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“Great Stay, wonderful staff”
Review of Ramses Hilton

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Ramses Hilton
Ranked #16 of 144 Hotels in Cairo
Certificate of Excellence
Reviewed April 27, 2013

Just returned from quick two days business trip, reception personel was very helpful and got fantastic view overlooking the nile. Housekeeping always checking if i needed anything else. Must get a table in the main restaurant next to the window and enjoy relaxing view while having breakfast.

  • Stayed: April 2013, traveled on business
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Thank MohamedElSherbini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, General Manager at Ramses Hilton, responded to this reviewResponded April 30, 2013

Dear Mr. El Sherbini,

Thank you for taking the time to let me know of your enjoyable experience at the Ramses Hilton and the way our Team have made your stay an enjoyable one.

The entire Ramses Hilton Team joins me in expressing our appreciation to you for your favorable comments.

I have personally conveyed your kind wards of appreciation to the entire Ramses Hilton Team.

We sincerely look forward to hosting you soon again and extend to you our ‘Traditional Hilton Hospitality’.


Yours truly,

Hotel Management

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1,531 - 1,537 of 2,661 reviews

Reviewed April 25, 2013

Friendly staff ,best location and very helpful ,thanks a lot for everything .i would recommend this nice hotel for all visitors to Egypt not only because of its nice location and price and clean room but also because Hier really I had the feeling that I'm at home with my big family.

  • Stayed: April 2013
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Thank Beegeo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 27, 2013

Our Dear Valued Guest,

Greetings from Ramses Hilton,

We are very glad to know that you enjoyed your stay with us. Thank you for taking the time to post your detailed and nice comments on TripAdvisor.

We would like to inform you that our planned Master Plan renovation project has been delayed many times, due to the country situation which was not stable enough to get it done. However, this did not stop us from our regular maintenance schedule and small renovation projects.

We value you as a loyal guest to the property and we will do whatever it takes to keep our loyal guests.

The Management

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Reviewed April 24, 2013

When I booked my reservation I was concerned about the safety around the hotel and very few post said anything about it so I will focus on that topic because everything else is well covered in other reviews.
-The hotel is located right in the center of Cairo. It is 5 or 6 blocks from Tahrir Square but it is far enough to be completely isolated from any type of trouble or demonstration. There are more than 10 lanes of crazy traffic that further isolate the hotel from any area of trouble. Since the hotel is a landmark, everybody can help you get there if you manage to get lost. We walked around the hotel and went to Tahrir square and to the Museum without any problem. We you had to watch how local cross the streets and we got the idea after crossin the frist 3 lanes of traffic. The hotel did a great job organizing a tour to the pyramids in less than 2 hours. the price was excellent. We even decided to take the train to visit the old city but this could be a little more challenging if you have kids.
-At night we did not feel comfortable enough to walk around but they are more than happy to arrange a taxi for you.
-The facilities are a little bit outdated but the service is superb. From the minute we completed the checking to the minute we left, the service was excellent. We had access to the executive lounge and they provided a great service.

Room Tip: Rooms in the higher floors have less noise. The hotel has executive floors that come with access to...
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  • Stayed: April 2013, traveled with friends
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Thank RRodolfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 27, 2013

Dear Valued Guest,

Greetings from Ramses Hilton.

Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review on Tripadvisor. It means a lot to us to see how our guests feel safe, satisfied and pleased with our highest quality standards.

As for your comment on the hotel condition, please note that we are currently implementiing a regular maintenance schedule and small renovation projects until a master plan of renovation takes place.

We look forward to welcoming you once more, and if you need any assistance please do not hesitate to email us on ramses@hilton.com.

With Kind Regards,
Ramses Hilton Management

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Reviewed April 24, 2013

Hi there,

We just returned from a 5 days vacation in Cairo where we stayed at the Ramses Hilton.

I just thought of sharing our wonderful stay experience to whoever would like to visit the Ramses Hilton located in Cairo, Egypt.
We were really satisfied with the level of service we received since we arrived to the hotel and till we checked out.

All staff was very helpful and kind especially to my 8 years son. Whenever you request anything, it is delivered in no time and served in a proper manner.
The Housekeeping attendants responsible for our room cleanliness, filled our room with that towels decoration to make my son happy, it was a nice sense from them 

The most thing we liked, is the smile we found in allllllll team memebrs’ faces, wherever you go…..you are welcomed with a smile.

I also would like to mention the outstanding service and attitude of the in room dining team, all of them, starting the order taker up to the Room service Manager (specially Mrs. Hanan). They handled all our requests professionally and they don’t ever forget to contact us after each and every order to make sure that all is OK. I liked their way so much, and I adored that flower that was offered to me along with a smile with each order.
The food is extremely delicious whether you’ll eat in the main restaurant or order your dish preference from in room dining. I didn’t ever tasted such delicious french fried as the one I tasted in this hotel (except my mum’s one)

I know that many people are quite afraid of travelling to Cairo/Egypt at this time period due to the political climate, however I just wanted to let you know, that it’s really safe in this hotel and all team members will not safe any effort to make your stay enjoyable and safe as our recent stay there.

Thanks,

  • Stayed: April 2013, traveled with family
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1  Thank HoreyaelHawary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 27, 2013

Our Dear Guest,

Greetings from Ramses Hilton.

Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review on TripAdvisor.

We are glad to note that you were satisfied with your overall experience. Many thanks for the nice words on the Housekeeping team and the Room Service team, specially Hanan. We will forward your comment to them in person.

We look forward to welcoming you back to Ramses Hilton and any of our Hilton Family of Hotels worldwide in the near future.


With Kind Regards,
Ramses Hilton Management

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Reviewed April 24, 2013

This was the first hotel we stayed in on our Trafalgar tour of Egypt. We were pleasantly surprised
The hotel is first class, great restaurants, we enjoyed some time in the casino. the breakfast buffet was great. The rooms were clean and very nice. The only complaint is no free internet, we had to buy time. They also had a bank inside the hotel to change money but if you go soon, beware that they are hoarding american $$, will change for Egyptian pounds but not change dollars. The reception , bellman, waiters were all very friendly. Don't be afraid to travel to Egypt, we are Americans and felt very safe. I would definately recommend a guided tour though.

Room Tip: Choose a room on a high floor away from the traffic. This hotel is between the Nile River and a bus...
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  • Stayed: April 2013, traveled as a couple
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Thank RH1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 27, 2013

Dear Guest,

Greetings from Ramses Hilton.

Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We are glad to note that you were satisfied with your overall experience. Believe me, it is comments such as yours that make all efforts truly worthwhile.

As for your comment on the internet charges,please be informed that the internet services in most of the hotels in Egypt are provided through a third party suppliers, therefore the internet prices are pre set through the supplier which should be on the same level of all five star hotels in Egypt.

We look forward to welcoming you back to Ramses Hilton and any of our Hilton Family of Hotels worldwide in the near future.


With Kind Regards,
Ramses Hilton Management

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Reviewed April 19, 2013

It was a pleasure staying Ramses Hilton in Cairo, my request for daughter's birthday cake was fulfilled and was given a complementry upgrade of my both rooms. Staff was very helpful, specially Mr Yahya and Ms Batoul at reception. Location of hotel is brilliant. I will be going back to Egypt hopefully next year easter holidays and of course will be staying at Ramses Hilton Cairo.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Qasim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 24, 2013

Our Dear Valued Guest,

Greetings from Ramses Hilton,

We are very glad to know that you and your daughter enjoyed your stay with us. Thank you for taking the time to post your detailed and nice comments on TripAdvisor.

We will forward your comment on the excellent performance of Yehia and Batoul to them in person.

We are waiting for your next reservation and looking forward to welcoming you to the hotel.
If we can be of any assistance in the meantime, please do not hesitate to contact us on ramses@hilton.com.

The Management

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Reviewed April 19, 2013

Every time I do spend in the hotel give me more feeling of hospitality which we lost on those days , thanks for all management team who care of every single details , thanks for Mohamed from the front and all the front office team , security who have the most tough days to keep you safe .

Room Tip: •"Corner suites are large and sunny"
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  • Stayed: April 2013, traveled as a couple
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Thank amr2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this reviewResponded April 21, 2013

Our Dear Valued Guest,
Greetings from Ramses Hilton,

We have read your nice comments on TripAdvisor and we are pleased to know that you enjoyed our staff service and high performance.

Thank you for appreciating the efforts of Mohamed at the Front Desk and the Security Team. We will convey this comment to them in person.

We look forward to welcoming you back again to the hotel and if we can be of any assistance in the meantime, please do not hesitate to contact us on ramses@hilton.com.

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramses Hilton

Address: Corniche El Nile 1115, Cairo 12344, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cairo
#9 Business Hotel in Cairo
#10 Casino Hotel in Cairo
#12 Romantic Hotel in Cairo
#13 Best Value Hotel in Cairo
#15 Luxury Hotel in Cairo
Price Range: $98 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 771
Reservation Options:
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Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

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