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djdingli2018

Excellence overlooking the Nile

5.0 of 5 bubblesReviewed Aug 27, 2019
Although a large, busy hotel, the staff are just excellent. They go out of their way to ensure your comfort and enjoyment. Have not experienced such great service for a while. The hotel itself is a gem, so much open space, large pool, gym, super comfortable room, great wifi. I also had access to the executive Lounge which added to my comfort.
Date of stay: August 2019
Room Tip: All rooms have views. Higher floors are even better
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (4,837)
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All reviews old palace zamalek tower suez canal country kitchen promenade cafe garden restaurant the executive lounge main building beautiful hotel zamalek island an oasis nile view breakfast buffet is egyptian museum special thanks smokehouse mona
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1,160 - 1,165 of 4,837 reviews
Reviewed August 15, 2019 via mobile

Pros:
- polite stuff
- variety of restaurants inside the hotel
- relatively luxurious hotel
- security check before you enter
- extremely comfortable beds
- nice view

Cons:
- the rooms are slightly dated
-the hotel can get a little confusing, as it is huge

Date of stay: August 2019
Trip type: Traveled with family
3  Thank dr000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 13, 2019

I had a lovely time staying at this hotel. I loved the outdoor terrace/pool area. Staff were excellent and faclities were very good. I stayed in a room in the Zamalek tower which was a bit old/dated, but was clean and a very good size. I would recommend.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Philip M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2019 via mobile

Very bad service/ unprofessional/ They charged us for 1 king bedroom and we went to the room we figured out that it is NOT king bed/ room smells/ below 5 stars service/ not Marriott standards/ check in queue is too long and not organized

Date of stay: August 2019
1  Thank STElhady
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this reviewResponded August 13, 2019

Dear valued guest,
Thank you for sharing your valuable feedback with us. please accept our sincere apologies for the challenges your encountered during your stay. we shared your comments with our management team for actions. we will soon contact you with a direct message to get more details .

Thank you
Mosaad Hussein
Cluster eCommerce Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 12, 2019 via mobile

Perfect example of Past in Present. Staying at this wonderful hotel gave me an insight of this old palace made into a hotel.
Rooms are excellent
Staff is great
Value for money
Best location in Cairo
In the river Nile

Date of stay: August 2019
Trip type: Traveled as a couple
Thank VikrantGrover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2019

great hotel and room with Nile view and very good staff Mr. Ahmed Hussain from reception was very nice , very good food and shisha i like the hotel very much and i will repeat this vacation every year

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank Hossamtanahi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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