My husband, 2 kids and I stayed for a week. He was there for work and therefore I was at the hotel all day with the kids. First we were charged a different rate from when the reservation was made. That was really irritating.
The palace is nice. But I was really disappointed in the room. It was small! The bathroom was soooo tiny, I couldn't believe it. If you kept the bathroom door open, it covers half the tub. That was an issue for me because I was trying to bathe my kids kneeling on the floor, the door is hitting me on one side and the toilet on the other side.
Housekeeping was terrible. I requested tissues and toilet paper and it took them FOREVER to show up. I had to keep calling the front desk three times before they showed up. Same with collecting my overflowing garbage. It filled up quickly due to diapers etc.
Whenever I tried to talk to the girl at the guest services station, she was chit chatting on the phone. After standing there waiting for 15 mins with two impatient kids, I left.
The executive lounge was good for breakfast and dinner. The woman manager was amazing. She said she could give us coffe in takeaway cups as we had our hands full with two crawling babies and we could hardly finish breakfast as they'd get impatient and start crying or whining. She even said we could take some yoghurt to our room for the kids. She was really sweet.
During our meals, six different waiters kept coming every other minute to ask if we needed something. Pretty annoying. I wonder if they wanted a tip? It was self serve buffet. The last two days there was a different manager on duty and looks like he decided not to stock the juice and yoghurt in the fridges. So everytime you wanted a drink you had to ask a waiter. That was an extremely cheap move.
One day I wanted lunch and went to one of the bakery in the long hallway by the japanese restaurant. I stood there with my double stroller at the counter for 15 minutes until someone finally acknowledged my presence. There were 5 people behind the counter.
Finally the 2nd last day, our room cards stopped working. Very frustrating as to why/how this happened and no answers from anyone.
After this trip and experiencing it, I have to say that people are lazy, so not interested in working or doing anything. Everyone is trying to make an extra dollar here and there. Maybe that is how the culture is, relaxed and no worries, nothing is urgent. I am not being racist because I am an american born arab.
- Official Description (provided by the hotel):
- Among the premier Cairo, Egypt, hotels, Marriott Cairo Hotel & Omar Khayyam Casino, in the Zamalek area, is the perfect destination for weekend getaways, vacations and business travel. The twin towers of this landmark hotel rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens. Dear valued guest, Please excuse us as we are closing our swimming pool for renovation to enhance our facilities and make your stay always more brilliant. closure will be from 08th of October 2016 till end of June 2017. ... more less
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- Also Known As:
- Cairo Marriott Hotel And Omar Khayyam Casino
- Cairo Marriott Hotel & Omar Khayyam Cairo
- Marriott Cairo