First, I will probably give this place a second chance, however, I'm simply unwilling to recommend the Golden Tulip to anyone.
The second chance comes from a follow-up from a second manager who was actually willing to try to make things up to me and has promised a fantastic tour if I return.
THE PROBLEM: I booked a tour through the hotel, I paid more for the service, but was willing to because I had one day to visit The Pyramids and that was more important than price... anyway, I guess it doesn't matter where you are, and people will always try to take advantage of you.
In my case I paid for a half day tour (expected at least 4 hours) but ended up back in my hotel in 2 hours and forty-five minutes. This was mostly traffic, and commission installations.
Somehow it was my fault for thinking I was on a professional tour, even though I gave continual reminders that I wasn't in a hurry, and wanted to spend as much time at the pyramids as possible, I somehow believed that we were in a rush because we had more places to visit and things to see. (I share this story because I hope it doesn't happen to anyone else, don't let anyone ruin your tours, and the most important parts of your trip!)
Anyway, on the ride back to the hotel I asked "where are we going next?" I discovered that I'd been whisked away--for nothing--and informed the guides (yes, two, one had injured his hand and couldn't drive) I was disappointed. I paid for half a day and it wasn't nice of them to take advantage of me, I'd paid good money (over twice what could easily be negotiated), and visiting the pyramids was the most important part of the trip...
...long story short, upon my return I informed the manager that I was extremely disappointed, and actually attempted to book another trip. But, they had no other agency to arrange a trip and the guide I just toured with was not willing to work with me anymore (or said he was busy...).
The initial manager blamed me and was generally disinterested, he got even more defensive when I said I expected better from the hotel. The truth, I never stay at nice places, I stayed at the hotel because I only had one day and I wanted to take advantage of it as much as possible.
I can't really imagine how I would have felt if I hadn't been taken advantage of by commission-chasing-tout-guides (it wasn't a tour, they were touts).
The service of everyone other than-THE-WORST-MANAGER-EVER (I know I haven't explained it well, but it was really the worst I've ever experienced, and I've stayed at 100rupee a night places in India)... everyone was great, the room was great (minus the heater wasn't working)...
If thing had been different I'd probably rate it an honest 4 stars... but I just don't know... oh, and I did kind of start off on the wrong foot. The taxi service was going to be twice fair price, the same people as the tour, and they weren't at the airport (you'd be surprised to find out that it was the same people as my tour, right? well it was) ... so I had to hire a drive in the early hours, they forced me to save my money. Anyway, they weren't there and they called me to complain... I think they wanted me to pay for nothing and I wasn't happy about being woken up so they could tell me that I needed to give them money for nothing...
Final verdict: I just can't recommend this place to anyone. I may stay there again, give them the chance to make things up to me, but probably won't. It was the worst experience I've ever had, worse than my experience at a nice hotel in India (previously reviewed) where they were being completely racist. It was simply the worst hotel experience I've ever had.
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- Also Known As:
- Golden Tulip Flamenco Hotel Cairo
- Golden Tulip Hotel Cairo
- Golden Tulip Cairo
- Cairo Golden Tulip