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“Great hotel for business in Cairo.”

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JW Marriott Hotel Cairo
Ranked #10 of 138 Hotels in Cairo
Certificate of Excellence
Calgary, Canada
1 review
“Great hotel for business in Cairo.”
Reviewed April 6, 2014

A great place with great service. The only slightly disappointing aspect is the concierge. Their English skills are not that great and sometimes they act like are you are bothering them by asking questions. The pool and gym facilities were excellent.

Room Tip: Pick away from the main lobby area especially on weekends. The wedding receptions are very loud.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Cairo, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, April 13, 2014
Dear valued guest,

Thank you for your candid comments and compliments about our service.

Feedback such as yours is important to the success of our hotel and we are glad you have brought your concerns to our attention in order to address them to concerned departments and take corrective measures accordingly.

Should I be of any further assistance , please feel free to contact me directly via the reception desk or e-mail.

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Monya.khaled@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chertsey, United Kingdom
Level 6 Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 5, 2014

This hotel is situated near Cairo airport which makes it ideal for late flight arrivals or early departures. The rooms are large, comfortable and well appointed. I use it for business visits but I would be very happy to spend a couple of days vacation there since there is a good pool and large golf course.
There is a good choice of restaurants and most tastes are catered for (Italian, Lebanese, American etc). The only complaint I would have is that a band (usually a two person group) performs rather noisily to entertain the guests in the evening so its difficult to find anywhere to have a quiet drink and conversation anywhere because of the large atrium that occupies two floor levels (lobby, meeting area, coffee shop, 24 hour dining and bar).
The rooms are ergonomically well designed: the wardrobe, the place for a suitcase, and chest of drawers are all close together and makes packing and unpacking that mush easier. The wardrobe has proper coat hangers that are not of the 'you can't steal me ball and slot' type. The desk is of good size, well lit and power outlets nearby. However, these are continental style so you need to remember your adaptor for UK plugs.
The light switches are easy to use so you don't need degrees in electronics and psychology to figure out how to switch them on and off unlike many modern hotels.
The Wifi in my room was good with a strong signal and fast speed.
Service throughout can only be described as excellent.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Cairo, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, April 13, 2014
Dear valued guest,

Thank you for your kind words.

Our team is delighted to know that you had a pleasant stay with us and most importantly enjoyed our service.

I would look forward to the opportunity of welcoming you back to our hotel on every future occasion.

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hungerford, United Kingdom
Level 5 Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 31, 2014

I can't find fault with this place. From check in to check out, the experience was priceless. The room, restaurants, pool, massage, coffee bar, welcome concierge, all of it was wonderful! Nothing left to say.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jane1storm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Cairo, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, April 3, 2014
Dear valued guest,

Wow, Thank you for posting your wonderful review on Trip advisor.

We are very pleased to hear that you had such a wonderful time with us and assure you of this service standard to expect on all your future visits with us.
In the meantime, I have shared your review with our team and they are extremely delighted.

I trust others travelers will find your review helpful and very much look forward to welcoming you back to the JW Marriott Cairo Hotel.

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 5 Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 26, 2014 via mobile

I passed my birthday evening there food is good but not superb however price is suitable for the place, restaurant atmosphere and entertainment are perfect
Waiters are friendly but service is not up to standard
If i have opportunity will come here again

Stayed March 2014, traveled as a couple
Helpful?
Thank sanaa r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Cairo, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, March 29, 2014
Dear valued guest,

Thank you very much for taking the time to write a review on Trip advisor.

Here we all believe our service delivery and attitude is fundamentally the most important aspect affecting a hotel stay and we are extremely pleased to read that you approve it. Errors do happen but what matters is how we deal with it. This is exactly what we aim to achieve 100% guest satisfaction. Hence, I will forward all your comments to our F&B Management team for their follow up.

Should I be of any further assistance, please feel free to contact me.

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw
Level 4 Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 20, 2014

Excellent for business or if you have a stopover in Cairo overnight, as it is in relatively close distance to airport. VERY clean and typical JW style and 5 star luxury. Nice swiming pool and golf park - the latter for me is on the basis of nice view as I dont play golf, at least not yet

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Business_or_leisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monya K, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, March 23, 2014
Dear valued guest,

Thank you for staying with us at the JW Marriott Cairo Hotel, it is very rewarding for all the team to receive your feedback.

We are very pleased to hear that you had such a wonderful time with us and assure you of this service standard to expect on all your future visits with us.

If I can be of any further assistance, Please feel free to contact me

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 19, 2014 via mobile

A wonderful hotel with outstanding service and facilities. Stayed here on business so can not really comment on other than the restaurants which were very good. Would absolutely stay here again- actually hard to see staying anywhere else in Cairo.

Stayed March 2014, traveled on business
Helpful?
Thank Makako2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monya K, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, March 23, 2014
Dear valued guest,

Thank you for sharing your experiences following your stay at the JW Marriott Cairo Hotel.

We are glad to hear that you have enjoyed our restaurants and most importantly the service in our hotel

We are looking forward to welcoming you back again in the near future.

Sincere regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 1, 2014

Very elegant fancy Hotel. Great place very easy to reach by car Via GPS, close to kidzania, ikea and grwat malls. Cant really comment on the food My reservation was accommodation only, but I ordered deserts that wasnt that good. Receptionists are formal and polite but not so friendly.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neveen76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monya K, Elite Ambassadors Manager at JW Marriott Hotel Cairo, responded to this review, March 5, 2014
Dear valued guest,

Thank you very much indeed for your lovely feedback regarding our hotel and its location.

As you mentioned, the JW Cairo is ideally located right on the doorstep from Cairo Festival city and Down Town area. The JW is also 15 minutes away from Cairo international airport which serves as a great advantage to the location.

Once again, I do appreciate you sharing your comments with other Trip advisor users and the team and I would be more than happy to welcome you back to the JW Cairo in the near future
Should I be of any further assistance, please feel free to contact me.

Regards,
Monya Khaled
Elite Ambassadors Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Cairo

Property: JW Marriott Hotel Cairo
Address: Ring Road- Mirage City | Heliopolis, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Cairo
#7 Casino Hotel in Cairo
#10 Luxury Hotel in Cairo
#10 Business Hotel in Cairo
#14 Family Hotel in Cairo
#16 Romantic Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Cairo 5*
Number of rooms: 440
Official Description (provided by the hotel):
Treat yourself to a new standard of elegance at the award-winning JW Marriott Hotel Cairo. Set against the unique and magical backdrop of Cairo, Egypt, a vibrant city steeped in 7,000 years of history and culture, our luxury hotel provides a combination of relaxed sophistication and personalized service. 440 impeccably appointed hotel rooms and suites offer every luxury for your Heliopolis visit, from pillowtop mattresses and marble bathrooms to 24-hour room service and high-speed Internet. Our stunning suites feature impressive views of our golf course, or "The Beach." With 12 diverse dining options at your disposal, you can rest assured that your appetite will always be satisfied. Indulge in a luxury treatment at the 27,000-square foot Mandara Spa, or play a round at our Mirage City Golf Club. Plan your next event with us in Heliopolis; our hotel features gorgeous, flexible venue space and comprehensive planning services. For the getaway of a lifetime here in Egypt, choose the JW Marriott Hotel Cairo. ... more   less 
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Also Known As:
Jw Marriott Cairo
Marriott Hotel Cairo
Marriott Cairo
Cairo Marriott

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