I stayed here two separate nights in late August 2012. There had been some slight political protest but nothing crazy. Got an executive suite both nights, with fantastic view of the Nile and pyramids (on good day without too much haze).
Check-in process was bit slow ... reception seems understaffed ... as many porters as check-in staff. Seems a bit backwards to me. Seven counters with 2-3 people staffing them, or even just one sometimes. Concierge desk seemed like a good thing but half the time it was a longer wait than reception since he was on the phone so much. They need one concierge for the phone and another for face to face.
Minor pet peeve with front desk is there seems to be little concept of "first come, first served". People butt in line to ask a "quick" question (usually in Arabic) while I had been waiting for 10 minutes .. making me wait yet another 5 minutes. Annoying. That is what the concierge should be for.
A pleasant surprise for me was when I opened the balcony door I could hear Cairo in all its maddening glory .. traffic and all. When closed, I could barely hear it. I *LIKE* that noise, and that I could shut it off at will.
Room was spacious and clean, and it looks like it has been renovated. Bathroom is nice as well, the only detail I would complain about is the bathtub faucet being outdated looking, though totally functional. Some have complained about the showerheads but mine was fine - adjustable height.
Room temp was good .. set to cold, but totally adjustable.
Breakfast was very good, though getting asked twice for my room number was a bit annoying. They may need a clearer entry point / checkpoint to avoid this sort of thing. And maybe I should dress like an executive rather than jeans / t-shirt, but hey I was there to relax, not work.
In-room service was mixed. The food presentation was excellent, and quality / taste-wise it was also generally very good. The first night I got fish & chips off the kids menu (it was not available any other way!), and some cold mezzes, which were excellent. But ... how could you mess up fish & chips and mezzes? So basically, I didn't test them too much. The fish & chips came without vinegar, but not a huge deal.
The second night (two nights later) I upped the ante a bit and ordered Couscous Maghreb with lamb, with a lemon pie for dessert. Took a while to arrive, but with lamb I see that as a good sign. It should not be quick. The lamb was great. It was supposed to come with mint sauce, but instead came with three different sauces: one red (spicy), one red (not spicy .. maybe tomato sauce?), one curry-based with chickpeas ... disappointing. The couscous was slightly mushy and sour... I don't believe that is normal for couscous.
The lemon pie was wonderful, until I came across a fish bone in it. Yes, a fish bone in my lemon pie. I was too embarrassed on behalf of the hotel to bring it to their attention in person, and instead left them a note. This is in part because the staff *IS* very attentive and nice, but apparently the kitchen needs some work. I did have some food once at the lounge downstairs, and saw the chef doing some preparation in a fairly dim area. Would be easy to miss details that way.
I picked this hotel as an oasis in the middle of chaotic Cairo .. and for that purpose it worked wonderfully, but mostly just as a contrast. Had this been a Hilton in say, Paris, it might get 2.5 stars. In Egypt ... 3.5 or MAYBE 4 stars.
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- Also Known As:
- Ramses Hilton Hotel Cairo
- Hilton Hotel Cairo
- Hilton Hotel Ramses
- Hilton Cairo
- Cairo Hilton
- Ramses Hilton Cairo