We stayed here for four nights over my husband's birthday - I've stayed twice before, and always found it a good service, conveniently located, hotel. Generally, the service conitnues to be very good, with concierge able to sort outings, and dinner menus for advance consideration and planning. Also, I'd posted a surprise birthday gift over, and this was handled well, waiting on our window table for dinner, and were the three (yes, three!) birthday cakes I knew nothing about - not sure what happened, maybe it's automatic when they know someone has a birthday. He had the whole kitchen and restaurant staff singing happy birthday and presenting an enormous chocolate cake iced with his name at breakfast, then another one waiting in our room with flowers, and a further one delivered after dinner that night. Unfortunately the room fridge wasn't big enough for any of them, so we gave them away to the staff. A fascinating interlude at the birthday dinner - we were the only people in the restaurant for some time, then another "couple" came in. Ten minutes later another woman came up to their table and conversation became increasingly loud and abusive. However, only when the new woman actually picked up a glass and threw it to the table did the staff intervene, whisking the still shouting and screaming party to the lifts. They didn't clear the glass off the carpet, either. What they did do was rush over to apologise to us, explaining that the first woman had been the mistress, and the second the wife, hence the fireworks. We had guessed that! :) The pianist had stopped playing when the shouting started, and resumed once the lift had taken the combatants away - we thought her immediate choice of Smile Though Your Heart Is Breaking was interesting! What did make us laugh was half an hour later when two more people walked in for dinner. After settling them at a table, the waiter rushed over to inform us "It is alright, they are married, we have checked!"
The rooms are comfortable and roomy, and we very much enjoyed the Executive Lounge. The little snacks, and buffet nibbles of an evening, are tasty and prettily presented. However we do feel the restaurants are over priced, and the sales taxes are added on top at the end, so it's doubly unpleasant on the wallet.
We had pyramid view rooms on our earlier stays, but this time it seemed we only had a choice between City or Nile view, and I couldn't remember what we looked over last times. Turns out a corner room lets you see both the Nile and the City, and the reason I assume they no longer offer the pyramid view is the smog is now so thick you mostly can't see them from any angle! However, on one day of our stay they were bright and clear, so it is worth requesting a room that at least looks in their direction, then crossing your fingers for a clear air day.
Also, we were moving on to the Luxor Hilton after this stay, and wanted to make a minor change to our planned activities there. I asked the woman at the Hilton Honors desk to contact the Luxor Hilton and make the cancellation, and she pretty much refused to help. She questioned me about the details, and when she found out it was two days away said I should do it myself when we got there. I consider that rude, and not appropriate, as the service provider should be advised as soon as possible so they can make other arrangements if desired, and not on the day of cancellation.
Obviously the location of this hotel is still just across the block from the Museum, but that also places it across the block from the centre of Cairo's protests and killings, and across the road from the bombed out building and cars from an earlier attack. Although we felt safe throughout our stay, with sniffer dogs and security checks at the hotel entrance, you have this immediate reminder that Cairo is not a settled city.
One thing- we went to a store across from the museum, which was supposed to be a government store, with its registration number above the door allegedly assuring tourists of no rip offs, and we bought perfume oils and arranged to have them shipped home. Having now read about some very dodgy practices around such claims we're waiting to see if our oils turn up! Go through the concierge for safety's sake, and maybe sort out posting home through the hotel rather than the shops direct.
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- Also Known As:
- Ramses Hilton Hotel Cairo
- Hilton Hotel Cairo
- Hilton Hotel Ramses
- Hilton Cairo
- Cairo Hilton
- Ramses Hilton Cairo