked our hotel's location and you have enjoyed the magnificent view of the Nile, your recommendation of the hotel is much appreciated, waiting for another stay with us soon.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairo Zamalek Residences

Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Cairo
#11 Romantic Hotel in Cairo
#17 Business Hotel in Cairo
#18 Luxury Hotel in Cairo
Price Range: $101 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cairo Zamalek Residences 4*
Number of rooms: 164
Official Description (provided by the hotel):
Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more   less 
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Also Known As:
Hilton Zamalek Residence Hotel Cairo
Safir Hotel Cairo

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